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“Not a favorite” 3 of 5 bubbles
Review of Holiday Inn Alexandria at Carlyle

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Holiday Inn Alexandria at Carlyle
Ranked #26 of 54 Hotels in Alexandria
Morristown, New Jersey
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Not a favorite”
3 of 5 bubbles Reviewed May 7, 2013

Good location. Quiet. Beds have some kind of rubber-like pad under the sheet which makes it hot when you sleep. My husband left some clothes in a drawer and called to see if they had been found. We never got a call back, but when we stopped by at 10pm that night, someone went up to the cleaned room and found them still in the drawer! Yuck.

  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank satisfiedcustomer141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracie R, Guest Relations Manager at Holiday Inn Alexandria at Carlyle, responded to this review, May 15, 2013
Oh dear! It appears that we had a major oversight with your stay and for that, we absolutely owe you an apology. Your comments have been seen and will be heard and reviewed with the departments that are responsible please rest assured of that. Oversights absolutely happen from time to time and of course we strive to ensure they do not occur often. Every once in while things do slip through the cracks and we do our very best to recover when that happens.
Thank you very much for letting us know that this situation occurred so we can make sure it does not happen again.

It sounds as though some of our features simply weren't the right fit for you and while we cannot fix it for this stay we can absolutely resolve them for your next stay if you give us that chance. The bed, for example, can have the topper removed if you let us know that is not a feature you would like in your room. Please do let us know the next time you are in town, we would love to try and have you leave here 100% satisfied with our hotel.

Thank you again for all of your comments, we appreciate knowing exactly where we can improve!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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310 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (46)
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English first
San Clemente, California
Level Contributor
101 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed April 28, 2013

We stayed here one night and found it to be a 100% positive experience.
The desk staff was great. The hotel and room were very nicely appointed. The room was exceptionally clean and well kept.
Truly a great experience!
Highly recommended!

Location has very close access to many freeways! Very convenient.

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cal92673
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracie R, Guest Relations Manager at Holiday Inn Alexandria at Carlyle, responded to this review, May 1, 2013
Thank you!! You are why we are here and we love hearing comments like yours! Please do come back and visit us again very soon, we will be looking forward to serving you and your family again and giving you another 100% positive reasons to keep coming back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
illinois
1 review
4 of 5 bubbles Reviewed April 25, 2013

The staff was friendly and very helpful. The hotel has a shuttle and they were always willing to take us to
Old town and were also helpful coordinating our return trip to the airport. They also took us to other places close by such as a grocery store. That along with a nearby Metro stop make the hotel at a convenient location. The only negative comments we could make are no free breakfast like most hotels have these days and the decor was a little outdated. All in all it was a pleasant stay and we would come back.

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank fordIllinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracie R, Guest Relations Manager at Holiday Inn Alexandria at Carlyle, responded to this review, April 27, 2013
Thank you for such great comments! Because our hotel is located in what could be described as a 'business district', we understand our guests will have other needs besides access to the metro, which simply can't stop at a store if you need something to snack on. Our shuttle drivers are an important part of our family here and are absolutely willing to go out of their way to get you where you need to go to ensure you enjoy your stay and have everything you need to make your vacation a great one!

Please let us know when you're coming back and we will have our best drivers waiting at the airport to pick you up! It's what we are here for!
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Bartlett, Tennessee
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed April 24, 2013

If your only concern is a decent hotel close to a Metro station, this is it. However, it's not close to anything else, isolated by highways, exit ramps and office/apartment bldgs. Almost nothing within comfortable walking distance except for a small cluster of restaurants across the street from the Metro. That being said, the hotel is your standard Holiday Inn. The staff were all helpful and courteous, the room spacious enough with a microwave (that had to be plugged in) and small fridge. Housekeeping was a bit erratic as we had to have a hair dryer replaced, which was done quickly, but the old one sat for three days and wine glasses for two. Breakfast is good, and one can have eggs cooked to order, but there's no juice on offer. There's a free shuttle to Reagan airport leaving every hour.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Polishfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracie R, Guest Relations Manager at Holiday Inn Alexandria at Carlyle, responded to this review, April 27, 2013
Thank you for comments and your honest feedback. We take everything our guests say seriously and work hard to address any issues that arose during any stay and it sounds as though you may have had a less than stellar performance by the staff while you were here. This is far from the standard we set for our employees and by no means what we expect our guests to experience while they are here.

