I am reviewing this hotel, even though I did not actually stay here on this trip. Let me explain.
My husband and I went to Alexandria for a short getaway trip, just overnight Friday to Saturday. We actually booked another hotel for Friday night. We arrived in Alexandria Friday afternoon and checked into the other hotel then went to the National Harbor to walk around and have lunch. We went back to the hotel to chill for a while change clothes, etc. We decided to venture into Old Town for some drinks and to listen to some music.
Long story short; shortly after arriving to the bar/restaurant my husband got up to go to the restroom. On the way back he slipped and fell HARD resulting in an ambulance ride to the hospital and a hip fracture, which would require surgery. Arrived back to the "other" hotel around 4:30 a.m. I had called them to see if I could extend my stay since I was going to have to stay in Alexandria for 1-2 more nights....they were unable to accommodate me for a rate I felt I could afford. They wanted $329 for the extra nights and were only willing to come down to $299. Considering everything I had on my plate, I could not afford these rates. They were unwilling to bend on the rate even after I explained my situation.
Enter the Embassy Suites; Saturday while my husband was in surgery I decided I better find accommodations for the next couple nights. I called the reservation line and booked two nights at $149/nt. However, when my husband got out of surgery and was taken to his room, the room he had was more like a suite and the nurse there said the I was welcome to stay in the hospital room with him (they had two pullout sofa beds). So I thought I would try to cancel the reservation at the Embassy Suites even though it was already past the check in time for that days resi.
I called and explained my situation to the girl and that I would like to cancel my resi if I could. Anyway she checked with her supervisor and not only cancelled the resi for me but also waived the cancellation fee due to the nature of the situation! I can't tell you how pleased I was with the customer service I received from a hotel I hadn't even stayed at! Thank you Embassy Suites for caring!!
Several years ago we stayed at the Embassy Suites on our first trip to Alexandria, so I can attest to the fact that the ES is also a very nice hotel to stay in.
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- Also Known As:
- Embassy Suites Alexandria-Old Town Hotel Alexandria
- Alexandria Embassy Suites