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“Spa was a huge disappointment”

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Kimpton Lorien Hotel & Spa
Ranked #7 of 54 Hotels in Alexandria
Certificate of Excellence
GreenLeadersPlatinum level
Baltimore, Maryland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Spa was a huge disappointment”
Reviewed October 27, 2011

I meant to write this review upon completion of my trip last year but now that I am researching taking another trip figured better late than never. I decided to book a local trip in order to stay close in case family needed me and was very excited to get away with relaxation being the main focus. I chose Lorien because of there being a spa right on site. I will start with the good, the hotel itself was WONDERFUL. Very clean, very comfortable and I found the front desk staff to be VERY accommodating but if you are booking this property for use of the spa I would perhaps try another property and take your spa services elsewhere.

I booked a massage well in advance of my visit and paid quite a bit of money only to be very disappointed. I found the steam room to be dirty and my massage (if you can call it that) to be one of the worst I've ever had. The woman who provided the massage decided to focus heavily on sacrocranial massage (something that was not even written in the description of services, let alone told to me before starting). Basically it consisted of her holding her hands over various parts of my body to transmit energy. While I believe very much in alternative methods of therapy, I was looking for a good old massage and did not get what I paid a very expensive price for.

I told the front desk upon check out and they told me they would have a spa manager call me. Good news - she did, within an hour of check out. Bad news - when I tried to return her call that was the last I heard of my complaint even though she mentioned in her previous message wanting to provide me with a free massage in the future to keep me as a return customer of Lorien.

Now that a year has gone by and the situation was not rectified, it looks like eventhough I'm making this an annual trip, I will not be staying at the Lorien and will take my spa business elsewhere.

Stayed December 2010, traveled solo
Helpful?
2 Thank Michele D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (288)
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English first
Washington DC, District of Columbia
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 24, 2011

My husband and I have stayed here on three separate occasions (one of which was our wedding night) and can't say enough in support of the Lorien. This hotel is spotless and beautiful, has a great location, excellent food at Brabo and the Brabo Tasting Room, and best of all provides personalized, unpretentious, responsive service for a price that is reasonable for this class of establishment. The Lorien is a five minute walk from the Metro, and King Street has an impressive variety of restaurants and activities. We once brought our dog and, as with all Kimptons, he received a lovely reception. Unlike many hotels, the "dog" room was of the same quality as its non-pet counterparts, and actually larger. Plus, no one can argue with a free happy hour. Great place, will keep going back.

  • Stayed September 2011, traveled as a couple
    • Value
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Helpful?
Thank puresummerhouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LorienHotelManager, General Manager at Kimpton Lorien Hotel & Spa, responded to this review, October 26, 2011
Dear Puresummerhouse,

Thank you so much for staying with us three times and considering us your second home. We look forward to seeing you again soon and of course your dog is always welcome as well.

Until the next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
seattle
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 18, 2011

When travelling in/around DC, I will never stay anywhere else (and I have stayed in many places!!) I just wish my trip had been longer, so that I could have enjoyed the spa!! Everything was perfect - the room was gorgeous (spacious, luxurious, clean - even an excellent selection in the mini-bar, e.g. La Crema Pinot Noir!), fantastic, friendly customer service (e.g. free upgrade on arrival), excellent food (both Brabo and the tasting room next door), and an ideal location (heart of Old Town) - I LOVED it!

  • Stayed September 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank jen w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LorienHotelManager, General Manager at Kimpton Lorien Hotel & Spa, responded to this review, October 26, 2011
Dear Jen w,

We are so glad you enjoyed your visit to the Lorien Hotel and Spa. It was great to read that you enjoyed almost all we have to offer. Next time, you definitely should work in a spa appointment if time permits, you will not be dissapointed.

Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 18, 2011

Late in posting.

I booked the Lorien for August 29th to September 5th. I travelled with my teenage son.

