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“Very convenient and much nicer than I was expecting” 4 of 5 stars
Review of Crowne Plaza Hotel Old Town Alexandria

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Crowne Plaza Hotel Old Town Alexandria
Ranked #27 of 53 Hotels in Alexandria
Prosper, Texas
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Very convenient and much nicer than I was expecting”
4 of 5 stars Reviewed September 13, 2011

We were in town for a family wedding, and the reception was going to be at the Crowne Plaza, so we decided to stay here. I was a little hesitant because of some of the reviews that I had read here, but we were pleasantly surprised.

Before our arrival, I had to call to change our reservation (add a day before and take away a day at the end). The person I spoke to was very short and unfriendly. However, she got it done, and I was happy enough.

Shuttle: They have a shuttle that goes from the hotel to the airport and back. It is very convenient as the DC Metro has a stop at the airport. So for a couple of days, we took advantage of the shuttle to get us to the Metro to visit DC. The only problem is that since the CP at Old Alexandria is so convenient, there are also a LOT of airline crew that stay there. If you are at the airport waiting for the shuttle, there are a couple of drivers who show preference to the airline personnel. One afternoon, we had been waiting longer, but when the shuttle arrived, some flight attendants ran out of the building and were served first. Some people who had been waiting (arrived after us but before the attendants) were told to wait for the next shuttle because there was no longer room on this one. So that's where I take the fifth star away.

Reception/Staff: All of the staff I encountered within the hotel was very nice. We arrived quite early (noon), but since they had a room available, they let us in. We had joined their reward program prior to leaving Dallas, so when we arrived, we were given a little goodie bag including bottled water, bag of popcorn and some other little things. They also let us know that we would enjoy free wifi as part of the program. So join if you plan on staying at a Crowne Plaza!

Room: Our room was great. Even though it's an older hotel, our room was clean and mold/grossness-free. The only problem with the room was that we had no refrigerator or microwave. I didn't think anything of it until I saw in my cousins' rooms that they had them. We all had the same type of room, but some rooms just don't get them. So if it's important to you, ask for one when you check in. When we got into our room, we had a nice little bag of lavender linen spray, earplugs and eye mask waiting for us. Nice touch. As part of a wedding group, we also enjoyed free parking throughout our stay.

Fitness Room:This was very nice. The room on the 2nd floor had treadmills, elliptical machines and weight machines. There were towels, water, and free weights as well. The air was cold, so it made running much more pleasant. Behind the hotel is a trail that goes for miles.

Area/Location: We were very close to King Street where you can find lots of bars, restaurants and shops. Right across the street are some tennis courts, a nail salon and a great breakfast place. A little further down is a cool Italian shop and a Thai place. Around a few corners is a grocery store. You can go for a quick drive and find shopping and restaurants. If you drive towards the highway, though, you encounter an area that isn't so nice. It's like one minute you are in a very seemingly safe area, then you cross the street, and there is trash on the sidewalks, unkept lawns and shady people hanging out at night. But right around the hotel, it's perfectly fine.

Overall, we enjoyed ourselves. The wedding reception turned out great. The food there was awesome, so if that is anything close to what you'd get in the hotel, then that's good news. We'd stay here again if we were to come to DC again.

Room Tip: Ask for a room with a refrigerator and microwave if you want them. Not all rooms have it.
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  • Stayed September 2011, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
1 Thank divingaggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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627 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
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  • English first
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  • German first
  • Italian first
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  • Russian first
  • Spanish first
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English first
Defiance, Missouri
Level Contributor
507 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
3 of 5 stars Reviewed September 10, 2011

reasonably priced, good service, but OLDER propoerty. Needs refreshed, moldy grout in old style bathrooms, fuzzy flat screen TV reception, older fixtures. well noise proofed as I had north facing room on the Reagan flight path with no aircraft noise. very close to DCA, convenient to GW Pkwy, shuttle to King Street food strip, NOT close to Metro.

  • Stayed September 2011, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Hobietim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaithersburg
Level Contributor
185 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
4 of 5 stars Reviewed August 29, 2011

Located several blocks north of Old Town Alexandria, the Crown Plaza provides a quiet and quaint escape from the travails of travel, be it for leisure or business. As this hotel is situated a few steps from the Potomac River, many rooms offer a few of the distant Capital Dome. There is a pleasing lobby, well laid out, with internet access available; a staircase takes you to the second floor where guests will find the restaurant Chequers, which for some reason is named after the country home of the British Prime Minister; adjacent is the Railstop gastro pub, where thirsty guests can hop atop plush stools and quaff pints of craft beer, including a local porter brewed here in Alexandria. Of course, should you wish to enjoy these privately, the room service is quick and efficient.

The room is large enough and contains the usual amenities, such as a flat screen television – these seem to be found more often these days. There is a large frame window, through which you can view the aforementioned Capital Dome. The bathroom was clean and functional. I did like the artwork that came with the room (Yes; the pictures were bolted to the walls.)

The Crowne Plaza does offer a shuttle service to and from the nearby Reagan National Airport; also, there is limited shuttle service to Old Town. However, it is really not that far of a walk. Speaking of which, the hotel is situated adjacent the 18-mile long Mt. Vernon Trail, which allows active people to walk, bike, run or jog along the Potomac shoreline from Roosevelt Island to George and Martha’s place.

