I should say that I didn't stay here but met friends who did for breakfast in the hotel's restaurant. The coordinator of the group had contacted the hotel and informed that we would have a large group of 30 and told them the time just to make sure they would be prepared. They most certainly weren't. The buffet was nearly empty when we arrived and when asked about it they took at least 20 min to get any more food out even food that doesn't require preparation such as pastries. Mind you, they were told when we would be there. The restaurant was not busy at all only about three or four other parties. Our waiter was rarely around and when we waited several minutes for the cashier we went to the front desk to ask what the problem was. I calmly explained my disappointment and the man at the front desk told me he didn't like MY attitude (no, I never raised my voice or used any personal slurs) This was particularly annoying becuase one of our group whi did stay at the hotel had to ask to have their room changed twice. First they were taken to a room that had not been cleaned and had soiled sheets! The second room was a smoking room when a nonsmoking room was requested. When my friends asked to have the key brought up rather than making a second trip down to the front desk to exchange keys the man at the front desk used the same line; he said he didn't like their attitude. The staff here doesn't seem to understand the concept of customer service. I attend a lot of seminars in these sort of hotels and I will admit that the staff in most don't seem to find their jobs fulfilling but in this place they were down right surly.
- Official Description (provided by the hotel):
- Welcome to our New Old Town Alexandria Hotel You'll enjoy a convenient location and top-quality amenities when you stay at the newly renovated Crowne Plaza of Old Town Alexandria. Our hotel is only two miles from Ronald Reagan Washington National Airport (DCA). Located near Washington DC, our Alexandria, VA hotel is in close proximity to many attractions. We're only eight blocks from the shops and historic homes on Old Alexandria's revitalized waterfront. Walking tours of the city of Old Town and Potomac River Cruises of the nation's capital's monuments begin just a few miles from our Alexandria hotel. Our hotel near Washington, DC is also ideal for business travelers because we're a short drive from many corporate offices, like Robbins Gioia, International Association of Chiefs of Police, the Pentagon and the many museums, bureaus and government offices of Washington, DC. We also offer the convenience of eight meeting rooms, a 24-hour business center and high-speed, wireless Internet access. While lodging in Alexandria, Virginia, hotel guests can enjoy a relaxing setting with our fitness center, Sleep Advantage program with new, comfortable beds and spectacular views of the Potomac and city from many rooms. From our hotel restaurant, Chequers, to our complimentary shuttles to the airport, Metro/Subway and King's Street, a convenient stay awaits you at the Old Town Alexandria Crowne Plaza. ... more less
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- Also Known As:
- Crowne Plaza Alexandria
- Alexandria Crowne Plaza