We picked Pita House among the many restaurants on King St. The menu hanging on the front of the building had a great selection and reasonable prices.
When we went into the restaurant (about 2 p.m. on a Saturday) there were guests at only one other table. We were seated right away and given a high chair for our 1 year old.
After that, the service was so so at best.
It took at least 10 minutes for our server to come over and take our drink order. That may not sound like that long, but the group who was sitting in the restaurant when we arrived (4 people) left soon after we got there, so we were the only customers for quite awhile. It was over 90 degrees and we were very thirsty and hot. The staff was sitting at a table back near the kitchen window just talking.
Our order was finally taken about 20 minutes after we arrived. It took another 20 minutes for the food to be ready. It sat on the shelf by the kitchen for at least another 10 minutes. Our server was busy talking to his co-workers and then waiting on another table (there were customers at 2 tables by the time we left).
The other staff was simply standing around by the kitchen window, even though our food was ready and our server was taking an order. It's pretty common that if a server is busy and someone else is not, you deliver their customers' food. Our server's co-worker did finally deliver it after I looked at him a few times because our 1 year old was getting restless.
I created my own platter with spinach pie, sambousick cheese, labneh and chicken. The chicken had a strong citrus flavor (maybe lemon?) and was good, but dry. The sambousick cheese was deep fried wonderfully and was the best part of the meal. The remaining items were nothing special.
My husband had a higher opinion of the food than I did. He ordered the kafta. The salad was average but he enjoyed the meat, as did our daughter. However, it also seemed a bit overcooked and was a little dry.
The homemade lemonade was very good.
Overall, the food was average. Nothing too special about it really. Prices were reasonable. Although the servers were friendly, the level of customer service was below average. Our water glasses were refilled only once, staff was standing around simply talking to one another and it took awhile to take and deliver our order.
We are unlikely to go back. There are too many other restaurants on King St. to try to settle on one that's average to below average.
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