Booked room through HotWire and got a great rate for a five night stay. Unfortunately I was reminded of that and treated as unwelcome. I had contacted hotel prior to stat to request a bit of a view and a refrigerator for medication. Contacted back and told all would be taken care of. Checked in Friday, nice room but no view and no refrigerator - was told nothing else available. Friday night around 9 air conditioning stops working - call desk am told they will correct it. Nothing happens no one shows up, call back told same thing. This time man comes and takes battery out of thermostat and puts same one back in. Says this will reset thermostat. Unit comes on and runs a cycle or two but fan will not run independently, room cools some wife is tired so we go to bed. Sometime in the night unit quits again, wake up around 4 am very hot and stuffy this time thermostat is blank...shows nothing. Go down to desk and they say we can change rooms. Girl also insists that I am booked till Monday (not Wednesday). To frustrated to argue will wait till later. Go up repack and change rooms and get some sleep. Go to desk about noon Saturday to make sure everything is ok, girl gets reservation info straight, says we are ok till Wed. No one has yet offered an apology for all of this and now this girl informs me that I was moved to the club floor which I normally would not be allowed on so I can't drink the free water - for me it will be 4 dollars. No apology but a stern warning about the water. Rest of Saturday had a good day out and about. Sunday good morning and went to ballgame, returned to witness another guest in tears with the desk about something. Thought all my troubles were behind me until I checked my e-mail to have an alert from credit card company about authorizations. Checked account and Westin in three days has placed 5 separate charges totaling $592.00 for a room that was pre-paid. Headed down to desk again at 10 pm man tries to explain computer system and how it is requesting authorizations on my card. makes no sense and no one else available to talk to. Received message on Monday from Thomas the Operations Manager who says he will look into it. Tuesday he leaves another message basically saying that their system estimates what it thinks you will spend based on purchases. In other words on the second day I spent 70 bucks in the hotel restaurateur so it assumed I would do so each day. Explanation made some sense but numbers still did not add up. Housekeeping was very poor, basically make bed and replenish towels. Floor not vacuumed, ice bucket and dirty glasses never touched, iron and ironing board never put up. Final morning called down for valet to get car and phone rings a dozen times with no answer. Hang up and after a couple minutes desk calls me and says they were busy but they will get car. Head down to check out and they have two people working desk at 9:00 AM and both are checking in a large group of students. Waited 20 minutes to check out only to be handed a bill for 400+ dollars. Almost lost it at this point. Ask for Thomas and the desk agent went to find him. In the meantime the other agent figured out that he had given me someone else's bill. Have never been treated so poorly in a hotel. Made to feel unwanted as a guest. The fact that they were selling rooms through HotWire on Memorial Day weekend in the DC metro area should have warned me that something was up. Most other area hotels were at a premium for the holiday. Will not recommend Westin to anyone. Had a reservation in Charlotte, NC for end of June for a conference but have already cancelled that and found another hotel. All of this could have been avoided with some friendly faces, customer service, and an apology or two. But instead they were protecting their precious free water and making excuses for everything else.
- Official Description (provided by the hotel):
- The Westin Alexandria blends sophistication and elegance with the historic surroundings of Alexandria. Located in Old Town Alexandria, our hotel is an oasis of personal, instinctive comfort. ... more less
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- Also Known As:
- Westin Alexandria Hotel Alexandria
- Alexandria Westin