We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Helpful and friendly staff”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Comfort Inn & Suites Alexandria
Ranked #18 of 54 Hotels in Alexandria
Certificate of Excellence
Winfield, Illinois
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Helpful and friendly staff”
Reviewed April 4, 2014 via mobile

Mohammed was very helpful at front desk. I needed a printer for an email I had received with Washington Tour Tix. He allowed me to print the two pages, so kind. Complimentary shuttle to Van Dorn subway station was quick and convenient. Breakfast offered variey of food, including waffle irons for kids.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank matts5454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mgmtteam, General Manager at Comfort Inn & Suites Alexandria, responded to this review, April 7, 2014
Thank you for deciding to stay at our hotel. It's great to hear that you found our staff friendly and that Mohammad was able to help you with the printing you needed. He is a great member of our desk team and we are happy to have him with us.

Thank you again for staying with us, we hope to see you again soon.

Scott McEwan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

462 reviews from our community

Traveler rating
    156
    172
    77
    18
    39
See reviews for
209
93
32
62
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Grayslake, Illinois
Level 6 Contributor
260 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed March 28, 2014 via mobile

We stayed here 3 days as our base to visit the Air and Space Museum at Dulles and Arlington. Staff was friendly. Front desk not capable of giving directions due to area unfamiliarity. Room was clean and updated. Faucet handle fell off and bathroom door would not close. TV was nice as was mic and fridge. Exterior noise was OK when room fan was left on for white noise. Breakfast area was busy but lots of selections including eggs, sausage and waffles among other things.

Stayed March 2014, traveled with family
Helpful?
1 Thank Bill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mgmtteam, General Manager at Comfort Inn & Suites Alexandria, responded to this review, April 1, 2014
Thank you for deciding to make our hotel you base for your trip to the DC area and thank you for writing to let us know about your stay experience.

Please accept my apology regarding the maintenance issues in the bathroom, we recently renovated many of our rooms and maintenance has had to adjust a few of the new doors.

It's great to hear that you found the staff friendly and enjoyed our complimentary breakfast buffet. I apologize that the desk staff was not able to provide good directions to the Air & Space Museum at Dulles, due to the distance they were not familiar but we have added direction information to their handbook at the desk.

Thank you again for staying at our hotel, we hope to see you again soon.

Scott McEwan
General Manager
Comfort Inn & Suites
Alexandria, VA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed March 24, 2014

I stayed at this hotel and will not stay here again. I sam a diamond memeber of Choice Privialges. I am traveling nurse and travel 52 weeks a year and will be in this area all summer. Rooms are nice but most of staff is awful. It took 30 minutes to check in. Hair dryer did not work and when i complained was treated as if I had asked for something unreasonable. Did change rooms after I called corporate office. In new room phnes did not work for wake up call and I had no coffe pot for coffee. They did fix phone but were upset about it. They never did get me a coffee pot and I was tired of complaining to them. The food service staff were wonderful and nice. Most of staff needs a class in customer service. The do not like complaints and I find that Choice hotels does little. I used to love staying at Comofrt Inns but I find now that many have very poor customer service. I have not seen this in other hotel chains and see an improvement in customer service but Choice hotels just does not seem to want business people any more.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denise O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mgmtteam, General Manager at Comfort Inn & Suites Alexandria, responded to this review, March 28, 2014
Denise,

Thank you for taking the time to let us know of the staff service issues you experienced during your stay at our hotel. We are very sorry that your stay at our hotel was not what you expected.

As I expressed in my emails to you after your call to our corporate customer service department, rude treatment of anyone at any time is certainly not acceptable and I have personally reviewed your comments with all of our team members who were on duty during your stay to ensure they are crystal clear about this.

Again, thank you for contacting us regarding your stay.

Scott McEwan
General Manger
Comfort Inn & Suites
Alexandria, VA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morrisville, Pennsylvania
Level 4 Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 24, 2014

My wife and I had a great stay at this property. Great staff. The property is right near Metro stop. The hotel provides free shuttle to and from station. Very good breakfast. Over all good experience. Highly recommend.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mgmtteam, General Manager at Comfort Inn & Suites Alexandria, responded to this review, March 28, 2014
We appreciate your deciding to stay at our hotel and are very happy to hear that you enjoyed your stay and your experience with our staff and our breakfast buffet.

Recommendations from our guests are very important to us, we will pass your kind comments onto our team.

Scott McEwan
General Manger
Comfort Inn & Suites
Alexandria, VA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 20, 2014 via mobile

Front desk personnel are nice & friendly. Rooms were nice & clean! Breakfast are hot & good but cease at 9:30am.

Shuttle Service begins at 7am unless it snows. Close to Van Dorn Metro Station but shuttle service ceases at 9:30 pm. Taxi service is around $10 (in 2014) from Van Dorn Metro Station to hotel unless it snows then prices increase. The shuttle service will not take you anywhere else but to the Metro according to the front desk.

Hopefully this knowledge in advance will help you make good choices when booking!

