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“Very nice hotel for a weekend stay...” 5 of 5 stars
Review of Hilton Alexandria Old Town

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Hilton Alexandria Old Town
Ranked #7 of 53 Hotels in Alexandria
Certificate of Excellence
Alexandria, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Very nice hotel for a weekend stay...”
5 of 5 stars Reviewed May 17, 2013

This is a "business" hotel so the weekend was nice and quiet with an amazingly low rate on the room. Very nice hotel, rooms are spacious and very nicely appointed. Perfect location across from King Street metro.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Kimberly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,149 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (183)
Date | Rating
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  • English first
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English first
Philadelphia, Pennsylvania
Level Contributor
172 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed May 11, 2013

My room was very dusty and the extra blanket was dirty. Also there were only two towels. They also had pool signs all over the hotel but the pool was filled in and made into rooms and they didn't bother to take the signs down . My kids were so disappointed. On the bright side the rooms were large and quiet and the location is very good.

  • Stayed May 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank aweiss00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie B, General Manager at Hilton Alexandria Old Town, responded to this review, May 13, 2013
Thank you for taking the time to write a review about your experience at our hotel. I was very sorry to hear that your stay was not a more pleasant one. Please accept our sincere apologies for the cleanliness issues that you experienced as well as for the inconvenience related to the permanent closure of our pool. A new signage package is being developed and should be installed shortlly. Again, our apologies.

Thanks again for the opportunity to respond to your concerns - your experience was not a typical one, and we hope to have the opportunity to better demonstrate the abilities of our staff and facilities.

Sincerely,

Charlie Banta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 of 5 stars Reviewed May 10, 2013

Friendly helpful staff. The wifi is $14.95 for 24 hrs, if you can stay connected!! Kept cutting me off in my room so no good for Skype or 'stay-connected' Internet. Wasn't just a problem in my room. I did mention it and the staff were good enough to refund the charge. The hotel brochure and website states there is a pool, but this isn't the case. I was told it had been shut. The gym is average, with a few machines needing to be repaired. Parking is $32.99 per night.
Overall the hotel is ok, but it may be trying to live up to the higher end Hilton hotels but not quiet reaching it.

Room Tip: Ask for one not overlooking the metro and main train lines!
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  • Stayed May 2013, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank sam_and_jp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie B, General Manager at Hilton Alexandria Old Town, responded to this review, May 13, 2013
Thank you for taking the time to write a review about your experience at our hotel. I was very sorry that your stay was not a more pleasant one. Please accept our sincere apologies for the issues that you experienced related to the permanent closure of our pool. Our website was updated, but obviously not prior to your trip planning. Again, our apologies.

Thanks again for the opportunity to respond to your concerns - your experience was not a typical one, and we hope to have the opportunity to better demonstrate the abilities of our staff and facilities.

Sincerely,

Charlie Banta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia, United States
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 7, 2013

Booked a king bed room on Priceline for my wedding night. Front desk manager placed me in a room that had double beds and didn't tell me about it. Deceptively transferred me to another Hilton Property in Alexandria that charged me another 109.00 for the king bed room I had already paid for. I utlimately lost about 3 hours of precious time with my new bride due to their incompetence. I was treated so poorly by management at both properties that I will never stay at a Hilton property again.

Room Tip: pick another hotel chain
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  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Service
Helpful?
3 Thank Randy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie B, General Manager at Hilton Alexandria Old Town, responded to this review, May 8, 2013
Thank you for taking the time to write a review about your experience at our hotel. I was very sorryto hear that your stay was not a more pleasant one. Please accept our sincere apologies for the issues that you experienced upon arrival at our property. I have shared your comments with our team so that improvements may be made.

Thanks again for the opportunity to respond to your concerns - your experience was not a typical one, and we hope to have the opportunity to better demonstrate the abilities of our staff and facilities.

Sincerely,

Charlie Banta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia
Level Contributor
108 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed May 7, 2013

I stayed there in April for Fleetwood Mac's concert. I always stay in Alexandria because it's close to AMTRAK and METRO. The hotels are not as expensive as in DC. The Hilton is a nice property. The employees are very helpful and friendly. My train came in early and they let me check in around 11:15 am. It was great after having to get up at 5 am to get my train. I got to rest up before the show and have a nice meal. I stay at this Hilton a lot when I'm in the area.

Room Tip: Get a room away from the trains/subway, it can be a little noisy.
See more room tips
  • Stayed April 2013, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank KCS1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie B, General Manager at Hilton Alexandria Old Town, responded to this review, May 8, 2013
Thank you for taking the time to write a review about your experience at our hotel. We were glad to hear that you had a pleasant stay - thank you for the Excellent rating!

We hope to be of service to you again soon.

Sincerely,

Charlie Banta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
alexandria
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 5, 2013

The location is fabulous. The property was clean. However the only issues are self parking at 32$ overpriced. Also gym looked like it was just put in some random room. If your looking for a pool it doesnt have one. The staff is very friendly :) Walls are kinda thin I could hear everything going on in the room next door.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mahsa s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie B, General Manager at Hilton Alexandria Old Town, responded to this review, May 7, 2013
Thank you for taking the time to write a review about your experience at our hotel. We were glad to hear that you had a pleasant stay.

Thank you for the kind words about our staff and facility.

We hope to be of service to you again soon.

Sincerely,

Charlie Banta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, MD, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 3, 2013

This Hilton property is convenient to the DC metro, and it is near many nice shops and restaurants in Alexandria (approx 1 mile walk to waterfront). However, it does not accept AMEX Hilton gift cards. The staff is courteous and professional, but it was not able to accept what should have been a valid form of payment. Overnight parking seemed pricey ($32.95), but I did not compare to other hotels in the area. The manager comped my parking in light of the gift card issue.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Kevin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Alexandria Old Town

Property: Hilton Alexandria Old Town
Address: 1767 King St, Alexandria, VA 22314-2720
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Alexandria
#5 Romantic Hotel in Alexandria
#12 Business Hotel in Alexandria
#15 Family Hotel in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Alexandria Old Town 4*
Number of rooms: 252
Official Description (provided by the hotel):
Convenient to Washington DC, the Hilton Alexandria Old Town is located on historic King Street in charming Old Town Alexandria, VA. Grab a cup of coffee at Starbucks, located in the lobby, before heading to the adjacent King Street Metro station to visit downtown Washington DC, Georgetown and Alexandria attractions. Take advantage of the onsite business center and Wi-Fi or squeeze in a workout at our fitness center. Enjoy a delicious meal at our KingStreet Tavern. ... more   less 
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Also Known As:
Hilton Alexandria Old Town Hotel Alexandria
Hilton Hotel Alexandria
Alexandria Hilton

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