Very poor customer service experience. Took 3 phone calls just to book a room, talking to at least 3-4 different departments each time. One phone call I got hung up on after being on hold for 8-10 minutes, another phone call their system was down so they took my number and said they would call back and never did. I ended up calling a week later to find out no more rooms were available for my group, but they managed to find other arrangements. When I got there, the room wasn't ready and the manager I voiced these concerns to didn't seem to care and was not accommodating whatsoever. None of the staff was friendly. Room service didn't work on my phone in the room, outlets weren't working in the room. It was just a very poor experience. I will not be returning to this hotel, nor recommending it to anybody I know.
- Official Description (provided by the hotel):
- Welcome to our New Old Town Alexandria Hotel You'll enjoy a convenient location and top-quality amenities when you stay at the newly renovated Crowne Plaza of Old Town Alexandria. Our hotel is only two miles from Ronald Reagan Washington National Airport (DCA). Located near Washington DC, our Alexandria, VA hotel is in close proximity to many attractions. We're only eight blocks from the shops and historic homes on Old Alexandria's revitalized waterfront. Walking tours of the city of Old Town and Potomac River Cruises of the nation's capital's monuments begin just a few miles from our Alexandria hotel. Our hotel near Washington, DC is also ideal for business travelers because we're a short drive from many corporate offices, like Robbins Gioia, International Association of Chiefs of Police, the Pentagon and the many museums, bureaus and government offices of Washington, DC. We also offer the convenience of eight meeting rooms, a 24-hour business center and high-speed, wireless Internet access. While lodging in Alexandria, Virginia, hotel guests can enjoy a relaxing setting with our fitness center, Sleep Advantage program with new, comfortable beds and spectacular views of the Potomac and city from many rooms. From our hotel restaurant, Chequers, to our complimentary shuttles to the airport, Metro/Subway and King's Street, a convenient stay awaits you at the Old Town Alexandria Crowne Plaza. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Alexandria
- Alexandria Crowne Plaza