Our travel agent mistakenly reserved smoking rooms for us. After checking in we discovered the error. Due to extreme allergies we were not able to stay in those rooms. We had to find another hotel that could ac omodate us all. Even though we spent less than 30 seconds in the room we were charged full price for both rooms. The young man at the desk was apathetic at best. No manager showed up to assist us and no offer of a refund was given despite the fact that several big names were appearing in the town with many people booking rooms to see their shows. This hotel could have easily given us a refund and still rented the rooms out. We'll never book with this hotel chain again.
- Official Description (provided by the hotel):
- The Quality Inn & Suites hotel is ideally located off Interstate 81, just two miles from the Virginia Creeper National Recreation Trail. This Abingdon hotel is convenient to many area attractions and businesses,including Emory & Henry College, Abingdon Cinemall and Johnston Memorial Hospital. ... more less
- Reservation Options:
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- Also Known As:
- Quality Hotel Abingdon
- Quality Inn And Suites
- Quality Inn Abingdon
- Abingdon Quality Inn