With that said, please know that all of your comments will be addressed and seen by the appropriate departments to ensure that future guests do not experience the same inconveniences. While this may not fix your stay, we do hope that you will give us another try in the future, we would love to have you back!

Yes, we are a hotel primiarily designed for the businesses in the surrounding downtown Alexandria area however, let us know when you're coming back to town and what you are interested in and we will be more than happy to have our shuttle take you to the 'locals only' areas that will surely show you a side of Alexandria that is beautiful and unlike any other region in the United States!

Thank you again for your feedback, as with anything what we don't know about we cannot improve upon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed April 18, 2013

We were looking for a convenient hotel near Reagan National Airport at the end of a pleasure trip to DC and Virginia. The room was spacious and quiet. Unlike some Holiday Inns this one has an in house restaurant that provided good though not exceptional food. It was easy and that was what we were looking for. The staff were helpful with our stay and with arrangements to go to Mt. Vernon and Alexandria which are both nearby. The hotel is near the DC metro and so this makes all of DC accessible. The hotel runs a shuttle to Alexandria, Va. which also nearby.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lrswtsn8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracie R, Guest Relations Manager at Holiday Inn Alexandria at Carlyle, responded to this review, April 27, 2013
Hello Seattle! Thank you for your wonderful comments on our hotel! It sounds as though you had a great vacation here in the DC area and that our staff was able to make the time you spent here enjoyable. If only we could bring Pike's Fish Market a little closer, we would be set! :)

We do hope that you come and visit again soon and please, give our restaurant another try as we do rotate out the menus quite often. If there is a specific dish you might want to suggest, please feel free because our General Manager loves incorporating home cooked meals and just may take your suggestion to heart! We are on facebook and love hearing from our guests.
Thank you again and we hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frisco, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 16, 2013

I've stayed at this hotel many times for business, but this trip was vacation with two of my children. This is a nice Holiday Inn, very clean, quiet rooms. Decent food at the restaurant, but there are multiple restaurants across the street, as well as a movie theater. The hotel has free shuttle service to the airport and Old Town Alexandria. The Eisenhower Metro Rail station is across the parking lot, which is important if you are coming to enjoy the sights of Washington, DC. You will not need a car to get around with the Metro located so closely.

My only complaint is with the indoor pool. The hours are only 3pm to 10pm, which is not convenient if you have kids and want to swim early in the day. The reason for these limited hours is because the hotel employs a life guard. I understand that a hotel may want to reduce their liability by hiring a life guard, but this life guard made the pool experience bad for my boys. Within seconds of arriving, the life guard spoke quite harshly with my boys about the rules. Within five minutes he was yelling at them for some minor infraction (probably running). I know that rules have to be obeyed, but his tone was very harsh. One of my boys flipped into the pool when I wasn't looking, and guard came over to me and said, "Did you see that? He just flipped! He could have hit his head!" As if I was somehow a bad parent for not controlling their every move. He then harshly chastised my son for the flip. I kept an eye on the life guard and saw his face periodically scowl while shaking his head. The end result is that my boys did their best to have fun, while I sat outside the pool nervously watching them to make sure they didn't do anything more to evoke the guard's ire. The hotel should either forget having a life guard, like most hotels, or hire one with a more pleasant demeanor who doesn't destroy the fun of being at the pool.

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracie R, Guest Relations Manager at Holiday Inn Alexandria at Carlyle, responded to this review, April 27, 2013
First, thank you very much for bringing the situation of the pool and the overly cautious lifeguard to our attention. While we do care for our youngest guests and their safety, it goes without saying that everything can be done with a smile, including keeping everyone safe and sound in the pool. This will be addressed with the outside lifeguard company that we use. Without your comments, we would not be aware of what is occuring and so for that we thank you!

