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“Probably wouldn't stay here again”

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Hilton Alexandria Old Town
Ranked #7 of 54 Hotels in Alexandria
Certificate of Excellence
Reviewed March 2, 2014

This place was ok except for two significant issues: the internet connection in the room and meeting rooms was very bad; and the front desk refused to give me an extended checkout time even though I'm a member of the Hilton Honors program. I probably would not stay here again.

  • Stayed: March 2014, traveled on business
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1  Thank HoustonDavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie B, General Manager at Hilton Alexandria Old Town, responded to this reviewResponded March 4, 2014

Thank you for taking the time to write a review about your experience at our hotel.

We were very sorry to learn that your stay was not more pleasant. Please accept our apologies for the connectivity issues that you experienced, as well as for our inability to honor your request for a late check out. Although we do try to be flexible, some days' arrival schedules simply do not permit late departures. Again, our apologies.

Than you for the opportunity to respond to your concerns. We hope to have a chance to better demonstrate the abilities of or staff and facility.

Most Hospitably Yours,

Charlie Banta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,080 - 1,086 of 1,542 reviews

Reviewed February 26, 2014

Great Staff, great hotel, great location, weather you are on vaction or business. You can beat the location to catach the train or walk on King street and pick from just about any type or style of food.

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Jack W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie B, General Manager at Hilton Alexandria Old Town, responded to this reviewResponded March 4, 2014

Thank you for taking the time to write a review about your experience at our hotel.

We were very pleased to learn that you had a pleasant stay. Thank you for the Excellent rating, and for the kind words about our staff.

We look forward to serving you again in the future,

Most Hospitably Yours,

Charlie Banta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2014

This hotel is VERY convenient to Metro, VRE, & Amtrak, sitting diagonally across the street. Upon arrival, I was greeted with a smile, offered complimentary water for my HHonors Gold status, and directed to the elevators. My room was more than adequate for my needs. Not much of a view as the building structure is closed in, but I wasn't there for the view. Check-out was just as proficient as check-in. Excellent room rate for a Sunday night.

Room Tip: If view means anything to you, ask for one facing out towards the street instead of the back.
See more room tips
  • Stayed: February 2014, traveled solo
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Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2014

I had a number of meetings in Alexandria as well as DC, and, as a Diamond Hilton member, this seemed a natural choice, given its location, and the fact that it seemed a full service Hilton. It was a sad disappointment, however.

For a spacious property in a desirable downtown location, I was astonished that it lacked an executive lounge. More than that, I had to argue to get just about any of the benefits that as a top tier member I should be able to take for granted. No robe in my room or water. On asking I was curtly told that they didn't do robes, despite the homepage stating the opposite. When I mentioned this again the next morning I was told that, in fact, they DID do robes, but only if requested. When I pointed out that I had requested, I got a shrug of shoulders.

The breakfast was good - a highlight - but the other food service was disappointing. The staff seemed unmotivated, and the general feel was that this barely counts as a full service Hilton any more. If it was sold, to be, say, a Holiday Inn Express, one could easily believe it.

Stayed: February 2014, traveled on business
1  Thank DominicB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2014

Traveled to DC for a meeting. Over a foot of snow was expected on the last day of meeting, but hotel did a great job of checking us out and helping us get meeting attendees out to the airports. Good experience. Not my first time here and evrytime I come, I enjoy my stay with a few exceptions. Love the King Street area. Plenty to do even if it snows and they don't shut down the city. :-)

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Miss_CC_from_Boston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie B, General Manager at Hilton Alexandria Old Town, responded to this reviewResponded March 4, 2014

Thank you for taking the time to write a review about your experience at our hotel.

We were very pleased to learn that you had a pleasant stay. Thank you for the Excellent rating!.

We look forward to serving you again in the future,

Most Hospitably Yours,

Charlie Banta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2014

The Hilton was a great place to catch the Metro, Buses, Trolley and Amtrack for all of our transportation needs. It was close to restaurants and easy acces to sights of the cities. The accomodations were adequate.

  • Stayed: June 2013, traveled as a couple
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1  Thank Brazinkj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie B, General Manager at Hilton Alexandria Old Town, responded to this reviewResponded March 4, 2014

Thank you for taking the time to write a review about your experience at our hotel.

We were very pleased to learn that you had a pleasant stay, and that our location was perfect for you. Thank you for the Excellent rating!.

We look forward to serving you again in the future,

Most Hospitably Yours,

Charlie Banta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2014

I enjoyed my stay at the Hilton in Old Town Alexandria. The room was clean and comfortable. The staff was friendly and helpful. The location was fantastic, with so many boutiques, restaurants and small shops close by. Transportation was easy to access in any form. Overall a grand experience.

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Rachel E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie B, General Manager at Hilton Alexandria Old Town, responded to this reviewResponded March 4, 2014

Thank you for taking the time to write a review about your experience at our hotel.

We were very pleased to learn that you had a pleasant stay. Thank you for the Excellent rating, and for the kind words about our staff.

We look forward to serving you again in the future,

Most Hospitably Yours,

Charlie Banta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Alexandria Old Town

Address: 1767 King St, Alexandria, VA 22314-2720
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Alexandria
#5 Romantic Hotel in Alexandria
#12 Business Hotel in Alexandria
#14 Family Hotel in Alexandria
Price Range: $122 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Alexandria Old Town 4*
Number of rooms: 252
Official Description (provided by the hotel):
Convenient to Washington DC, the Hilton Alexandria Old Town is located on historic King Street in charming Old Town Alexandria, VA. Grab a cup of coffee at Starbucks, located in the lobby, before heading to the adjacent King Street Metro station to visit downtown Washington DC, Georgetown and Alexandria attractions. Take advantage of the onsite business center and Wi-Fi or squeeze in a workout at our fitness center. Enjoy a delicious meal at our KingStreet Tavern. ... more   less 
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Also Known As:
Hilton Alexandria Old Town Hotel Alexandria
Hilton Hotel Alexandria
Alexandria Hilton

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