Stayed March 2014, traveled on business
Helpful?
1 Thank Magickjade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mgmtteam, General Manager at Comfort Inn & Suites Alexandria, responded to this review, March 28, 2014
Thank you for deciding to stay at our hotel, we are happy that you found our desk staff to be friendly and rooms to be clean.

Yes, our shuttle runs from 7 am to 9:30 pm every day and we only transport guests to/from the metro station during peak season which is from March to October. Due to heavy local traffic and high guest demand for our shuttle service we limit it to the metro to provide the best service we can to as many guests as possible.

Thank you again for staying at our hotel, we hope to see you again soon.

Scott McEwan
General Manger
Comfort Inn & Suites
Alexandria, VA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, New Hampshire
Level 4 Contributor
35 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed March 13, 2014 via mobile

My family chose to stay here because of its reasonable price and it's proximity to DC. You can drive into downtown DC and park at Union Station all day for only $18, which can actually be cheaper than the Metro!

It looks well-maintained, as though recent renovations have been done. But don't expect this to be 4-star... It's comfortable but basic. The free wifi and free parking is great. The free breakfast is nothing special and the eggs are kinda gross. There's only one mirror in the entire room, which is the bathroom mirror over the sink. Tough for 2 or more people to get ready at same time.

These sacrifices were well worth the savings we enjoyed by staying just outside of DC. Oh and Alexandria has its own charm, especially down by the Potomac river. Definitely worth checking out if you have time.

Stayed March 2014, traveled with family
Helpful?
3 Thank C-Gjikoka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mgmtteam, General Manager at Comfort Inn & Suites Alexandria, responded to this review, March 16, 2014
Convenience to DC at more affordable prices does bring at lot of guests to our area but with several hotels in the area we appreciate your picking our hotel, thank you. You are correct, we just finished renovation of all of our guest rooms, the project took nearly 3 years as we tried to work during slower periods of the year to minimize impact on our guests.

We are sorry you didn't find our breakfast very special. We try to pack a lot of options in our 37 foot long breakfast buffet. I will work with our breakfast staff on how the eggs are prepared, thank you for your comment, we really want our guests to have a good breakfast for a good start to their day.

Thank you again, we hope to see you on you next trip to the DC area.

Scott McEwan
General Manager
Comfort Inn & Suites
Alexandria, VA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
68 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 13, 2014 via mobile

Our family stayed here recently on a trip to DC. The staff was extremely helpful and friendly. The rooms were clean. It was easy to get to and from DC. The only downside was that the AC froze up during the night. The breakfast was the usual " free breakfast" fare. Good deal for the money.

Stayed March 2014, traveled with family
Helpful?
1 Thank judyeclark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mgmtteam, General Manager at Comfort Inn & Suites Alexandria, responded to this review, March 16, 2014
Thank you for staying at our hotel for your trip to DC. We are happy to hear that you found our staff friendly and room clean. I apologize for the problem you noted with the AC unit. I will get maintenance on it, thank you so much for letting us know, warm days are quickly coming and AC is a must.

Again, we appreciate your staying at our hotel and hope to see you again soon.

Scott McEwan
General Manager
Comfort Inn & Suites
Alexandria, VA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Alexandria hotels
4.3 mi away
Hampton Inn & Suites Alexandria Old Town Area South
2.9 mi away
SpringHill Suites Alexandria Old Town/Southwest
5.2 mi away
Old Colony Inn Alexandria
Old Colony Inn Alexandria
#22 of 54 in Alexandria
601 reviews
Show Prices
Show Prices
Show Prices
3.7 mi away
Hampton Inn Alexandria/Pentagon South
5.3 mi away
Best Western Mount Vernon/Ft. Belvoir
5.2 mi away
Holiday Inn Hotel & Suites Alexandria - Old Town
Show Prices
Show Prices
Show Prices

Been to Comfort Inn & Suites Alexandria? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Inn & Suites Alexandria

Property: Comfort Inn & Suites Alexandria
Address: 5716 S van Dorn St, Alexandria, VA 22310-1023
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Alexandria
#11 Romantic Hotel in Alexandria
#17 Family Hotel in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Alexandria 2.5*
Number of rooms: 143
Official Description (provided by the hotel):
The Comfort Inn & Suites Alexandria is conveniently located directly off of I-495 Capital Beltway in Alexandria, Virginia and is an affordable alternative to lodging in downtown DC. Convenient to the Ronald Reagan Washington National Airport (DCA), the Pentagon, the National Mall, the Smithsonian Air & Space Museum, the Lincoln Memorial, the Washington Memorial, Arlington National Cemetery, National Harbor, The White House, Holocaust Museum and the Kennedy Center for the Performing Arts, the Comfort Inn & Suites Alexandria is the ideal location to see all that DC has to offer! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Choice Hotels, Booking.com, Priceline, Orbitz, Expedia, Hotels.com, Travelocity, Cancelon, Hotwire, Evoline ltd, HotelQuickly and getaroom.com so you can book your Comfort Inn & Suites Alexandria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn & Suites Alexandria Hotel Alexandria
Comfort Inn And Suites Alexandria
Comfort Inn Alexandria
Alexandria Comfort Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing