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“Great business stay” 4 of 5 stars
Review of SpringHill Suites Alexandria

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SpringHill Suites Alexandria
Ranked #14 of 52 Hotels in Alexandria
Certificate of Excellence
Mascoutah, Illinois
Level Contributor
86 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Great business stay”
4 of 5 stars Reviewed September 11, 2013

I am a loyal Marriott member so I always look to Marriott while traveling. The Springhill suites are a great location when doing business in DC and a great price. its a very typical SpringHill with a great breakfast. Price was very reasonable for the area. My only complaint is its a bit of a pain getting into the hotel. Also the set up of the room was a little strange with the TV right between the sitting area and sleeping area. Overall a pretty nice place to stay

  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank tmk2463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlutc300, General Manager at SpringHill Suites Alexandria, responded to this review, May 4, 2014
Dear Guest,

Thank you for your feedback. We appreciate your review and would like to thank you for being a loyal Marriott Rewards Member. It pleases us to know that you were satisfied with your stay here at Spring Hill Suites. We apologize for any inconveniences you experienced and hope that you'll have the opportunity to return for another visit. Looking forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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397 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
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  • English first
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English first
Jacksonville, Florida
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed September 7, 2013

This is a pretty standard Springhill Suites until you start dealing with the staff. We had to come to DC on zero notice due to a family medical emergency; once the staff found that out they went out of their way to be helpful and part of the solution. They made it clear that they were genuinely concerned about our family, AND they were going to go out of their way to help make our stay comfortable. This seems like a small thing until you're in a crisis, and a group of strangers shows you some kindness.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Service
Helpful?
3 Thank Bill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlutc300, General Manager at SpringHill Suites Alexandria, responded to this review, May 4, 2014
Dear Guest,

Thank you for taking the time to share your feedback. Thrilled to know that our staff was able to accommodate your needs throughout your stay. Here at Spring Hill Suites we make each guest and their comfort level a priority. We hope that all is well with you and your family and that you'll be able to visit with us again soon. We look forward to seeing you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Hampshire
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 4, 2013

Very convenient to Metro; taxi service a bit slow to this area. Right off the highway. Free breakfast...all good except the powdered eggs! Room was very nice, shower only. Two laptops near lobby for printing. Staff very nice.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Fushi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlutc300, General Manager at SpringHill Suites Alexandria, responded to this review, May 4, 2014
Dear Guest,

Thank you for your feedback. Knowing that you were able to experience the convenience of our location as well as several of our complimentary amenities gives us great gratification. We apologize for any inconveniences you experienced during your stay and hope that you will choose to visit with us again. Looking forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 1, 2013

This hotel is very nice. This place is 100% BUG FREE! The rooms are hugh! Yes the walls are kind of thin but if your in your own world it shouldnt matter. The layout of this place is kind of diffrent The front desk is on the second floor, and you enter on the 2 floor. The front desk girl Estella is very helpful and friendly, The shuttle driver Corey was such a gentleman with helping me in and out the van. The maintenance guy David is very nice he speaks to everybody, he's like the in house commidian he's a sweetheart. My stay here was good and I felt very safe.

  • Stayed August 2013
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank missladdy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlutc300, General Manager at SpringHill Suites Alexandria, responded to this review, May 4, 2014
Dear Guest,

Thank you for sharing your feedback. Your kind words regarding your stay are genuinely appreciated. Our staff is greatful for your compliments and is committed to providing an enhanced quality of service to each individual guest and to ensure their comfort and satisfaction. We hope that you'll be able to visit with us again soon and look forward to seeing you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania
Level Contributor
427 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
5 of 5 stars Reviewed August 31, 2013

the room is clean and spacious, the hotel is new, neat and clean. breakfast was good and the wifi is fast. we asked for a late checkout and were given a very reasonable later time with no haggling. we checked in at midnight and the girl at the desk was very friendly and helpful. Marriott is running some promos right now so we will benefit with credit toward free stays and that is always a plus!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jonathan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlutc300, General Manager at SpringHill Suites Alexandria, responded to this review, May 4, 2014
Dear Guest,

Thank you for your feedback. So pleased to know that you enjoyed our modern decor and utilized a few of our amenities.We hope that in the future you will choose Spring Hill Suites to provide you the same quality service once again. We look forward to seeing you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed August 28, 2013