  • Stayed August 2011, traveled solo
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank NeedPivo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed August 1, 2011

We stayed for 10 days and enjoyed the room and location, since we had a Patomic river view room on the top floor and know the location. Rooms was clean, spacious and comfortable. Sleept very good in the beds. Unfortunately the breakfast and staff is not up to Crowne Plaza standard. We stayed at several CP's in Europe and Middle East before. The breakfast had more selection and better quality during Radisson times. We ordered smoked salmon from the menue (which was on the buffet, when it was Radisson) to hear that they do not have it available. Some of the hot items on the buffet were cold. That was the reason we always went to La Madeleine downtown. Now the staff does not say a word more than necessary. No welcome to the Crowne Plaza, no How are you today?, no How was your stay with us? at check out. And this after 10 days with them. Dissappointing.

Room Tip: Ask for river view on a high floor
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  • Stayed June 2011, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Friedberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
herreh, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review, August 4, 2011
Thank you for staying with us during your visit to Alexandria. I apologize that our staff did not give you the friendly and attentive service you are entiteled to and I would like to ensure you that your comments will be followed up on with the appropriated departments and employees.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Batavia, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 29, 2011

We stayed there for 2 weeks this july. The rooms were nice and clean. It would have been nice to have a small refrigerator. The staff was always very nice and helpful. The shuttle to the metro was a plus. We were withing walking distance to old town alexandria. I would definitely stay there again on my next trip to washington dc. The connecting rooms were nice since we were there with family.

Room Tip: The beds were a little small. they were supposed to be queen but im sure where full.
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  • Stayed July 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank ebutters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
herreh, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review, August 4, 2011
I thank you for your comments regarding your stay with us and the positive comments regarding our staff, the shuttle service and our location. As far as the beds are concerned, you obviously have been given some wrong information as it relates to the bed size and I apologize for thast. We only have King andDouble beds. By the end of September all our rooms will have Refridgertors and Micro Wave ovens, which will be a great additions especially for guest staying longer then just a few nights.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 28, 2011

We stayed here for four nights for a conference last month. The hotel has a very nice location, right along the waterfront, with easy access and walking to King Street and nice historical areas. The conference rooms were also very nice, although quite cold with the air conditioning! The room was beautiful, and bed very comfortable.

We had hit-or-miss service from the front desk staff, and also a meal at the hotel bistro where we waited very long for our meal -- but otherwise I was very happy with this location and would recommend to travelers or conference attendees. Price is probably fair the area but expensive coming from the west ... :)

  • Stayed June 2011
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Daisy1381
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
herreh, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review, August 4, 2011
Thank you for staying with us during your conference and your nice comments regarding our location in relation to the river and the historical sections of Alexandria.
Your comments regarding the frontdesk are very much appreciated and I can assure you that it will be addressed. As far as the GastroPub is concerned, we are working out a few kinks related to production and service. This is a new venture for us and we are almost there.
Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level Contributor
64 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 19, 2011

Stayed here at the start of a long journey across America and enjoyed the facilities very much. Comfortable and ideal for tourists at a reasonable level.

  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Southlandrover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
herreh, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review, August 4, 2011
Thank you for staying with us and I hope you had a great trip and many pleasant experiences in your trip accross our country. I am glad you enjoyed our hotel and hope you will stay with us again when the opportunity arises.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Old Town Alexandria

Property: Crowne Plaza Hotel Old Town Alexandria
Address: 901 N Fairfax St, Alexandria, VA 22314-1501 (Formerly Radisson Old Town Alexandria)
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #27 of 53 Hotels in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Old Town Alexandria 3.5*
Number of rooms: 253
Official Description (provided by the hotel):
Welcome to our New Old Town Alexandria Hotel You'll enjoy a convenient location and top-quality amenities when you stay at the newly renovated Crowne Plaza of Old Town Alexandria. Our hotel is only two miles from Ronald Reagan Washington National Airport (DCA). Located near Washington DC, our Alexandria, VA hotel is in close proximity to many attractions. We're only eight blocks from the shops and historic homes on Old Alexandria's revitalized waterfront. Walking tours of the city of Old Town and Potomac River Cruises of the nation's capital's monuments begin just a few miles from our Alexandria hotel. Our hotel near Washington, DC is also ideal for business travelers because we're a short drive from many corporate offices, like Robbins Gioia, International Association of Chiefs of Police, the Pentagon and the many museums, bureaus and government offices of Washington, DC. We also offer the convenience of eight meeting rooms, a 24-hour business center and high-speed, wireless Internet access. While lodging in Alexandria, Virginia, hotel guests can enjoy a relaxing setting with our fitness center, Sleep Advantage program with new, comfortable beds and spectacular views of the Potomac and city from many rooms. From our hotel restaurant, Chequers, to our complimentary shuttles to the airport, Metro/Subway and King's Street, a convenient stay awaits you at the Old Town Alexandria Crowne Plaza. ... more   less 
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Also Known As:
Crowne Plaza Alexandria
Alexandria Crowne Plaza

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