Very nice hotel in an excellent location for tourists visiting DC. Staff very friendly and tried to be helpful but no one is on the "same page". Either poor training or poor management. AC in our room was not functioning properly. Temp would not go below 72 and compressor not working as humidity remained in room with outside temps at 90-95. Clothes always damp and we'd wake up in a sweat. All hallways very warm. Complained daily but only got "I'm sorry" from management. Our five day stay was not pleasant and manager decided to comp us one day for our trouble.
Also, hotel has a shuttle to DC Metro and the morning trip to the Metro was excellent with the driver and front desk assuring us to just call when we return to the Metro station and they'll pick us up. Upon returning we called and were told that they don't pick up and we'd have to take a taxi. Consequently, we would not stay there again because of the various problems, miscommunication and poor management We expected more quality from Kimpton..
- Official Description (provided by the hotel):
- Kimpton Hotel Monaco Alexandria, in the heart of Old Town Alexandria, is a luxury boutique hotel with rich design. Discerning travelers will appreciate the sumptuous décor, top-notch service and eclectic sensibility that this Kimpton Hotel provides. The hotel aptly reflects its historically rich surroundings, adding contemporary comforts for a memorable stay near Arlington National Cemetery, Mount Vernon and all of Washington DC's many attractions. Conveniently adjacent is the exceptional Jackson 20 restaurant. ... more less
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- Also Known As:
- Hotel Monaco Alexandria Kimpton