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SpringHill Suites Alexandria
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Reviews (463)
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All reviewsfront deskfree parkingfree breakfastdc arearichmond highwaybagelshuntington metro stationpool and hot tubwork spaceshort drivesitting arealaundry roompull out couchnational harbortwo queen bedswould stay here againold town
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248 - 253 of 463 reviews
Reviewed September 7, 2013

This is a pretty standard Springhill Suites until you start dealing with the staff. We had to come to DC on zero notice due to a family medical emergency; once the staff found that out they went out of their way to be helpful and part of the solution. They made it clear that they were genuinely concerned about our family, AND they were going to go out of their way to help make our stay comfortable. This seems like a small thing until you're in a crisis, and a group of strangers shows you some kindness.

  • Stayed: September 2013, traveled with family
    • Service
3  Thank Bill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlutc300, General Manager at SpringHill Suites Alexandria, responded to this reviewResponded May 4, 2014

Dear Guest,

Thank you for taking the time to share your feedback. Thrilled to know that our staff was able to accommodate your needs throughout your stay. Here at Spring Hill Suites we make each guest and their comfort level a priority. We hope that all is well with you and your family and that you'll be able to visit with us again soon. We look forward to seeing you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

Very convenient to Metro; taxi service a bit slow to this area. Right off the highway. Free breakfast...all good except the powdered eggs! Room was very nice, shower only. Two laptops near lobby for printing. Staff very nice.

  • Stayed: September 2013, traveled with friends
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1  Thank DrDonahue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlutc300, General Manager at SpringHill Suites Alexandria, responded to this reviewResponded May 4, 2014

Dear Guest,

Thank you for your feedback. Knowing that you were able to experience the convenience of our location as well as several of our complimentary amenities gives us great gratification. We apologize for any inconveniences you experienced during your stay and hope that you will choose to visit with us again. Looking forward to seeing you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2013

This hotel is very nice. This place is 100% BUG FREE! The rooms are hugh! Yes the walls are kind of thin but if your in your own world it shouldnt matter. The layout of this place is kind of diffrent The front desk is on the second floor, and you enter on the 2 floor. The front desk girl Estella is very helpful and friendly, The shuttle driver Corey was such a gentleman with helping me in and out the van. The maintenance guy David is very nice he speaks to everybody, he's like the in house commidian he's a sweetheart. My stay here was good and I felt very safe.

  • Stayed: August 2013
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2  Thank missladdy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlutc300, General Manager at SpringHill Suites Alexandria, responded to this reviewResponded May 4, 2014

Dear Guest,

Thank you for sharing your feedback. Your kind words regarding your stay are genuinely appreciated. Our staff is greatful for your compliments and is committed to providing an enhanced quality of service to each individual guest and to ensure their comfort and satisfaction. We hope that you'll be able to visit with us again soon and look forward to seeing you.

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Reviewed August 31, 2013

the room is clean and spacious, the hotel is new, neat and clean. breakfast was good and the wifi is fast. we asked for a late checkout and were given a very reasonable later time with no haggling. we checked in at midnight and the girl at the desk was very friendly and helpful. Marriott is running some promos right now so we will benefit with credit toward free stays and that is always a plus!

  • Stayed: August 2013, traveled as a couple
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Thank Jonathan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlutc300, General Manager at SpringHill Suites Alexandria, responded to this reviewResponded May 4, 2014

Dear Guest,

Thank you for your feedback. So pleased to know that you enjoyed our modern decor and utilized a few of our amenities.We hope that in the future you will choose Spring Hill Suites to provide you the same quality service once again. We look forward to seeing you soon.

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Reviewed August 28, 2013

We visited this location two years ago and when coming back to DC for an extended stay we decided to look no further. This time we took advantage of services that we didn't the first time. The pool has a life guard - not that I would leave my kids alone, but a huge plus for a hotel. The washer and dryers are free - a huge huge plus when vacationing with your family and lessens the packing. Also the shuttle service, this area would be my only complaint, though a minor one, the service itself is free and it's great, you call and they come and pick you up. My only minor complaint is that when multiple families are waiting for the shuttle at the end of their day the driver has no idea who has called first and the family that you are standing next two have no idea that you are waiting for the same shuttle. I do wish that there was a better system, on more than one occasion we got "cut" in line by another family, I'd love to see the driver show up and say McDonald family next or McDonald family party of 5 or even when you call you are told that there are two families in front of you, so that you would be aware that you are not next. Again, this would be my only complaint. The hotel is extremely clean, breakfast is great, it was very quiet this time, no kids running as others have complained about, overall a great experience and will stay again if and when we are in DC.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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1  Thank Dmcdld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlutc300, General Manager at SpringHill Suites Alexandria, responded to this reviewResponded May 18, 2014

Dear Guest,

Thank you for your feedback. Thrilled to hear about your return visit and that you were able to enjoy several of the amenities we have to offer. Spring Hill Suites is perfect for family fun with so much to do nearby. We apologize for any inconveniences you experienced with the shuttle service during your stay and are in the process of making improvements. We hope to make your next visit just as memorable as the last and look forward to seeing you again soon.

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