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“Service was very nice!”

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Courtyard by Marriott Alexandria Pentagon South
Ranked #31 of 54 Hotels in Alexandria
Reviewed December 13, 2012

I had the pleasure of staying at the Courtyard Marriott in Alexandria- the employees there were pleasant and accommodating. One in particular, Tom Macellaro, was very nice and provided excellent service. I highly recommend this venue based on Tom and his peers.

  • Stayed: December 2012, traveled on business
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Thank jsnjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard by Marriott Alexandria Pentagon South, responded to this reviewResponded January 9, 2013

Thank you for sharing your experience at our hotel. We are pleased to hear you enjoyed your stay with us and the great service you received from Tom. Our team takes great pride in providing superior service and feedback such as yours further demonstrates the commitment we have to making sure our guests are happy.

We look forward to seeing you again soon.

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Reviews (429)
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283 - 289 of 429 reviews

Reviewed November 27, 2012

Throughout the year we make a number of trips to the DC area. In the past we stayed in the District, but for the past few years we have stayed in Alexandria. Love the town and the area. Last year, we stayed at this hotel for the first time and have returned every time we have visited Alexandria. The rooms are clean, comfortable and functional, the staff friendly and helpful, and the location is great for getting around.. Will definitely stay there on our next trip to DC.

  • Stayed: October 2012, traveled as a couple
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2  Thank Greatdane46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard by Marriott Alexandria Pentagon South, responded to this reviewResponded December 8, 2012

Thank you for taking the time to write a review about the hotel. It was our pleasure to host you during your stay and look forward to hosting you again in the near future. Our staff tries very hard to make our guests feel like family and it is nice to know they did so with you.

Thank you again and see you again soon.

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Reviewed November 12, 2012

I've traveled quite a few times this year and I don't usually have the time to write reviews, but this time I found the time! Our stay here has been very comfortable and a great and enjoyable experience. The hotel is very very clean including the room we stayed in. Everywhere we were at we were greeted by smiles and a welcoming "can I help you" or "is there anything you need" or "is everything ok?" Frewenini, your front desk staff person, was wonderful and professional with great customer skills! I highly recommend this hotel! Made our vacation even more memorable! Thank you all for your hard work and dedication! Natalie & Dave

  • Stayed: November 2012, traveled with family
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1  Thank Morena5240
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard by Marriott Alexandria Pentagon South, responded to this reviewResponded December 8, 2012

Thank you for staying with us and I am glad to see you had a great experience. Its says a lot about our team here at the Courtyard that you normally do not write review but did so just to say how happy you were.

I will be sure to celebrate this survey with the entire staff. We hope to see you again in the future.

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Reviewed November 10, 2012

We stayed at the hotel for a weekend birthday celebration and the stay was great from the time we arrived until we left. The staff was friendly and very attentive. The catered party was great, as the servers went above and beyond and the food was delicious. And the buffet breakfast was better than most. I would recommend this hotel for anyone traveling to the DC area.

  • Stayed: October 2012, traveled with friends
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1  Thank JLJRTP_NC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard by Marriott Alexandria Pentagon South, responded to this reviewResponded November 17, 2012

Thank you for staying with us and taking the time to review. By your status with Trip Advisor you travel extensively and rate based on your experience. I appreciate the time to write such a good review about the hotel and the staff.

This is why we are in the Hospitality buisness and hearing feedback positive or negative is always positive. I hope we see you again in the near future.

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Reviewed November 6, 2012

This hotel is average as far as hotels go. What made our trip more enjoyable were two employees who stood out. Summer at the front desk and Ragoos the shuttle driver. Each time we had an issue (broken hair dryer, tv not working) it took at least 2 phone calls to rectify , unless we were dealing with Summer. Needless to say any other issues we encountered we looked to Summer to help. She was extremely professional and attended to our needs with courtesy and efficiency . Ragoos, also help make our trip much more enjoyable . He made himself available to our shuttle needs and offered great advice as to how to get around the city.

Room Tip: rooms facing the highway were VERY noisy and it made it very difficult to sleep. Rooms on the 8th fl...
  • Stayed: October 2012, traveled with family
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Thank lisa i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard by Marriott Alexandria Pentagon South, responded to this reviewResponded November 17, 2012

Thank you for taking the time to review our hotel. I am sorry to see that you had issue with your room. I am howerever very glad to see that the employees did a great job in making sure your concerns were met.

Unfortunatly at times guest can experience a issue from a battery on your remote control to your key getting erased. I am glad to see that the issue was resolved, if there is anything else I can do for you please contact me personally.

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Reviewed November 5, 2012

We had stayed at this hotel before and were pleased when we found a great Marriott Member weekend rate for this hotel. The front desk employee recognized us from our previous visit and was able to upgrade us to a high floor suite. Must say that we were disappointed that the hot tub was not very warm, although they did fix the problem. Guest should be aware that you are close to 395 and that you can here the noise from the highway in the room. Overall though, good stay.

Room Tip: If you are sensitive to noise, ask for a room not facing the highway.
  • Stayed: November 2012, traveled as a couple
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Thank iminphilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard by Marriott Alexandria Pentagon South, responded to this reviewResponded November 9, 2012

Thank you for writing a nice review about our hotel. I know you can choose a lot of hotels in this area and I am very glad to see you stayed with us. I see we met your needs and a guest by providing a good price for this area.

Our goal is to give a good price and great service and I feel we did so by your review. We hope to see you again in the future.

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Reviewed November 4, 2012

We stayed at the Courtyard Alexandria Pentagon South for the USMC Marathon weekend and were pleased with the hotel and the staff. I highly recommend this property if you ever need to be in the DC area.

  • Stayed: October 2012, traveled with family
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Thank TSG2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard by Marriott Alexandria Pentagon South, responded to this reviewResponded November 9, 2012

Thank you for taking the time to go to Trip Advisor and fill out such a nice survey about our staff at the Courtyard. We have one goal and that is to make every guest that walks in the Front Door until the time they leave to enjoy everything the hotel has to offer.

I am glad to see we satisfied you as a guest and look forward to seeing you come back in the near future.

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Additional Information about Courtyard by Marriott Alexandria Pentagon South

Address: 4641 Kenmore Avenue, Alexandria, VA 22304 (Formerly Sheraton Pentagon)
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Alexandria
#18 Business Hotel in Alexandria
Price Range: $97 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard by Marriott Alexandria Pentagon South 3*
Number of rooms: 203
Official Description (provided by the hotel):
Courtyard by Marriott Alexandria Pentagon South is a comfortable and convenient hotel in Alexandria, Virginia. Equipped with state-of-the-art technology equipment, indoor pool, and fitness center, versatile for business or leisure travel, our hotel also offers a free hotel shuttle service to and from Reagan National Airport, BRAC-133 (the Mark Center) and the Pentagon City Metro station. ... more   less 
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Also Known As:
Courtyard Alexandria Pentagon South Hotel Alexandria
Alexandria Courtyard

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