I made last-minute reservations here based on the fact that they were pet friendly. I went directly through their website, and was surprised that there was not an option to let them know that I was bringing pets. So I called after making the reservation. The guy on the phone acted confused, like he had to check the pet policy. Interesting, I thought, since the website listed clearly that they allowed pets. He comes back to the phone, and says there is a weight limit. I was staring at the website, which said nothing about a weight limit. Thankfully, my dogs were under the limit, but how do you not post the policy clearly on your website like every reputable hotel company out there?
I called the next day, as we were driving to DC to confirm my reservation. The woman on the phone could not find my reservation. Why? It turns out they took my guest's name and turned it into the account name. So even though the reservation was made in my name, with my address, my phone number, and my credit card, my boyfriend listed on the very bottom as "guest" was turned into the account name. Sexist or just carelessness? I'm not sure, but I corrected the staff 3 times - then on the phone, when I checked in, and when I checked out, and by then, my name wasn't even listed on the bill at all. They had removed my name entirely and put the bill in my guest's name. So disrespectful after I continuously let them know it was incorrect! Anyways, once on the phone, the woman told me they usually have a policy of only one pet, but since it was the holidays, she would let it go. Ummm...thanks? If it was listed clearly on their website, I would have known that and not stayed there in the first place!
On to the actual stay. The room was spacious, but there was an odor throughout the room. There was one bathroom to share amongst 4 guests - 2 adults and 2 children. There was no separate sink space from the toilet/shower, so if someone was using the restroom or showering, you had nowhere to get ready. Even worse, there were no mirrors outside of the bathroom, making morning routines VERY difficult. There was no fan in the bathroom, creating a sauna after 4 showers. Plus, you could hear everything people were doing in the bathroom from the living area, which I'm sure could lead to awkward situations. Everything was dated, didn't exactly seem clean, and the layout for the suite was far from ideal. I will not stay here again. The experience was continually frustrating, and they never corrected their mistakes, nor apologized for them in the first place. They almost seemed to have the attitude that I should just deal with it.
- Official Description (provided by the hotel):
- Discover spacious suites with impeccable services and extended stay amenities at Washington Suites Alexandria in Virginia, minutes from Washington, DC. ... more less
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- Also Known As:
- Washington Suites Alexandria Hotel Alexandria
- Washington Hotel Alexandria
- Washington Alexandria