During my stay at the Westin there were a few minor things that I didn't think were appropriate - there was a dirty bra in the nightstand from a previous guest, no hand towels provided on the second day of my stay, and loud music from a wedding reception taking place in the hotel on Saturday night until midnight. Those were just minor annoyances.
My big complaint is that I paid in advance for this room online to get a cheaper rate and upon checkout on Sunday morning I was told that the room was prepaid and that a receipt would be emailed to me. Upon arrival at the airport I looked at the email from the Westin and found that I was charged for 3 nights of parking - $78.01 - and I didn't have a car!!! I called right away and was told that the accounting office is closed on Sundays and to call back tomorrow. I called this morning at 9:15 and was asked to leave my phone number or email address and they would "investigate." Investigate what??? I was also told that the matter would be resolved within a half an hour. Four hours later I called accounting again and was told that she "forgot about it" but was in the process of issuing a refund. Nice way to treat your guests, don't you think???
- Official Description (provided by the hotel):
- The Westin Alexandria blends sophistication and elegance with the historic surroundings of Alexandria. Located in Old Town Alexandria, our hotel is an oasis of personal, instinctive comfort. ... more less
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- Also Known As:
- Westin Alexandria Hotel Alexandria
- Alexandria Westin