I have been to this Nando's location 3 times now.
The seating experience is different, but it is certainly no reason for complaint.
The food, portion size and prices are great.
I have tried all the sides and most of the sandwiches. I can't complain about any of it- all good. I will rave about their appetizer garlic bread. It is deelish.
I am not big on hot sauce, so I can not comment on the thotness factor - I know, I know that is what they are known for. I have tried the Lemon & Herb and Mango & Lime and they were both tasty.
The customer service at Nando's is outstanding. There are very few businesses that really care about making their customer experience worthwhile - Nando's really cares about making their eaters happy.
I will keep going back to Nando's because the food is good, but even more so because the customer service makes me so happy!