I travel a lot on business, and this place didn't fit the bill. I didn't intend to write a review, but upon checkout my bill had a trip advisor card requesting that I share my opinion. Since they are trolling for reviews, here ya go....
I cancelled my rental car when I saw they had a shuttle for trips to DCA and old town Alexandria. When I arrived, I called for the shuttle, but the call was never answered, so I took a taxi. When I checked in, I asked about the shuttle to old town (good dining there) and was told that no shuttle drivers were working that day (Monday).
The room type I reserved wasn't available, so I was downgraded. They desk supervisor offered to comp my dinner, and to just come back to the from desk when I was ready. I returned a couple hours later and talked to the same desk clerks who now couldn't remember this offer. After much discussion, they remembered. The meal was fair (more focused on quantity than quality), though they got the order wrong.
Stuff happens when travelling, so I could take all this in stride. But the second day they crossed the line... no internet. The wireless stopped working so I was unable to work the next evening. I asked if there were nearby places, and they didn't have a clue. The hotel is out of the way, so after walking a mile or so, I gave up. This really set me back on my workload. Perhaps they take "Holiday" too literally.
The day before checkout, I asked to reserve the airport shuttle. It leaves on the hour, I had a meeting ending at 2 and they kindly agreed to reserve the shuttle for 2:15. Because so much had gone wrong, when I checked out the next morning I verify the reservation, and found out they had changed it to 2:00 (but without letting me know, somehow thinking it would OK for me to show up at 2:15 and be told I missed the shuttle).
I have another meeting in two weeks, and I know where I won't stay
- Official Description (provided by the hotel):
- The Holiday Inn Alexandria at Carlyle welcomes each guest to its convenient location off the Capital Beltway / I-95. Our charming, full-service hotel is just a block from the Metro for fast & easy travel to Old Town Alexandria, Reagan International Airport (DCA) & the Washington, DC area. This hotel's location in Alexandria, VA pleases travelers who want the excitement of a big-city vacation & a friendly neighborhood atmosphere. Alexandria is minutes from popular DC attractions like the Smithsonian Museums, the Lincoln Memorial & George Washington's Mount Vernon Estate and Gardens. Head to the historic waterfront in Old Town Alexandria to stroll cobblestone streets or dine in a historic tavern. This Alexandria hotel is ideal for corporate travelers. We're near Michael Baker Engineering, Hoffman Town Center, the US Patent &Trademark Office and other businesses in the DC area. We offer FREE local shuttle service and FREE parking to all guests to save money on travel costs. We offer ample meeting space, free high-speed, wireless Internet access & a 24-hour Business Center. Our quality amenities make us a standout among hotels in Alexandria, VA. After a day of sightseeing, slip into the heated, indoor pool to unwind or work out in the Fitness Center; then enjoy a cocktail & appetizers at Bistro Eighteen90. You'll be charmed by historic Alexandria & this hotel. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Alexandria Sw Eisenhower Ave Hotel Alexandria
- Holiday Inn Telegraph Rd
- Alexandria Holiday Inn