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“Almost a perfect stay”

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Residence Inn Alexandria Old Town South at Carlyle
Ranked #16 of 54 Hotels in Alexandria
Certificate of Excellence
Reviewed July 12, 2014

We booked this hotel through AAA and got a great package deal for three nights. It also included two one day passes on the Metro. There are two Metro stations within walking distance. Also included was free parking.Our room was 1515 a king bedroom Suite. The room was very clean, modern and comfortable for my family. The pull out sofa was very comfy for our 15 yr. old . We enjoyed the complimentary breakfast every morning. Breakfast was better than the average with many choices. We ate the complimentary dinner only once and found it to be o.k. The staff at this hotel were friendly. We used the free shuttle once but found everything within walking distance after that. The problem we had began when we found a note slipped under our door explaining that some time during our stay they were going to enter our room and shampoo the carpets. I went to the front desk and asked the woman there if it was possible that they not do shampooing of our room until we checked out. The woman wrote our name and rm. # down on a piece of paper and assured us that they would not shampoo until we booked out. Two days later after a very long day and night of sightseeing in the city we arrive in our rm at 11:30 pm to find that our room had been entered [ even though we placed the do not disturb no housekeeping needed sign on our door] and the carpets had been shampooed!!!! It took us a while to locate where they had moved our personal belongings to, we felt violated that they had touched all of our belongings and moved them to other places in our room. If they had told us that they were going to do this we would of put our things away ourselves. I appreciate that they clean their carpets, but it should not be during a paying customers visit and without their permission!

  • Stayed: July 2014, traveled with family
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Thank Omydarlen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this reviewResponded July 15, 2014

Dear Omydarlen, thank you for your feedback regarding your stay at my hotel. I am filled with contrition about my shampoo cleaners entering your room and hope that you accept my apologies. The note you received under your door was designed to prevent this type of occurrence and I take full responsibility for the failure of the hand written name and room number move from the front desk to reach the carpet cleaner so that to uphold your request. I have some coaching to do and I will certainly fix the breakdown. Once again please accept my apologies and thank you for letting me know about your stay.

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Reviews (466)
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Reviewed July 9, 2014

We stayed in the hotel on the 4th of July weekend (Friday-Monday). The hotel is new and very clean. Staff is very friendly. The location is ok. A few comments:

1. The "skin" of computer chairs in both our rooms were peeled off so badly. We do not even want to sit on them. They are not old but of very low quality.
2. Breakfast area was way too crowded for the long weekend. The space was just not able to accomodate a fully booked weekend. I mean, if you are offering complimentary breakfast, at least make sure people can sit down. I saw some empty conference rooms were not open and many people struggled to take plates and cups to their rooms. Not easy if you are travelling with young kids.
3. Breakfast on a week day (with egg florentine) is much better than that on the weekend (just try to fill up everybody's stomach...). Seems that the hotel treat business guests better than vacationers.
4. No parking available on the long weekend although street parking is available. Be careful that many streets start limiting paid parking for 2 hours only starting July 1, 2014.

Not saying it is not good at all but I did anticipate a Residence Inn to be more cozy than this.

Room Tip: Rooms are quiet even on the side near the Metro rails.
  • Stayed: July 2014, traveled with family
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Thank JFTWNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this reviewResponded July 10, 2014

Thank you for the compliments on the friendliness of my staff and the hotel’s cleanliness. These are just two of the many reasons why our hotel is always full of people enjoying our famously best elaborate free breakfast in the area. Holidays always draw a larger crowd of people in any popular destination spot and I am glad you were able to discover ours. Once again thank you and happy 4th of July!

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Reviewed July 2, 2014

The staff is very friendly and helpful. I was walking down the hallway having my hands full with breakfast and tea when a staff member approached me and offered to open my room door for me. It was definitely unexpected. This hotel has a shuttle bus that would take you to Metro Station of your choice and Olde Town Alexandria. The complementary breakfast is excellent. It is within walking distance to United States Patent and Trademark Office so it is educational for kids and adults alike. The only thing is that it appeared the shampoo and conditioner had been used. The conditioner was only half full. That's why I usually travel with my own toiletries.

  • Stayed: June 2014, traveled solo
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Thank S S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this reviewResponded July 3, 2014

Thank you very much for posting the excellent experience you had at my hotel. I am delighted that our staff was alert enough to provide you with assistance with your door. My Chef works hard every day to make the breakfast excellent, and I am proud that her efforts have come to fruition. It is also good to learn that more and more people are discovering the multitude of venues that are in walking distance of our centrally located hotel. Once again thank you for your post.

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Reviewed July 1, 2014

I stayed here for several weeks in January, and when I initially opened the door I was so surprised by how spacious and modern the room was. Truthfully, it was nicer than some apartments I have lived in. Because of the layout, we were able to place my daughter's pack and play around a corner, which meant that she could not see us and we all therefore slept miles better. The kitchens in the room are stocked with quite a number of the things you would need to prepare some basic items, which really helps to alleviate all of the constant restaurant eating. Plus, it is a fairly short walk to a Whole Foods from the hotel, so that is a bonus.

The staff was exceptional. They helped us to arrange a baby sitter that was screened so that my husband and I could go out on a date and trust that our daughter was well taken care of. They gave us directions to countless places, helped us to conduct our business on the computers there and were generally always pleasant and agreeable.

My one downside to this hotel was the breakfast. The first day (and week) I thought it was pretty fantastic, but then I quickly realized that there was very little variety to be had and that the choices cycled through over and over. My husband was happier with it than I was because he could literally eat a waffle every day of the week, but I was trying to eat less processed stuff and found food of the "fresh" variety rather lacking. Otherwise, this hotel was fantastic.

