I was very pleased with the location of this hotel, only fifty yards from the Washington DC area Metro station, and on the route of the free Old Town trolley service to Old Town Alexandria. While the location for anyone traveling to the DC area was perfect, it fell far short of expectations regarding cleanliness and attention to detail.
Housekeeping fell well below standards. The cleaning done each day was sub par. On our first night, there was a piece of someones toiletry left on the floor under the bathroom counter that housekeeping missed. There was hair in more than one location including the tub, and after the second night I called housekeeping to ask that they please do a more thorough job, especially in the bathroom where it was obvious that whomever was responsible did a cursory job and did not pay attention to detail. The doorway off the main lobby was filthy with handprints for the entire four days we stayed there. A little Windex goes a long way!
More seriously, on our first night we quickly checked into our room, washed our face and brushed our teeth before going out for dinner. When we returned that evening we were going to take a shower. When we turned on the shower the tub filled with murky brown water clearly filled with sediment. When I called the front desk and asked if someone had been working on the plumbing, I was told that yes they were and quests were notified of the work, but because we had checked in after 6pm we were not told. (I wasn't told why) No one came to check the water, no suggestions were made other than to run the water until it became clear. I would have at least expected a couple of bottles of water to be offered, but that did not happen either. I asked to talk to the manager who called the following day and offered free breakfast for the remainder of the stay plus parking for the final night when we had a vehicle. But, the thought of having brushed our teeth in filthy water on arrival is a difficult image and experience to get beyond. There is no excuse for not protecting guests from contaminated water. There is no excuse for not flushing out all rooms which might have been exposed. They obviously do not have the proper checks and policies in place to prevent this from occurring, and I would hope that they do so before someone gets ill.
It is a great property location, but it could be a premier location by teaching their staff about attention to detail? For me, when I see dirty windows in the lobby and hair in the bathroom, I have a right to wonder what is going on in the kitchen and elsewhere. Too many hotels to take the chance of staying there again.
- Official Description (provided by the hotel):
- Convenient to Washington DC, the Hilton Alexandria Old Town is located on historic King Street in charming Old Town Alexandria, VA. Grab a cup of coffee at Starbucks, located in the lobby, before heading to the adjacent King Street Metro station to visit downtown Washington DC, Georgetown and Alexandria attractions. Take advantage of the onsite business center and Wi-Fi or squeeze in a workout at our fitness center. Enjoy a delicious meal at our KingStreet Tavern. ... more less
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- Also Known As:
- Hilton Alexandria Old Town Hotel Alexandria
- Hilton Hotel Alexandria
- Alexandria Hilton