We visited this location two years ago and when coming back to DC for an extended stay we decided to look no further. This time we took advantage of services that we didn't the first time. The pool has a life guard - not that I would leave my kids alone, but a huge plus for a hotel. The washer and dryers are free - a huge huge plus when vacationing with your family and lessens the packing. Also the shuttle service, this area would be my only complaint, though a minor one, the service itself is free and it's great, you call and they come and pick you up. My only minor complaint is that when multiple families are waiting for the shuttle at the end of their day the driver has no idea who has called first and the family that you are standing next two have no idea that you are waiting for the same shuttle. I do wish that there was a better system, on more than one occasion we got "cut" in line by another family, I'd love to see the driver show up and say McDonald family next or McDonald family party of 5 or even when you call you are told that there are two families in front of you, so that you would be aware that you are not next. Again, this would be my only complaint. The hotel is extremely clean, breakfast is great, it was very quiet this time, no kids running as others have complained about, overall a great experience and will stay again if and when we are in DC.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Dmcdld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlutc300, General Manager at SpringHill Suites Alexandria, responded to this review, May 18, 2014
Dear Guest,

Thank you for your feedback. Thrilled to hear about your return visit and that you were able to enjoy several of the amenities we have to offer. Spring Hill Suites is perfect for family fun with so much to do nearby. We apologize for any inconveniences you experienced with the shuttle service during your stay and are in the process of making improvements. We hope to make your next visit just as memorable as the last and look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Milford, New Jersey
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed August 26, 2013

We stayed here from Thursday 8/22/2013 to Sunday 8/25/2013, for a weekend family trip to Washington DC. The main reasons for picking this hotel were location, price and Tripadvisor reviews. We were about a 20 minute car ride to downtown Washington DC, and that was fine with us for this stay.

The check in staff was friendly and courteous, as was all of the desk staff we encountered during our stay. We had a 2 queen bed room that also had a queen pullout sofa on the third floor. This worked well for my family of four, however my son did complain that the bar in the center of the pull out bed was uncomfortable and did leave him sore. There was a desk as well as a nice size TV that could be viewed from the sofa or bed area. The window in our room was cracked and taped up. If I had younger children I would have been concerned for their safety, as any pressure against the glass could easily have caused someone to fall three floors down. Our room was cleaned nicely during our stay, but we were only provided 3 towels daily, to be fair we never requested anymore. The sink is separate from the toilet and shower which is nice, the addition of a curtain would be a nice, as it could then be used as a changing area while the shower is in use. There also was a sink, fridge, microwave and coffeemaker out by the couch area, that we found to be useful, clean and in great condition. In the closet there was an iron, ironing board and hair dryer. There is no safe in the room which I found very odd and troublesome. However, the worst part of the room was the lack of storage. If you are staying here with more than one person then you will need to live out of your suitcases. Although there is a nice closet with hangers, the drawer space is extremely limited. There is one medium sized drawer under the TV, and a very small 2 drawer unit in the closet, that is all there is as far as drawer space.

The hotel has a small indoor pool and hot tub which has a lifeguard on duty and has limited hours. Although it is clearly stated that children under 16 are not to use the hot tub, this was not enforced. Even though we did not allow my 10 year old daughter to go in, there were other much younger children in the hot tub. On our third day there was even a sign posted on the door to the pool stating the age limit, but it still was not enforced. The hotel also includes breakfast, served 6:30 to 9:30 on weekdays and 7:00 to 10:00 on weekends. This did get crowded on the weekends and you may want to get there earlier rather then later because they can run out of items and seating, for example on Sunday they had run out of several items over an hour before breakfast had ended. Also people tended to hoard and waste food so it can be hard to get what you want. On Sunday it was next to impossible to get milk as people would bring several of them back to their rooms. If needed, just several miles south of the hotel is all of the stores and chain restaurants you could need.

Overall I can easily recommend staying here as none of the shortcomings I mentioned negatively affected our stay. The broken window and hot tub issue can easily be corrected and if a safe and dresser were added to the rooms then they would be almost perfect.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Darren S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlutc300, General Manager at SpringHill Suites Alexandria, responded to this review, May 18, 2014
Dear Guest,

Thank you for taking the time to share your feedback. The comments we receive allow us to make improvements where needed and are always important to us. We are pleased to know that you and your family were able to enjoy your stay and take advantage of the amenities offered. We apologize for the inconveniences you experienced and are continuously working to enhance the quality of service provided to every guest. Looking forward to seeing you and your family again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Alexandria

Property: SpringHill Suites Alexandria
Address: 6065 Richmond Highway, Alexandria, VA 22303
Location: United States > Virginia > Alexandria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Alexandria
#9 Romantic Hotel in Alexandria
#14 Business Hotel in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Alexandria 3*
Number of rooms: 91
Official Description (provided by the hotel):
Our Alexandria, VA hotel's guestroom suites are furnished with a light, contemporary touch, maximizing comfort and style. Take our complimentary shuttle to Huntington Metro, just one mile away, and explore Washington, DC's monuments, museums and top attractions. At our all-suite Alexandria hotel, guests enjoy many modern amenities, including free hot breakfast, shuttle service to Old Town Alexandria, WiFi and parking. ... more   less 
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Also Known As:
Springhill Suites Alexandria Hotel Alexandria

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