Secondly, we have received a lot of feedback about the pool hours and we are very pleased to announce that we have changed the pool hours to allow for more time in the water! The pool is now open from 10am - 10pm thanks to guests like you who took the time to let us know what they would like to see us offer. We know that this does not change the experience you had during your stay, but we do hope that you will come back and see us again and of course bring your kids with you to give the pool another try!

Please feel free to join us on facebook and give us a shout when you're coming back so we can have the 'red carpet' rolled out for your arrival. We would be honored to have you back!
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los angeles, ca
Level Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
4 of 5 bubbles Reviewed April 13, 2013

I was attending a conference in Washington DC, but found the conference hotel too expensive, so I stayed here.

The room itself was basic, but clean. Not much of a view, unless you like freeway ramps. There is a refrigerator and a microwave, free wi-fi and plenty of channels on the TV. No free breakfast (a buffet will set you back about $10-15). The freeway outside was a little noisy late at night (trucks), but nothing that the TV or air conditioner couldn't drown out.

The hotel is a five-minute walk away from the Metro (tip: if you are staying more than a day, buy the SmartTrip pass for $5). There is a small shopping center with several restaurants and a movie theater. No problems walking in the neighborhood any time of day or night. The hotel will shuttle you to Reagan Airport or Old Town Alexandria.

  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Temporary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracie R, Guest Relations Manager at Holiday Inn Alexandria at Carlyle, responded to this review, April 27, 2013
Thank you for your honest and fair feedback of our hotel, it sounds as though you were comfortable during your stay and we provided a nice alternative to a downtown stay during your conference. Yes, the hotels downtown do get quite pricey especially during conference season and we're glad to hear that you were able to stay with us and still attend the meetings that you were in town to attend.

If you're in town again and prefer to drive around rather than use the metro, we now offer a Room and Ride package that allows you to book your room and Enterprise rental car will arrange a car for you directly through the hotel at a discounted rate for the duration of your stay. Just a thought for your next stay if this is something that might interest you next time you're in town.

Thank you again, we truly appreciate the time it takes to leave feedback and love hearing from our guests!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Alexandria at Carlyle

Property: Holiday Inn Alexandria at Carlyle
Address: 2460 Eisenhower Ave, Alexandria, VA 22314-4607
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #26 of 54 Hotels in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Alexandria at Carlyle 3*
Number of rooms: 207
Official Description (provided by the hotel):
The Holiday Inn Alexandria at Carlyle welcomes each guest to its convenient location off the Capital Beltway / I-95. Our charming, full-service hotel is just a block from the Metro for fast & easy travel to Old Town Alexandria, Reagan International Airport (DCA) & the Washington, DC area. This hotel's location in Alexandria, VA pleases travelers who want the excitement of a big-city vacation & a friendly neighborhood atmosphere. Alexandria is minutes from popular DC attractions like the Smithsonian Museums, the Lincoln Memorial & George Washington's Mount Vernon Estate and Gardens. Head to the historic waterfront in Old Town Alexandria to stroll cobblestone streets or dine in a historic tavern. This Alexandria hotel is ideal for corporate travelers. We're near Michael Baker Engineering, Hoffman Town Center, the US Patent &Trademark Office and other businesses in the DC area. We offer FREE local shuttle service and FREE parking to all guests to save money on travel costs. We offer ample meeting space, free high-speed, wireless Internet access & a 24-hour Business Center. Our quality amenities make us a standout among hotels in Alexandria, VA. After a day of sightseeing, slip into the heated, indoor pool to unwind or work out in the Fitness Center; then enjoy a cocktail & appetizers at Bistro Eighteen90. You'll be charmed by historic Alexandria & this hotel. ... more   less 
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Also Known As:
Holiday Inn Alexandria Sw Eisenhower Ave Hotel Alexandria
Holiday Inn Telegraph Rd
Alexandria Holiday Inn

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