We were in Washington DC for a business meeting and decided to stay over for some site seeing. The Westin Alexandria was a great location for the business meeting and I must admit the cost was a little more than we usually pay, so I was expecting a great room. We did not get this room at a discount. Check-in was great and we were able to get in early. The room was small, as when sitting at the desk there was not space to walk around the end of the bed. Our view from the window was a view of a roof. We found out later at bedtime that the walls were very thin and un-insulated as we could hear the people next door. We ate and had drinks at the restaurant - it was great. The shower was awesome. When going to bed we discovered that there were holes in the sheets. One as big as a quarter. Then we realized that the stool was leaking and it would pump in water approximately EVERY 5 minutes (we timed it) - all night long - 24 hours a day. Not a very enjoyable night. We informed the front desk the next morning. They apologized and said they would fix everything, but offered nothing for the fact that the stool constantly woke us up and they had given us sheets with holes. I finally asked if there was some sort of compensation for this. The gentleman then offered us breakfast, which we accepted. Breakfast was great. Night two, no holes but the stool had not been fixed. Every five minutes it pumped water. Checked out and informed them the stool had not been fixed. The supervisor then talked to us and apologized. He said that he did not work the day before and noted that we had been provided breakfast the day before for the problems. He implied that he didn't see the need for further compensation, and asked if we didn't agree. At this point I felt intimidated (he was a large man and I am very short) and didn't want to argue so I decided to end the conversation, just accepting the situation. I did tell him it was disappointing that they could have at least told us it was not fixed and then maybe could have offered to move us to a different room. But nothing - they took no accountability - no responsibility for the second night. Shame - it could be a great hotel. “Action speaks louder than words but not nearly as often.” ― Mark Twain
- Official Description (provided by the hotel):
- The Westin Alexandria blends sophistication and elegance with the historic surroundings of Alexandria. Located in Old Town Alexandria, our hotel is an oasis of personal, instinctive comfort. ... more less
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- Also Known As:
- Westin Alexandria Hotel Alexandria
- Alexandria Westin