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The Westin Alexandria
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Reviewed April 3, 2013

We stayed 2 nights at the Westin and were pleasantly surprised by the excellent front desk staff (esp. Vanessa). It was a breeze checking in and we were given a nice room with all the things we needed for our baby.

There was a problem with noise that night, some construction and we heard drills at 9pm, but once we called the desk, it stopped. We also had a problem with the faucet, but that was repaired quickly. The manager took care of this issue very well.

For a family this place is suitable and well-located for the metro to D.C. It is close to the Whole Foods and Starbucks and in a nice part of town- away from "downtown" Alexandria. It's more quiet.

But beware, the halls were noisy with kids running up and down and you can hear conversations. The doors are also ill devised and slam loudly. Too bad more care wasnt taken to correct this annoyance.

  • Stayed: March 2013, traveled with family
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Thank smithid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinAlexndria, General Manager at The Westin Alexandria, responded to this reviewResponded April 7, 2013

Dear smithid,
Thanks for staying with us. I was pleased to learn of your satisfaction witht our service, particularly with the front desk and Vanessa. It appears you did encounter some noise issues which were responded to appropriately and we will continue to look closer at our security staffing during high family occupancy weekends to enable a quieter experience for all. Hope to see you again soon!
Rich Casale
General Manager

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Reviewed April 2, 2013

We stayed here one night while visiting DC in late March. The hotel is about a 10-minute walk from a DC Metro station and King Street, the major commercial area with lots of quaint shops and restaurants. The staff was very welcoming and the check-in was prompt. The room decor was nice and contemporary, the bed was comfortable, the rain shower was relaxing. Everything was up to the standards of a Westin. The hotel also has a indoor pool and a nice gym, but we did not have time to try them out. We will stay here again if visit the area.

The only drawback is that they only offer valet parking and no free in-room wifi.

  • Stayed: March 2013, traveled with family
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Thank TerenceT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2013

We stayed here for 3 night with our 2 little girls and our dog. The hotel is very clean, however they do not have any of the items offered that made this hotel appealing to us. They had no roll away cribs or pack n plays, no bed rails for the roll away bed, no welcome gift for the kids, no doggie bed or bowls for our dog. We even had an issue where someone else's dog was barking, and they knocked on our door to say quiet your dog...it wasn't our dog...he had been asleep for at least an hour at that point (and he's not a barker anyway)...we'll definitely be trying a different hotel next trip...there are plenty of hotels in the area that will actually provide the services they advertise.

Room Tip: Rooms are very small if you are traveling with more then 1 or 2 people. Don't expect them to actually provide anything that is advertised other then your actual room.
  • Stayed: March 2013, traveled with family
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Thank KirstenNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinAlexndria, General Manager at The Westin Alexandria, responded to this reviewResponded March 31, 2013

Dear KristenNJ,
Thank you for staying with us this past weekend. I wanted to extend my sincere apologies for the inconveniences you experienced. We do in fact offer the items mentioned in your comments ( cribs, kids welcome pack, dog bowls and bed ) and it causes us to review how we are handling these requests going forward. I will say that this past weekend we had many more families ( with babies and dogs) staying with us than anticipated and we ran out of numerous items including the cribs and others you mentioned. That undoubtedly is the reason we were unable to accomodate you properly. Again my apologies. We will review our inventories on these items and anticipate better in the future for periods such as this. I do hope that we might have an opportunity to be of service to you and your family again and welcome you to reach out to me directly so I can look after your accomodations. I am anxious to show you that this experience was the exception and not the rule.
Rich Casale
General Manager

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Reviewed March 29, 2013

Recently, I have not encountered even a low quality hotel who still charges to use the internet! This hotel would have been 5/5 if they didn't charge for internet in the rooms. This is almost as bad as charging a high fee to use the TV... wait, no, this is MUCH WORSE. TV we can easily live without. I'm shocked that such an otherwise top-notch property can't provide an essential ammenity that even their worst/lowest-priced competitors provide. Since WiFi is free in the lobby, it's crowded (with both business people and kids) and noisy.

  • Stayed: March 2013, traveled on business
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1  Thank SteveV77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinAlexndria, General Manager at The Westin Alexandria, responded to this reviewResponded March 31, 2013

Dear SteveV,
Thanks for staying with us this past week. You are right in that we do generally charge for internet access. We are determined to provide the best in service when it comes to this, continuing to expand our bandwidth to meet today's guest needs while trying to keep costs as reasonable as possible. I believe most of the hotels that you refer to provide only the basic service and we go well beyond that. As well, we do offer some rate plans ( particularly on weekends and holidays ) that include free internet access which can be found on our web site. Glad ot hear all else seemed to meet your expectations.
Rich Casale
General Manager

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Reviewed March 29, 2013

My husband and I stayed at this hotel for one night after being a much more expensive hotel in Bethesda MD for the week. Wow, what a difference! This hotel is located near a metro station (with free parking) and the hotel offers shuttle service to various areas. We went to Oldtown Alexandria and had a wonderful walk to the water and great seafood. The room was awesome, all new fixtures and very spacious. Also, the staff was excellent and very attentive. We will definitely be staying here if we are in the area again!

  • Stayed: March 2013, traveled as a couple
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Thank stacyanngeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinAlexndria, General Manager at The Westin Alexandria, responded to this reviewResponded April 7, 2013

Dear Stacyanngeorge,
Thank you for staying with us and for sharing your comments. So glad tot know you were pleased with all and we look forward to welciming you back soon.
Rich Casale
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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