Booked 5 rooms for a business trip. Hotel looked nothing like it did on the website. 4 of the 5 rooms had no heat (we were there in February). One of the rooms had a broken lock and anyone could walk in. When I went to the manager the next day, she was nasty, rude and lied to my face. One of the parties that traveled with us called to complain about the broken lock and she said she never spoke with them. Only way I could get out of staying there the next few nights was to complain the hotel looked nothing like the website. WENT TO COMFORT INN and had a much better experience.
IF YOU ARE A WOMAN TRAVELING PLEASE BE ADVISED THAT THEY DO NOT HAVE THE LOCK IN THE ROOM THAT YOU THROW ON ONCE YOU ARE INSIDE FOR EXTRA SECURITY. When I mentioned this, the manager claim that no hotels were using this method of security anymore. If the deadbolt is broken, how do you keep safe???????????????????More
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