The biggest problem with this hotel seems to be the management:
Pros: Location-price-shuttle service from Reagan Airport. Nice rooms.
Cons: Management is cheap and it shows: The fire alarm rang 0406; fortunately a false alarm. But no one knew it was a false alarm, so we evacuated. Upon reaching the outside it was mass confusion; people milling around, wandering in-out of the lobby. Only 1 (one!!) hotel employee; the desk clerk, who was busy fielding phone calls from guests wondering if there was a fire or not, and 1 rent-a-security cop who had no clue what to do. His role seemed to be to watch the desk clerk answer the phone, instead of going outside and controlling the guests.
Another guest and I asked him what was happening; he told us it was a false alarm, and the FD would arrive shortly to turn off the alarm - and would we tell the guests? We did.
1-Why no automatic voice mail telling everyone who dialed 'O' "Please evacuate-this is not a drill"? This could be linked up with the fire alarm system, or a button the desk clerk could trigger if necessary.
2-Why has management not trained the employees & security for such an event? If this was a real fire, the guest confusion could have been costly in lives and injuries.
3-Clearly management needs to hire some non-minimum wage level people for the night shift, or they need to seriously re-evaluate their employment requirements.
3A-We were told various stories the next day; drunk students, children playing (at 0406?); it seems to me the security guard needs to do more than stand in the corner....
...the next day some American Airline hostesses told us the guest noise was so bad on their floor that they asked for another room? Where was the security guard?
3B-At noon the next day, a different security guard was in the lobby-sitting and reading a newspaper. Oh my.
Would we stay there again? If the price was right, maybe, but only on a close-to-the-ground floor.
- Official Description (provided by the hotel):
- Welcome to our New Old Town Alexandria Hotel You'll enjoy a convenient location and top-quality amenities when you stay at the newly renovated Crowne Plaza of Old Town Alexandria. Our hotel is only two miles from Ronald Reagan Washington National Airport (DCA). Located near Washington DC, our Alexandria, VA hotel is in close proximity to many attractions. We're only eight blocks from the shops and historic homes on Old Alexandria's revitalized waterfront. Walking tours of the city of Old Town and Potomac River Cruises of the nation's capital's monuments begin just a few miles from our Alexandria hotel. Our hotel near Washington, DC is also ideal for business travelers because we're a short drive from many corporate offices, like Robbins Gioia, International Association of Chiefs of Police, the Pentagon and the many museums, bureaus and government offices of Washington, DC. We also offer the convenience of eight meeting rooms, a 24-hour business center and high-speed, wireless Internet access. While lodging in Alexandria, Virginia, hotel guests can enjoy a relaxing setting with our fitness center, Sleep Advantage program with new, comfortable beds and spectacular views of the Potomac and city from many rooms. From our hotel restaurant, Chequers, to our complimentary shuttles to the airport, Metro/Subway and King's Street, a convenient stay awaits you at the Old Town Alexandria Crowne Plaza. ... more less
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- Also Known As:
- Crowne Plaza Alexandria
- Alexandria Crowne Plaza