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“Facility Utilization Coordinator”

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Hilton Alexandria Old Town
Ranked #6 of 54 Hotels in Alexandria
Certificate of Excellence
Waco, United States
1 review
“Facility Utilization Coordinator”
Reviewed October 8, 2013

I loved that atmosphere of the hotel and the concierge was extremely friendly and very helpful. I liked that only patrons could go past the 3rd floor with their room key. That definitely helped keep the hotel pleasant and quiet.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Brenda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,394 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (202)
Date | Rating
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English first
USA, Virginia
Level 5 Contributor
65 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 7, 2013 via mobile

Room was ok, but for dinner go out as their Cigar's restaurant needs much improvement.
Overnight parking is $34
Breakfast buffet was ok and cost $17.
It was no room service menu in the room. I guess no room sefvjce

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NataliaUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Clarita, United States
1 review
Reviewed October 5, 2013

This hotel was in the perfect location for our trip to Washington DC. The metro stop was right outside the door! The customer service we received was amazing. The reception staff made check in so easy, and couldn't do enough to keep us happy. Also, the concierge team was great..they take their job seriously and were true professionals. We loved the free trolly up and down King Street! If you are planning a trip to DC, you can not go wrong with Hilton Old TownAlexandria!!!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie B, General Manager at Hilton Alexandria Old Town, responded to this review, January 13, 2014
Thank you for taking the time to write a review about your experience at our hotel. We were very happy to hear that you had a pleasant stay with us - Thank you for the Excellent rating!

We look forward to being of service to you again soon.

Sincerely,

Charlie Banta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 3, 2013

Arrived early and was greeted by a friendly manner by the bellman. Room was ready. We had a helpful house keeper by the name of Shortly. She brought me a special birthday treat and went above and beyond her duties.

Room Tip: Ice machines near elevator.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lynda514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie B, General Manager at Hilton Alexandria Old Town, responded to this review, January 13, 2014
Thank you for taking the time to write a review about your experience at our hotel. We were very happy to hear that you had a pleasant stay with us - Thank you for the Excellent rating!

We look forward to being of service to you again soon.

Sincerely,

Charlie Banta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sioux City, Iowa
Level 4 Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 2, 2013

The location was perfect for a 4 day business meeting in Alexandria. Our room was generally clean. An issue was the cost for Wi Fi which is not included in the price. It was sketchy in the lobby where it was free. The small bar and Starbucks and restaurant were convenient if time is an issue. Quick Metro access to DC was nice, Old Town location was a plus. Overall, the hotel was acceptable, however, I would not stay there again because of the Wi FI.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kilichick1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 5 Contributor
58 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed October 1, 2013 via mobile

Room smelled moldy and simply was not kept up. Light switch plates were cracked, tub was worn, carpets were not clean and hair dryer had someone's hair stuck to it. If the hotel will not change out an old cracked light switch cover or if the cleaning staff does not check the small things like the hair dryer it slowly ruins decent hotels. I would not recommend this place unless you are not picky and want to be walking distance to the metro, shops and decent places to eat. It's very old and not kept up.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank UESNYC646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie B, General Manager at Hilton Alexandria Old Town, responded to this review, October 3, 2013
Thank you for taking the time to write a review about your visit to our hotel. I was sorry to hear that your stay was not more enjoyable. Please accept our apologies for the room conditions that you described. I have shared your comments with our team so that improvements may be made.

Your experience was not a typical one, and we hope to have the opportunity to better demonstrate the abilities of our staff and facility.

Sincerely,

Charlie Banta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, OR
Level 6 Contributor
114 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed September 24, 2013

I was very pleased with the location of this hotel, only fifty yards from the Washington DC area Metro station, and on the route of the free Old Town trolley service to Old Town Alexandria. While the location for anyone traveling to the DC area was perfect, it fell far short of expectations regarding cleanliness and attention to detail.

Housekeeping fell well below standards. The cleaning done each day was sub par. On our first night, there was a piece of someones toiletry left on the floor under the bathroom counter that housekeeping missed. There was hair in more than one location including the tub, and after the second night I called housekeeping to ask that they please do a more thorough job, especially in the bathroom where it was obvious that whomever was responsible did a cursory job and did not pay attention to detail. The doorway off the main lobby was filthy with handprints for the entire four days we stayed there. A little Windex goes a long way!

More seriously, on our first night we quickly checked into our room, washed our face and brushed our teeth before going out for dinner. When we returned that evening we were going to take a shower. When we turned on the shower the tub filled with murky brown water clearly filled with sediment. When I called the front desk and asked if someone had been working on the plumbing, I was told that yes they were and quests were notified of the work, but because we had checked in after 6pm we were not told. (I wasn't told why) No one came to check the water, no suggestions were made other than to run the water until it became clear. I would have at least expected a couple of bottles of water to be offered, but that did not happen either. I asked to talk to the manager who called the following day and offered free breakfast for the remainder of the stay plus parking for the final night when we had a vehicle. But, the thought of having brushed our teeth in filthy water on arrival is a difficult image and experience to get beyond. There is no excuse for not protecting guests from contaminated water. There is no excuse for not flushing out all rooms which might have been exposed. They obviously do not have the proper checks and policies in place to prevent this from occurring, and I would hope that they do so before someone gets ill.

It is a great property location, but it could be a premier location by teaching their staff about attention to detail? For me, when I see dirty windows in the lobby and hair in the bathroom, I have a right to wonder what is going on in the kitchen and elsewhere. Too many hotels to take the chance of staying there again.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 1oldmanriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie B, General Manager at Hilton Alexandria Old Town, responded to this review, September 25, 2013
Thank You for taking the time to write a review about your stay at our hotel. I was sorry to hear that your stay was not more enjoyable. Please accept our sincere apologies for the housekeeping issues that you experienced.

Your experience was not a typical one, and we hope to have the opportunity to better demonstrate the abilities of our staff and facilities.

Sincerely,

Charlie Banta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Alexandria Old Town

Property: Hilton Alexandria Old Town
Address: 1767 King St, Alexandria, VA 22314-2720
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Alexandria
#5 Romantic Hotel in Alexandria
#12 Business Hotel in Alexandria
#15 Family Hotel in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Alexandria Old Town 4*
Number of rooms: 252
Official Description (provided by the hotel):
Convenient to Washington DC, the Hilton Alexandria Old Town is located on historic King Street in charming Old Town Alexandria, VA. Grab a cup of coffee at Starbucks, located in the lobby, before heading to the adjacent King Street Metro station to visit downtown Washington DC, Georgetown and Alexandria attractions. Take advantage of the onsite business center and Wi-Fi or squeeze in a workout at our fitness center. Enjoy a delicious meal at our KingStreet Tavern. ... more   less 
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Also Known As:
Hilton Alexandria Old Town Hotel Alexandria
Hilton Hotel Alexandria
Alexandria Hilton

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