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“Bistro on first and the front desk”

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Holiday Inn Hotel & Suites Alexandria - Old Town
Ranked #32 of 54 Hotels in Alexandria
GreenLeadersBronze level
Tacoma
Level Contributor
8 reviews
“Bistro on first and the front desk”
Reviewed February 13, 2012

I wanted to give a review on both the fron desk and the staff at the resturant Bistro on First. There was a young man at the front desk who helped my party at check in. He was very profetional and knowledgable about the area. He gave us a map of the area and was very helpful. At the hotel resturant there was a server named Alicia that was amazing. Her service and smile made me feel at home. She was very prompt and helpful and gave us the service that I expect when I think about the Holiday Inn brand. These two staff members will greatly influences my future decsion when it comes to picking a hotel in the future.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank kerriganbrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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469 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Alexandria, Virginia
1 review
Reviewed February 10, 2012

I have stayed in the hotel several times over the past five years. Bill the bartender is the best bartender I have ever seen. Although I have a choice of where to stay in Alexandria, Bill is the reason I always come back to the Holiday Inn on First Street. Bill knows what he is doing behind the bar, he is always on top of the service and ensures everything is just right. He is true value added to the hotel and reason I keep coming back.

Additionally, Alex who works at the front desk is clearly your best representative. He is always helpful and very knowledgeable about everything in the hotel. He makes a great first impression for your business and eptiomizes what hospitality is all about. He has all the traits I look for when I am hiring someone.

Alicia and Amelsa both provide excellent service every morning at breakfast...both help to make a good start to the day.

Thanks to all for a great stay, I look forward to returning.

Larry

  • Stayed January 2012, traveled on business
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    • Location
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Helpful?
Thank Glenn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
1 review
Reviewed February 9, 2012

The hotel is close to my office so often stop by when traffic is bad as well as recommending it to clients and friends when they visit the area. The location makes it great for those visiting or working in DC or at the Pentagon without the hassle or cost of being directly in DC. The staff go out of there way to make sure you are taken care of and there's an easy shuttle to DCA and the metro. As for the bar the atmosphere is always friendly and Bill runs it perfectly making sure that all orders are taken care of while maintaining friendly conversation. He also goes out of his way to make sure special order requests are followed to a T. Marlena is also a gem when working the bar.

Room Tip: Ask for a room facing the pool for a nice view. :-)
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  • Stayed February 2012, traveled with friends
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Helpful?
Thank Melanie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
1 review
Reviewed February 9, 2012

I have had several meetings at this hotel over the past three years. We all head for the bar at the end of the day and Bill keeps our group well served. Not only does he know what everyone is drinking but seems to arrive at just the right moment for refills. As someone who lives in the area, it is also a pleasure to stop in after work to have a few friendly drinks when Bill is on duty.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Sandy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moyock
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 2, 2012

This hotel is not only in a great location, but the customer service is also great. I stay here often when in DC. Alex at the front desk, and Bill behind the bar offer consistent and outstanding customer service. If you have ice cream Bill will ensure it remains frozen while you finish your beer. Alex is consistently polite and helpful with whatever you need.

Room Tip: For Business travelers, stay towards the front of the hotel. The internet signal is better.
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  • Stayed February 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank kevin b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandira, VA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 31, 2012

I live a couple of blocks away, so I have never actually been a guest in the hotel, but I'm pretty sure I'd like it, because this hotel has a great little bar with a very loyal local clientele. The weekday bartender, Bill, is one of the friendliest, most attentive barkeeps in Alexandria, which must be why neighborhood folks keep coming back. The rest of the bar staff is great, too, and the happy hour specials are a pretty good deal in a region where good happy hour prices seem to be increasingly rare. The burger isn't bad at all, and the turkey wrap is nicely done. But, it's Bill who makes this ittle hotel bar a regular stop for many.

  • Stayed January 2012, traveled solo
    • Value
    • Location
    • Service
Helpful?
1 Thank Rob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 31, 2012

The staff at the front desk and at the restaurant have always provided outstanding service. However, two employees stand head and shoulders above the rest: Alex and Bill. Both employees go above and beyond what is typically expected. They treat you with a level of respect, service and attention that is warm and welcoming, personal and professional, friendly and familial. They personify the definition of hospitality! Thank you, Bill and Alex, for making my stay at the Holiday Inn wonderful!

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Angela A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Alexandria - Old Town

Property: Holiday Inn Hotel & Suites Alexandria - Old Town
Address: 625 First St, Alexandria, VA 22314-1511 (Formerly Holiday Inn Hotel & Suites Historic District Alexandria)
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Alexandria - Old Town 3*
Number of rooms: 178
Official Description (provided by the hotel):
The Holiday Inn Hotel & Suites Alexandria - Old Town is located in the heart of Alexandria, convenient to everything Old Town Alexandria and Washington, DC have to offer. The Potomac River and King Street's entertainment district, restaurants and boutique shopping are just blocks from the hotel. At our pet friendly hotel, we provide complimentary high-speed Internet and shuttle service to Reagan National Airport, Metro and King Street. Experience fine hospitality when you stay at the Holiday Inn. During your stay, dine in Traditions Restaurant and Lounge, featuring the specialties of Alexandria and light American fare. Kids Eat Free (with select rates and accompanied by an adult) in our restaurant and will enjoy our combination indoor/outdoor pool. Famed attractions in the Washington, DC and Alexandria, VA area include the Smithsonian museums, White House, Capitol Building, Mount Vernon, and the numerous monuments and cemeteries. This hotel in Alexandria, VA is also convenient to the Pentagon and Crystal City. Whether you are traveling on business or pleasure, let the Holiday Inn Hotel & Suites Alexandria - Old Town be your home away from home. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Historic District Alexandria
Holiday Inn Alexandria
Alexandria Holiday Inn

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