Room Tip: If you choose a room higher up you will have less noise and a better view.
  • Stayed: January 2014, traveled with family
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Thank HaveBabyWillTravel97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this reviewResponded July 3, 2014

Thank you for the fantastic compliments about my hotel and staff. I am extremely proud of my team for providing you with exceptional service and I look forward to celebrating their success with them. I am glad that you appreciate our close proximity to so many destination spots and that our rooms are spacious and nice. Once again thank you for such a fantastic review and I look forward to seeing you again when you return.

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Reviewed June 28, 2014

We stayed here while on vacation in DC. We decided to stay in Alexandria because the town is great and the hotels are less expensive than the city. There are two subway stops near this hotel so it's very easy to get to and from DC. We chose this hotel specifically because we needed a 2 bedroom suite with 2 bathrooms and they could accommodate this and the price was right. The hotel is very clean and the staff is very friendly and accommodating. The suite was great! It was very clean and spacious. I love having a separate living room from bedroom as we like to let our 2 year old have his own "room". They offer a nice breakfast all week long and an evening reception with food, beer and wine on the weekdays; both are included in the price of the room. There is a laundry room on site, which was very convenient. We really enjoyed our stay here and would definitely come back again.

  • Stayed: June 2014, traveled with family
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Thank Brina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this reviewResponded July 1, 2014

Thank you for the very nice comments about my hotel and staff. We work very hard every day to deliver the friendly and accommodating experience that you wrote about, and I look forward to sharing your post with my staff. I am additionally pleased with your discovery of our tremendous value; the free breakfast, evening dinner, beer & wine, spacious rooms, and close proximity to the metro station. Welcome to the growing club of people who will be definitely returning back again to my hotel, and I look forward to seeing you when that time arrives.

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Reviewed June 20, 2014

This is a lovely property. When my original hotel overbooked they put me here and the room was both spacious and well appointed. The bed was cozy and comfortable. Breakfast was the typical hotel breakfast, but nice for all that. The only quibble was the front desk agent was a little abrupt upon check in. All in all I would definitely recommend.

  • Stayed: June 2014, traveled solo
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Thank Joyce S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this reviewResponded June 22, 2014

Thank you for the great feedback regarding my spacious, cozy, and comfortable hotel. I am glad that you got an opportunity to experience us for your future choices. Everybody loves our wider than average full American breakfast and the extensive selections that we provide, I am glad that you enjoyed it. I am delighted that you are recommending us, and we appreciate the opportunity to accommodate you again when you return for your next visit.

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Reviewed June 18, 2014

My parents and I went to DC for a long weekend to visit family in Alexandria. After researching TA on all nearby hotels, this hotel had the best value and location. I was fortunate to score a AAA room discount, which included free parking and 2 metro day passes. For a few more dollars, I went for the one-bedroom suite and it allowed us some extra space and privacy. We were lucky to score a corner room where the bathroom was accessible from the living room (a previous reviewer had mentioned a different layout). The kitchen also came in handy after spending the day in DC and we wanted to sit for a minute and enjoy a cup of tea.

The nearest Metro station is on the yellow line, about a 15-minute walk. My mom had knee surgery last year but she was absolutely fine with the distance. On the rainy second day, we opted to use the free shuttle. The driver happened to be available and we didn't have to wait and he was very friendly. On our last day, we returned from dinner and my garage key didn't work, but when I hit the intercom, the front desk answered right away and let me in. They were happy to fix the cards. I should also mention that check-in was a breeze and they were happy to answer all my questions about the area. Breakfast was free and included some different hot dishes every day, better than just continental. And of course I love make-your-own waffles with strawberries and whipped cream! There was a weekday happy hour, but we were there over the weekend and didn't get to partake. I’d definitely stay here again.

  • Stayed: March 2014, traveled with family
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3  Thank GetAwayFromBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory G, General Manager at Residence Inn Alexandria Old Town South at Carlyle, responded to this reviewResponded June 22, 2014

Thank you very much for the wide breadth of compliments regarding my staff and services. We are very fortunate to be conveniently located to the metro and popular destination spots, and our breakfast and evening meal periods are more elaborate than most others. I am glad that you had plenty of room and that my staff provided you with good service. Welcome to the ongoing club of so many other travelers that are definitely staying here again.

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Additional Information about Residence Inn Alexandria Old Town South at Carlyle

Address: 2345 Mill Rd, Alexandria, VA 22314-4608
Phone Number:
Location: United States > Virginia > Alexandria > Eisenhower East
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Alexandria
#10 Family Hotel in Alexandria
#17 Romantic Hotel in Alexandria
Price Range: $121 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Alexandria Old Town South at Carlyle 3*
Number of rooms: 181
Official Description (provided by the hotel):
Located in the growing Carlyle neighborhood just outside of historic Old Town Alexandria, Residence Inn Alexandria Old Town South at Carlyle provides the perfect accommodations for corporate and leisure travelers visiting the Washington, D.C. Area. This 15 floor hotel features 181 studio, one- and two- bedroom suites including complimentary Internet access and fully-equipped kitchens. Additional on-property amenities include 1,025 sq. Ft. Of meeting space, state-of-the-art fitness center, 24-hour market, complimentary WiFi in rooms and public areas, and business center with print, copy, scan, and fax services. Along with well-appointed accommodations, guests enjoy complimentary daily hot breakfast and evening social hours (Monday-Wednesday, 6:00pm to 7:30pm). Ideal for extended stays, guest laundry facilities and pet-friendly rooms are available. This Alexandria, VA hotel is conveniently located near two Metro stations, offering easy access to key area businesses and leading downtown Washington, DC destinations. The hotel provides complimentary shuttle service to the Metro and Old Town Alexandria. ... more   less 
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Also Known As:
Residence Inn Alexandria Old Town South At Carlyle Hotel Alexandria

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