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“Great location!” 4 of 5 stars
Review of Embassy Suites by Hilton Alexandria-Old Town

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Embassy Suites by Hilton Alexandria-Old Town
Ranked #9 of 53 Hotels in Alexandria
Certificate of Excellence
Orlando, Florida
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great location!”
4 of 5 stars Reviewed January 25, 2013

We stayed here Inaugural weekend, and it was very convenient and accessible to everything! The metro is right outside. Ronald Reagan airport is 2 metro stops away. The metro can take to DC with in 20-30 minutes. Old Town is close with fantastic dining and great seafood. The Pentagon Shopping Mall is 2-3 metro stops way. Trolley is right outside the hotel. The only few downfalls was the bathroom was very small with the sink clogged up. At evening reception, they only had one bartender with a lobby full of guests. I would definitely stay there again because of the location.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Sara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites by Hilton Alexandria-Old Town, responded to this review, February 1, 2013
Thank you for your review. I am pleased that you plan on staying with us, despite the inconveniences you encountered. I hope that during your next visit (should any issues occur) that we may be able to take care of these immediately, so that you may totally enjoy your stay at our Embassy Suites. Best Regards…Maryanne Russell General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,583 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (285)
Date | Rating
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English first
Level Contributor
2 reviews
5 of 5 stars Reviewed January 25, 2013

Impeccable service, delicious food, fantastic location. Directly across street from the Metro, free shuttle for up to 2 miles and beautiful town with fabulous shops. Will be staying here again this summer!

Room Tip: Great location!
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Beverlye D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites by Hilton Alexandria-Old Town, responded to this review, February 1, 2013
Thank you staying with us and taking the time to write this review, I will be looking forward to your next visit. Best Regards…MaryAnne Russell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed January 24, 2013

I was just there last weekend and had multiple minor problems. The door or cover under the sink fell on my daughter's toe. But because the main desk was so busy it took them awhile to pick up. My friend never got the desk to pick up and she had a running toilet the whole visit. They did come to "fix it " but it never got resolved so she had to go to the desk to request repairs daily. Breakfast would have been good but they had one person on the grill for the whole hotel trying to get breakfast. Good was the reception to end each day with a glass of wine and popcorn. The bed was comfortable and the temperature also was good. But the best was the location to the metro, which was across the street. Also they needed more than two people at the desk so the lines weren't as long or they picked up the phone.

  • Stayed January 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Travelingaddicted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites by Hilton Alexandria-Old Town, responded to this review, February 1, 2013
Thank you for taking the time to write this review. These “minor” problems you mention are by no means minor to me, As a manager I want to ensure that at the very least, your room is not only clean, but all is in good condition. Our renovation plans for 2013 include new case goods by end of year, but the issues in your room should have been caught before you arrived, and appropriate repairs done accordingly. I will confer with the Front Office Manager about the lack of phone response from the desk, knowing full well the frustration that can be felt hearing the endless ring. Please visit us again soon and reach out to me when you do. Best Regards…MaryAnne Russell General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed January 23, 2013

Lovely Hotel. Went for Inaugural Weekend. Very festive.

Very Busy. Professional staff. Alberto and everyone at the Front Desk will help you out as best they can.

Metro. Right. There. Blue and Yellow lines. Old Town that way. Free trolley. Free hotel shuttle to Old Town too. History is everywhere.

Big, hot breakfast, cooked your way, with cheery cooks. Go early. Would those hard-working ladies enjoy cooking a higher quality of eggs, sausage and bacon for their guests? I'd say yes.

I don't drink anymore, dang it, but folks had good fun watching Ravens-Patriots playoff game at hotel bar. I like the atrium thing. A bit loud, at times, but friendly. Free wi-fi in lobby. My teen enjoyed that, the small heated indoor pool and the pepperoni pizza at the hotel restaurant. There's a 5 Guys down the street. Theismann's restaurant next door is a classic sports bar with super service. This hotel also has a hidden gift shop that's a nice surprise.

Try and get an upper floor room with view of trains, Capitol Dome and not one, but two George Washington Monuments in the distance.

All in all, Embassy Suites, Alexandria is an excellent value, in a great location, that works for families and anyone who can work the Metro, a great transportation system on its good days.

