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“Missed Opportunity” 2 of 5 bubbles
Review of Hilton Alexandria Old Town

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Hilton Alexandria Old Town
Ranked #7 of 54 Hotels in Alexandria
Certificate of Excellence
Portland, OR
Level Contributor
60 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Missed Opportunity”
2 of 5 bubbles Reviewed September 24, 2013

I was very pleased with the location of this hotel, only fifty yards from the Washington DC area Metro station, and on the route of the free Old Town trolley service to Old Town Alexandria. While the location for anyone traveling to the DC area was perfect, it fell far short of expectations regarding cleanliness and attention to detail.

Housekeeping fell well below standards. The cleaning done each day was sub par. On our first night, there was a piece of someones toiletry left on the floor under the bathroom counter that housekeeping missed. There was hair in more than one location including the tub, and after the second night I called housekeeping to ask that they please do a more thorough job, especially in the bathroom where it was obvious that whomever was responsible did a cursory job and did not pay attention to detail. The doorway off the main lobby was filthy with handprints for the entire four days we stayed there. A little Windex goes a long way!

More seriously, on our first night we quickly checked into our room, washed our face and brushed our teeth before going out for dinner. When we returned that evening we were going to take a shower. When we turned on the shower the tub filled with murky brown water clearly filled with sediment. When I called the front desk and asked if someone had been working on the plumbing, I was told that yes they were and quests were notified of the work, but because we had checked in after 6pm we were not told. (I wasn't told why) No one came to check the water, no suggestions were made other than to run the water until it became clear. I would have at least expected a couple of bottles of water to be offered, but that did not happen either. I asked to talk to the manager who called the following day and offered free breakfast for the remainder of the stay plus parking for the final night when we had a vehicle. But, the thought of having brushed our teeth in filthy water on arrival is a difficult image and experience to get beyond. There is no excuse for not protecting guests from contaminated water. There is no excuse for not flushing out all rooms which might have been exposed. They obviously do not have the proper checks and policies in place to prevent this from occurring, and I would hope that they do so before someone gets ill.

It is a great property location, but it could be a premier location by teaching their staff about attention to detail? For me, when I see dirty windows in the lobby and hair in the bathroom, I have a right to wonder what is going on in the kitchen and elsewhere. Too many hotels to take the chance of staying there again.

  • Stayed September 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank 1oldmanriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie B, General Manager at Hilton Alexandria Old Town, responded to this review, September 25, 2013
Thank You for taking the time to write a review about your stay at our hotel. I was sorry to hear that your stay was not more enjoyable. Please accept our sincere apologies for the housekeeping issues that you experienced.

Your experience was not a typical one, and we hope to have the opportunity to better demonstrate the abilities of our staff and facilities.

Sincerely,

Charlie Banta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,215 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (188)
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English first
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed September 23, 2013 via mobile

Stayed one night. Very conveniently located by metro station, which is a short trip from Ragan Airport (don't waste your money on a cab). Asked for a quiet room which faced King's street - away from the rail tracks, and it was quiet. Great comfortable bed with nicely appointed rooms. No breakfast included. One miler to waterfront but a nice walk, although there is a free tram.

Stayed September 2013, traveled on business
Helpful?
Thank MJF01234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed September 21, 2013

I have stayed at this hotel several times, for business and pleasure. A good solid Hilton. Nothing overly fancy, though. Right next to the King Street Metro station which is a plus. Near some restaurants, though over a mile to the river and the abundance of shopping there. But you can hop the trolley in that direction fairly easily, or the walk is certainly doable. Good breakfast included if you are a Hilton Gold member.

Pricing advice: The prices on a room changes rapidly. I have booked at a $249 rate only to check before my stay and the rate be $149. (I canceled and re-booked.) Keep an eye on the price when booking!

  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank pastorsdemons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beech Island, SC, United States
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 20, 2013

This hotel is downtown Alexandria convenient to all transportation as well as eateries. Staff is very pleasant and the rooms from the hallways into the rooms themselves are extemely well maintained. An inexpensive cab ride from the airport as well. I ordered Breakfast in my room and the quality and value were beyond my expectations.

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Karen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakville
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed September 19, 2013

My wife and I stayed 3 nights at this hotel. We were warned about the proximity of the Metro station and when checking in, asked for a room away from the station. We were told that all the rooms were sound proofed. We stayed in Room 538, which overlooked a very busy King St and Diagonal St. intersection, with the Metro station about 300 yards away. I am a light sleeper, but was pleasantly surprised how quiet the room was...not completely sound proofed but fairly quiet. I only heard the traffic a couple of times and some emergency vehicle sirens.
True enough, the Hilton should provide free WiFi like most hotels/motels do. We were there on a promotion and got a deal on the parking which would have cost us $34 normally. The garage is well lit and fairly easy to move around in.
Enjoyed oiur stay and got to use the Metro to go to D.C.

Room Tip: Room 538...2 double beds..over the main door of the hotel...overlooks a busy street, but was, surpri...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alexander C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed September 18, 2013

Hotel is conveniently located across the street from the Metro on King St. Room was large, clean, quiet and bed was very comfortable. Bathroom needed a serious update. Old chipped off-white tile, dated wallpaper, etc. A previous reviewer talked about the confusing mess of a parking garage and was right! Shared by the Wyndham and an office building, it's a nightmare to navigate! And he only paid $28/day? We paid $34! No free internet in the rooms. Supposed to be free in the lobby but unable to log in. Small Starbucks in lobby since no free breakfast. The staff is very friendly and nice. Bottom line--there's a Hampton Inn one-half block down the street for the same price. Free internet, free breakfast and the trolley stops right in front. Guess where I'll be next time!

  • Stayed September 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kathi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SC
1 review
5 of 5 bubbles Reviewed September 13, 2013

Super friendly staff! Rooms are very good quality for the price. Comfortable beds! The Fitness Center was nice. Hotel was very clean. The location/hotel was very quiet at night and safe. Convenient location for DC trips. Metro is only steps away from the hotel! Old Town Alexandria is a great neighborhood with lots to do! I will definitely stay here again in the future!!

  • Stayed September 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank beatlesrock3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Alexandria Old Town

Property: Hilton Alexandria Old Town
Address: 1767 King St, Alexandria, VA 22314-2720
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Alexandria
#5 Romantic Hotel in Alexandria
#12 Business Hotel in Alexandria
#15 Family Hotel in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Alexandria Old Town 4*
Number of rooms: 252
Official Description (provided by the hotel):
Convenient to Washington DC, the Hilton Alexandria Old Town is located on historic King Street in charming Old Town Alexandria, VA. Grab a cup of coffee at Starbucks, located in the lobby, before heading to the adjacent King Street Metro station to visit downtown Washington DC, Georgetown and Alexandria attractions. Take advantage of the onsite business center and Wi-Fi or squeeze in a workout at our fitness center. Enjoy a delicious meal at our KingStreet Tavern. ... more   less 
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Also Known As:
Hilton Alexandria Old Town Hotel Alexandria
Hilton Hotel Alexandria
Alexandria Hilton

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