Last Saturday, I took my sister-in-law to Hee Been for her birthday because she loves buffet. We came at almost 1 pm and we took the last table available. We went for the meat barbecue since that is what Korean restaurants are famous for and the side dishes. I got some sushi and asked one of the chefs who was bringing out some more sushi what that sushi was and he seemed irritated and rudely said it was and pointed to the name of the sushi displayed in front. However, I was on the side because I was trying to get something at the back and couldn't reach it. I thought that was "uncalled" for. It sort of takes out your appetite when someone treats you this way. Like "can't you at least be friendly since I'm a paying client?" When we got to our table, we asked for tea. There were two of us and the server only brought one. Then we had to remind her about the other tea. Then we had to ask for one straw because only one tea had a straw. When we asked a question in English, the server said she couldn't speak English and didn't understand us. Then she said that the meat is cooked. We were so hungry by this time but when we took our first bite, it was TOUGH! It was also BURNED. Now we expected to finish the meat we took but I am very picky with burned food. I'm told it can cause cancer. My sister-in-law didn't want to eat it either. So we told the server that it was burned and she took it away. We didn't get anymore since we decided to just eat sushi and some soup. Since we didn't have the meat, we didn't eat the side dishes either ( awaste) but by this time it just ruined our appetite. And we left. The people in the other table said the same thing happened to them but they ate the meat anyway. We came all the way from Maryland to eat lousy food and I don't think we'd fondly think of Hee Been in a good way. Maybe it's just not our day. I think the manager should strengthen in the minds of their employees how important service is and repeat it before the restaurant opens. I don't expect perfect service. We're all humans that can make mistakes. But when the overall service sucks...that's another matter.
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