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“terrible customer service”

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Quality Inn & Suites
Ranked #7 of 10 Hotels in Abingdon
Certificate of Excellence
Reviewed October 8, 2012

Our travel agent mistakenly reserved smoking rooms for us. After checking in we discovered the error. Due to extreme allergies we were not able to stay in those rooms. We had to find another hotel that could ac omodate us all. Even though we spent less than 30 seconds in the room we were charged full price for both rooms. The young man at the desk was apathetic at best. No manager showed up to assist us and no offer of a refund was given despite the fact that several big names were appearing in the town with many people booking rooms to see their shows. This hotel could have easily given us a refund and still rented the rooms out. We'll never book with this hotel chain again.

  • Stayed: October 2012, traveled with family
    • Service
1  Thank Barbara323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VA293, General Manager at Quality Inn & Suites, responded to this reviewResponded October 9, 2012

Dear Barbara,

I am terribly sorry for your awful experience with our facility. Travel agencies tend to make various mistakes making reservations, and do not pay attention to the guest needs. In addition, we also did not take action at the matter at hand; however, I would like to speak with you directly. Please email me your contact information, and we can discuss your experience personally. Look forward to hearing from you soon. Again my sincere apologies, and would also like to thank you for your review along with your honesty.

General Manager

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132 - 138 of 189 reviews

Reviewed October 5, 2012

Stopped at the Quality Inn for a quick overnight heading south. The rooms were comfy and clean, the breakfast was yummy with a good selection, and the employees were pleasant. Strongly recommend this hotel.

  • Stayed: October 2012, traveled solo
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1  Thank coc3boys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VA293, General Manager at Quality Inn & Suites, responded to this reviewResponded October 9, 2012

Thank you for your review. We appreciate your response. Please let us know if we could have done anything else to make your stay better!

General Manager

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Reviewed September 24, 2012

We stay at this hotel every time we come to bike the Creeper Trail. We've tried several of the other hotels and they are fine but this one is a cut above. The rooms are always very clean and in good working order. The breakfast is excellent with waffles, eggs, etc along with many other items.

Room Tip: If you're biking the Creeper Trail, this hotel is only about 2 miles from the trail head.
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  • Stayed: July 2012, traveled with family
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4  Thank BalanceRay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VA293, General Manager at Quality Inn & Suites, responded to this reviewResponded October 9, 2012

We appreciate your loyalty to our facility, and thank you for your review. The Creeper Trail is one of our finest attractions, and try our hardest to accompany our guests. We look forward to seeing you again.

General Manager

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Reviewed September 8, 2012

This was one of the nicest hotels I have stayed in when we were traveling. I would definitely stay here again. The rooms were large. We had a rollaway bed to our room. We called ahead and they put the bed in the room for us. No problems. The breakfast is excellent and included- Eggs, cheese omelets, bacon, sausage patties, chicken, biscuits & gravy, potatoes, waffles, yogurt, fruit, doughnuts, muffins, danishes and more. We loved it!

  • Stayed: September 2012, traveled with family
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3  Thank ohiolioness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VA293, General Manager at Quality Inn & Suites, responded to this reviewResponded October 9, 2012

Dear Guest,
We were glad to accommodate you. And thanks for letting us have the opportunity and time to get the rollaway bed to your room prior to check-in. We do take great pride in our deluxe breakfast. Thank you for the review and look forward to seeing you again.

General Manager

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Reviewed August 14, 2012

I stay out of town everyweek and I stay in many hotels, and I don't write reviews much at all, but this one is great. Great room, wonderful staff, awesome breakfast, close to regular needs. If my work brings me near here again I'm staying. Thanks Quality Inn.

Room Tip: If you smoke your on the 4th floor, but it ain't bad. My room was great.
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  • Stayed: August 2012, traveled on business
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1  Thank 20thcentboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VA293, General Manager at Quality Inn & Suites, responded to this reviewResponded October 9, 2012

Dear Guest,

We truly appreciate you taking the time to write a review. Hopefully, we get the pleasure of seeing you in the near future. And next time we will be glad to give you a room on any other floor at your request. Again thank you for your response.

General Manager

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Reviewed August 8, 2012

We stayed at the Quality Inn and Suites and it was about the best stay ever in a chain hotel. The staff was great, the rooms clean and the location superb. The hot breakfast was about as good as they get. We could think of nothing we'd change other than perhaps having real cups for the in room coffee maker, but that is so minor that this place gets an almost perfect 10!

Room Tip: quiet and clean. The staff was excellent
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  • Stayed: August 2012, traveled as a couple
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2  Thank tarheelvisitors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VA293, General Manager at Quality Inn & Suites, responded to this reviewResponded October 9, 2012

Dear Guest,
I totally agree with your response. I wish we could improve our coffee cups to something greater or something more sufficient; however, the brand does not allow for this change. It is one of our required brand standards, but oh well hopefully our breakfast made up for that!! Thank you for your review and we are always open to suggestions.

General Manager

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Reviewed August 2, 2012

The hotel is conveniently located to the to-do's in Abingdon. The rate was low, rooms were clean, and service was friendly. Would stay here again. Breakfast was, well, your typical free continental. Not great but they never are. Overall a very nice stay.

  • Stayed: July 2012
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1  Thank adharris0915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VA293, General Manager at Quality Inn & Suites, responded to this reviewResponded October 18, 2012

Dear Guest,
We appreciate your review. Thanks for the positive remarks. We are glad to hear you enjoyed your stay with us. Please feel free to give us any suggestions you may have, and again Thank you.

General Manager

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Additional Information about Quality Inn & Suites

Address: 930 E Main St, I-81 & Highway 58, Abingdon, VA 24210-4416
Phone Number:
Location: United States > Virginia > Abingdon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 10 Hotels in Abingdon
Price Range: $97 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
The Quality Inn & Suites hotel is ideally located off Interstate 81, just two miles from the Virginia Creeper National Recreation Trail. This Abingdon hotel is convenient to many area attractions and businesses,including Emory & Henry College, Abingdon Cinemall and Johnston Memorial Hospital. ... more   less 
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Also Known As:
Quality Hotel Abingdon
Quality Inn And Suites
Quality Inn Abingdon
Abingdon Quality Inn

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