Stayed for two nights over new years in a suite after a lovely stay at the Helix in DC. In that we have a disabled son and a dog with us we wanted to check out of the DC hotel and check right in at the Monaco, drop the dog off in the room and bring our children for lunch. The Helix staff called the Monaco staff as I stood there and was told our room would be ready in 30 min. We arrived 45 minutes later and the Monaco staff denied receiving the call !
It was another 45 minutes and when I came back up to the desk the front desk staff just ran and hid instead of greeting me and explaining what was going on. Unprofessional. My only other request was for bedding for the sofa bed be at the desk for pick up when I came back from dinner. I returned more than two hours later and they had forgotten and we never saw the rollaway we were promised either. Maybe that was forgotten too. Yikes.
On a positive note, the wine hour had a large turnout with many people and well behaved pets. (mine stayed in the room) The lobby with fireplace was very comfortable and the conversations with the guests and all the pets was unique.
There are countless places to eat, shop, bank, etc. within walking distance and a park to walk the dog only a few blocks away. All in all a good place to stay.
- Official Description (provided by the hotel):
- The Alexandrian, Autograph Collection, in the heart of Old Town Alexandria, is a luxury boutique hotel with rich design. Discerning travelers will appreciate the sumptuous décor, top-notch service and eclectic sensibility that our impeccable Alexandria, VA hotel provides. Stay with us and revel in our historically rich surroundings and contemporary comforts that provide for a memorable stay near Arlington National Cemetery, Mount Vernon and all of Washington DC's many attractions. Conveniently adjacent to our hotel is the exceptional Jackson 20 restaurant. ... more less
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- Also Known As:
- Hotel Monaco Alexandria Kimpton