Booked the Westin for a one night stay through Priceline. On the day of our arrival, my husband and I decided visit Old Towne for a drink and to listen to some music. While out my husband fell in a restaurant there and broke his hip. He was then transported to the hospital emergency room. After spending most of the night in the ER I finally arrived back to the Westin around 4:30 a.m. I had called earlier from the hospital to see if I could book another night since my husband was scheduled to have surgery on Saturday. When I called they said they were near capacity and I should probably talk to the manager in the morning.
I got up at 7:30 and headed to the lobby, I spoke to one girl at the front desk and explained my situation; she said the best rate they could give me for Saturday night was $329. With everything I had on my plate, I could not afford that. I asked to speak to the manager and the best she could do was $299. I asked if they would consider $199 due to the situation and so I would not have to move to another hotel, but they would not budge. BTW my Priceline bid was accepted for $88/nt, so don't tell me they don't have room to budge on their rates. So I ended up checking out.
I had hoped that considering the unusual and tramatic situation I was in, I would have received a more sympathetic response. There are some things that are more important than money. I hope that extra $100 was worth a lost customer and this poor review.
- Official Description (provided by the hotel):
- The Westin Alexandria blends sophistication and elegance with the historic surroundings of Alexandria. Located in Old Town Alexandria, our hotel is an oasis of personal, instinctive comfort. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Starwood, Booking.com, Hotels.com, Groupon, Odigeo, Expedia, Priceline, Travelocity, Hotwire and Jetsetter so you can book your Westin Alexandria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Westin Alexandria Hotel Alexandria
- Alexandria Westin