Checked in following a cancelled flight. I gave the front desk clerk my Priority Club number and asked if he had a room with a king size bed as my wife was with me. He stated he didn't think he had any king size beds remaining and I asked "really" as I was quite certain he did. He just ignored me and gave me my keys with no further words. No big deal. We got to room 322 and found the heater going full blast with a temperature in the 90s (outside was 25). We learned the heater only worked in full hot and no other setting worked but we turned on the A/C and cooled the room so we could tolerate it. After going out to get some dinner we returned and got settled in. It was then we learned that the TV remote didn't work. Still, we were tired and just wanted to get some sleep before returning to the airport the next day. Around 10:20 pm a large group of young teenage athletes came bursting down the hall yelling loudly, running, slamming doors and being very disruptive. I complained to one of the adult leaders but she didn't know what do to. I then complained to the front desk who offered to move us if we wanted but could not send anyone up for awhile. I was tempted to call police but the noise started to subside after about 30 minutes so we just wen to bed.
When asked this morning if I enjoyed my stay, I politely explained that it was the worst stay I've had at a Holiday Inn during the 15+ years that I've been a Priority Club member. I explained the details and the front desk clerk just said "I'm sorry" and handed me my bill. I can honestly say I've never experienced worse treatment at any other Holiday Inn.
Finally, this place is worn down and some of the furniture is practically falling part. The facility and the management just need a complete overhaul.
- Official Description (provided by the hotel):
- The Holiday Inn Hotel & Suites Alexandria - Old Town is located in the heart of Alexandria, convenient to everything Old Town Alexandria and Washington, DC have to offer. The Potomac River and King Street's entertainment district, restaurants and boutique shopping are just blocks from the hotel. At our pet friendly hotel, we provide complimentary high-speed Internet and shuttle service to Reagan National Airport, Metro and King Street. Experience fine hospitality when you stay at the Holiday Inn. During your stay, dine in Traditions Restaurant and Lounge, featuring the specialties of Alexandria and light American fare. Kids Eat Free (with select rates and accompanied by an adult) in our restaurant and will enjoy our combination indoor/outdoor pool. Famed attractions in the Washington, DC and Alexandria, VA area include the Smithsonian museums, White House, Capitol Building, Mount Vernon, and the numerous monuments and cemeteries. This hotel in Alexandria, VA is also convenient to the Pentagon and Crystal City. Whether you are traveling on business or pleasure, let the Holiday Inn Hotel & Suites Alexandria - Old Town be your home away from home. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Hotel And Suites Historic District Alexandria
- Holiday Inn Alexandria
- Alexandria Holiday Inn