Room Tip: Like Greek food? You must eat at Taverna Creketou, a half mile or so, down King Street. Best Greek f...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sid L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites by Hilton Alexandria-Old Town, responded to this review, February 1, 2013
Thank you for taking the time to review our property. I am pleased that you and your family enjoyed staying here and we look forward to welcoming you again! Best Regards…MaryAnne Russell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chantilly, Virginia
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed January 23, 2013

We visited the hotel over our Christmas holiday break. We live only 45 minutes away so were looking for a nice hotel with a pool and some nearby sight seeing. This hotel is Beautiful!! Manager reception and breakfast were great. Remember this place is feeding/serving people en masse and it went smoothly.
A few downfalls:
- This is one of the few hotels in the area with a pool (remember you are in a very old, very urban city - DC) so this pool was quite crowded. Also, there was a major shortage of towels - so basically you were held captive in the pool until someone brought towels - several calls to the desk by the lifeguard yielded nothing.
- Front desk staff really does not care about you. They have very little interested in chatting or solving any problems or answering any questions.
- This hotel has to be THE driest place I have ever been! 2am I was ready to call down to ask for a humidifier. We ran the shower, filled the tub, everything! Consider bringing a personal humidifier.

Great things:
- Free shuttle to waterfront. This was great for us, we shuttled down, ate and walked back.
- Across the street from metro (which means you are further from waterfront). Great for getting into downtown DC.
- Good location for Masonic temple visit. Not a major attraction, but it is there.
- Beautiful lobby where managers reception and breakfast are hosted.
- Nice gym.

Overall, enjoyed our stay, will come again.

Room Tip: Use free shuttle to waterfront. Directly across from King street metro. Consider bringing a towel...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank mgc555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites by Hilton Alexandria-Old Town, responded to this review, February 1, 2013
Thank you for your review. Although I am pleased that you enjoyed your stay and will be coming to visit us again, I am concerned that your experience with the pool and especially the front desk left you dissatisfied. Please remain assured that this is not common practice and our staff is usually very attentive and eager to please. I am not sure what can be done with the humidity in the rooms, but I will check with our engineering department nonetheless. Thank you for this information. Best Regards…MaryAnne Russell General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cinnaminson, NJ
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed January 20, 2013

Nice Embassy in Alexandria. Directly across the street from King Street Metro. Need to take the hotel shuttle or bus to Old Town Alexandria shopping and restaurants, unless you want a good walk. Managers reception was nothing special and charged for drinks except for 2 draft beers and wine. I thought Embassy Suites gave complimentary well drinks too. Good pool open at 6:30am. Breakfast was typical Embassy. Room has uncomfortable couch, Ok leather chair and nice round table with 3 chairs. Room has frig and microwave.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Tom1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites by Hilton Alexandria-Old Town, responded to this review, January 22, 2013
Thank you for your review, I appreciate that you took the time to provide valuable information to other travelers about our property. Embassy Suites as a brand offers complimentary beverages based on state and local laws, and the city of Alexandria is one of those jurisdictions that will only allow for complimentary beer and wine to be served. I hope this clarifies your issue with the Manager’s reception here on property, and I look forward to your return. Best Regards…MaryAnne Russell General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davie
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed January 2, 2013

We recently took a trip to D.C. 27-30 Dec. I wanted the boys (13,11, and 6) to experience the sites etc... The embassy suites in Alexandria is a terrific hotel and is perfectly situated. I highly recommend staying in Alexandria over D.C (plus king street has several restaurants). This hotel is across from the Metro and getting everywhere is a snap. The hotel could use a little renovating but it was certainly good enough. The staff was friendly, the breakfast was plentiful and I have only good things to say about it.
I recommend:
1. rent a car through price line. I paid $25/day from hertz for a RAV4 at Reagan national. Cars are the only thing I use price line for because the location is not in doubt. I don't necessarily care which company I rent from when I can get such a great deal.
2. Take one evening and go to China town on the metro (7th & H street) and eat at one of the many authentic "city style" Chinese restaurants. Then follow it up with a two block walk to the spy museum. or just walk around the city.
3. take the metro to the national mall (exit Smithsonian) and see all the monuments. Take comfortable shoes because you'll walk about 2-4 miles. It goes fast and is not difficult because of the stops. This will take up to a full day if done right.
4 See the museums. We saw the Holocaust, Natural history, and the Air and Space. All worthwhile. We would have loved to have seen others but were out of time.
good luck.!

Room Tip: They have an indoor heated pool that is just average.
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank miguel a a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wasot_gm, General Manager at Embassy Suites by Hilton Alexandria-Old Town, responded to this review, January 8, 2013
Thank you for taking the time to write this response and providing valuable information about this area to other guests. We will be renovating our guest rooms with new case goods in 2013 and hope that sometime in the near future you will be able to return to our property and experience the room updates. Best Regards… MaryAnne Russell General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Alexandria-Old Town

Property: Embassy Suites by Hilton Alexandria-Old Town
Address: 1900 Diagonal Rd, Alexandria, VA 22314-2810
Phone Number:
Location: United States > Virginia > Alexandria > Old Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Alexandria
#11 Business Hotel in Alexandria
#15 Romantic Hotel in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Alexandria-Old Town 3.5*
Number of rooms: 268
Reservation Options:
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Also Known As:
Embassy Suites Alexandria-Old Town Hotel Alexandria
Alexandria Embassy Suites

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