We stayed for 3 nights at the Kimpton and had continental breakfast included in our rate, which was served at Jackson 20.
We found the inconsistency unbelievable and the staff somewhat surly, unhelpful and unknowledgeable.
- Day 1 - no choices on tea (loose leaf in a pot), no options for not wanting an awful looking muffin and very poor service
- Day 2 - choices for tea (loose leaf in a pot), given the option to exchange the awful looking muffin for toast and also told we could have oatmeal instead of the continental breakfast (we did)... service better
- Day 3 - choices for tea (teabag in a mug), had to ask for toast instead of the muffin and got half as much toast as the day before (1 slice) and when we asked to exchange the continental for oatmeal were told that wasn't possible (eventually they did but it took a while!)... service slow/painful...
All in all, very inconsistent and not that great... maybe they should adopt some standards! ;-)
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