Room was amazing and modern - everything is thought of! Nice bathroom no tub in our room :(

I was worried about location - turned out to be perfect for getting in/out of Washington for sightseeing!

I liked the good quality coffee served for free from 6-9AM - helps get your day off to a good start!

Only drawback was the common areas were small!

Lots of restaurants nearby and a whole foods.

  • Stayed August 2011, traveled with family
    • Value
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Helpful?
Thank TorontoTravelgirl23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LorienHotelManager, General Manager at Kimpton Lorien Hotel & Spa, responded to this review, October 26, 2011
Dear TorontoTravelgirl23,

I am so glad we could be a part of your trip to Washington D.C. with your teenage son. I am very glad you had an "amazing" time and we look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 17, 2011

I love stayuing at this hotel. It is small enough that getting to hte room is easy. The beds are wonderful. So cozy that it's hard to get up. the hotel is located near all kinds of restaurants and near the Metro. Hotel staff surpass all expectations. It is a great place to stay in the DC area.

  • Stayed October 2011, traveled on business
    • Value
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Helpful?
Thank trip0128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LorienHotelManager, General Manager at Kimpton Lorien Hotel & Spa, responded to this review, October 26, 2011
Dear trip0128,

So glad to read "Another great stay!". Thank you very much for your continued support and loyalty to the Lorien Hotel and Spa. We try to exceed all expectations daily and we are glad to see we are exceeding yours!

Looking forward to seeing again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 10, 2011

The Lorien is a pleasure! I have stayed here multiple times over the last couple years (our headquarters office is walking distance in Old Town and it is right by the Metro), and can only say that all other hotels need to visit this one for a lesson in exemplary hospitality. On my most recent trip, the very nice gentleman at the front desk informed me that I was being upgraded to a suite in the hotel (which has an amazing balcony by the way). He then suggested he should complete the first class treatment with a complementary drink in the bar. Seriously? The suite wasn't enough? Believe me, no one at a Westin airport is treating me like this. This was heaven! And that's another great selling point about Kimpton hotels in general, and the Lorien in particular. The hotel bar is classy. There's no lecherous businessmen lurking in the corners, but locals and plenty of mixed comapny so you feel perfectly comfortable having a drink or dinner by yourself. First rate all the way around. I highly recommend this hotel.

  • Stayed October 2011, traveled on business
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Helpful?
Thank Outwkids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mountain Home, Arkansas
2 reviews
Reviewed October 10, 2011

I have now enjoyed 2 different stays at the Lorien while on business in the DC area and it is perfect in so many ways...close proximity to my clients, FANTASTIC staff Maria, Danielle, Mitch and Omar, and wonderful CLEAN & RELAXING rooms! It is so nice to come back to the hotel to relax after intense meetings and of course the DC traffic!! Again, this is the place for me when I travel to and around the DC area. Thanks Again Lorien Hotel Staff.

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  • Stayed October 2011, traveled on business
    • Value
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Helpful?
Thank Ed H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kimpton Lorien Hotel & Spa

Property: Kimpton Lorien Hotel & Spa
Address: 1600 King St, Alexandria, VA 22314
Phone Number:
Location: United States > Virginia > Alexandria > Old Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Alexandria
#1 Business Hotel in Alexandria
#2 Luxury Hotel in Alexandria
#3 Family Hotel in Alexandria
#3 Romantic Hotel in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Kimpton Lorien Hotel & Spa 4.5*
Number of rooms: 107
Official Description (provided by the hotel):
Centrally located in Old Town Alexandria, our luxury boutique hotel is a collaborative dream. Renowned interior designer Vicente Wolf created a space that is reflective of the past and grounded in modern sensibilities. Combined with the stylish calm of our spa, our destination restaurant, BRABO by Robert Wiedmaier, a striking environment and the amenities expected of a Kimpton Hotel, Kimpton Lorien Hotel & Spa unites the elegance of yesteryear with the comforts of modern-day living. ... more   less 
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Also Known As:
Lorien Hotel Kimpton

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