I meant to write this review upon completion of my trip last year but now that I am researching taking another trip figured better late than never. I decided to book a local trip in order to stay close in case family needed me and was very excited to get away with relaxation being the main focus. I chose Lorien because of there being a spa right on site. I will start with the good, the hotel itself was WONDERFUL. Very clean, very comfortable and I found the front desk staff to be VERY accommodating but if you are booking this property for use of the spa I would perhaps try another property and take your spa services elsewhere.
I booked a massage well in advance of my visit and paid quite a bit of money only to be very disappointed. I found the steam room to be dirty and my massage (if you can call it that) to be one of the worst I've ever had. The woman who provided the massage decided to focus heavily on sacrocranial massage (something that was not even written in the description of services, let alone told to me before starting). Basically it consisted of her holding her hands over various parts of my body to transmit energy. While I believe very much in alternative methods of therapy, I was looking for a good old massage and did not get what I paid a very expensive price for.
I told the front desk upon check out and they told me they would have a spa manager call me. Good news - she did, within an hour of check out. Bad news - when I tried to return her call that was the last I heard of my complaint even though she mentioned in her previous message wanting to provide me with a free massage in the future to keep me as a return customer of Lorien.
Now that a year has gone by and the situation was not rectified, it looks like eventhough I'm making this an annual trip, I will not be staying at the Lorien and will take my spa business elsewhere.
- Official Description (provided by the hotel):
- Centrally located in Old Town Alexandria, our luxury boutique hotel is a collaborative dream. Renowned interior designer Vicente Wolf created a space that is reflective of the past and grounded in modern sensibilities. Combined with the stylish calm of our spa, our destination restaurant, BRABO by Robert Wiedmaier, a striking environment and the amenities expected of a Kimpton Hotel, Kimpton Lorien Hotel & Spa unites the elegance of yesteryear with the comforts of modern-day living. ... more less
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- Also Known As:
- Lorien Hotel Kimpton