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Country Inn & Suites By Carlson, Abingdon, VA
Ranked #3 of 10 Hotels in Abingdon
Certificate of Excellence
Las Cruces, nm
Level Contributor
74 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Wow”
Reviewed July 1, 2013

Clean, clean, clean. Absolutely no dirt on room floor as they shampoo carpets frequently. The breakfast area had just been shampooed and that was a great feeling knowing what other hotels offer. The owners take excellent care of this facility as everything is freshly painted or appears so, all maintenance done. No issues. Loved this hotel and their staff.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank ewilliams966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry R, Front Office Manager at Country Inn & Suites By Carlson, Abingdon, VA, responded to this review, July 19, 2013
Thank you for your review. We do all that we can to ensure that our facility is as clean and problem free as we can make it. We look forward to having you stay with us again soon.

Larry Rushing II
Guest Service Manager
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333 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Vinton, Virginia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 26, 2013

The Holiday Inn Express in Abingdon, VA is a wonderful place to stay if you are in the Abingdon area. The staff is so courteous and always trying to see that your needs are met. The Hostess for the breakfast is a great lady. She will keep you informed on activities or places to visit in the area. She remembers you name and that you have been there before. At present they are involved in renovating some rooms. There is a good deal with the Barter Theatre--you get two theatre tickets and your night's lodging for $165. It is a great deal. We plan to spend Thanksgiving in Abingdon and go to the Barter.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Jean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry R, Front Office Manager at Country Inn & Suites By Carlson, Abingdon, VA, responded to this review, July 19, 2013
Thank you for your review. Since your stay we have completed the renovations in our king rooms with walk in showers and our executive king rooms. We look forward to having you stay with us again soon.

Larry Rushing II
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
suwanee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 26, 2013

After making Southwest VA my home for 52 years, I relocated to Georgia in 2011 and needed to find a temporary home when I revisited the Abingdon area. Well, I not only found a temporary home but I also found a new family at the Holiday Inn Express in Abingdon, VA.

After many visits to "my" hotel, I can say with all honesty that I have never had a reason to complain about the facilities or the staff. The hotel is truly a place of respite for me, and I feel "at home" from the time I enter the front doors. I hesitate to mention names since everyone is so kind. However, Danny and Ashley (front desk) and Jane (breakfast hostess) have become special friends. The management of Abingdon's Holiday Inn Express can expect complete loyalty from this guest!

Room Tip: Just tell the very competent staff what you desire, and they will do their very best to accommodate...
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  • Stayed June 2013, traveled solo
    • Value
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Helpful?
1 Thank sue r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry R, Front Office Manager at Country Inn & Suites By Carlson, Abingdon, VA, responded to this review, July 19, 2013
Thank you for your review. We are elated that you think of us as family and we look forward to have you stay with us again soon,

Larry Rushing II
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Virginia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 21, 2013

We stayed here last night, June 20, 2013. Came in for a Barter production and a little relaxation. The hotel looks to have been renovated, at least the room we were in appeared to have newish carpet and bedding except for the dust ruffle. We had a quiet room, king bed, shower, no tub, which is ok with me. Toilet paper holder kept falling off the wall and rolling across the floor but that's no big deal. They serve breakfast 6:30 - 10AM with a nice array of breakfast food.
So you might be asking what's my problem and you'd be right because all of the above sounds fine. However in the last 2 years we have visited Barter Theater about 8 times and each time have stayed in the Quality Inn right beside the Holiday Inn Express for a price of $106 a night, each and every time. That includes a 2 room suite with 1 king bed, double doors between the two rooms and two flat screen tvs, one in the bedroom and one in the living room. I had noticed the rankings of the hotels on Tripadvisor with Holiday Inn Express being rated much higher so I thought we'd just try it despite the difference of almost $60. I could use a "luxury room" as stated online. Our $160 got us less at HIE than our $106 did at Quality Inn. In fact at least Quality Inn locks their side entrances so you need to swipe your key after 10PM for security. If you are going to charge that much more than the competitor beside you, at least provide the "luxury room" you advertise. I'll be back at Quality Inn next month.

  • Stayed June 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank doxylover79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Country Inn & Suites By Carlson, Abingdon, VA, responded to this review, July 9, 2013
Dear doxylover79,

Thank you for your feedback and for choosing our hotel. I certainly apologize for the inconveniences you experienced during your stay with us. I assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and show you how great our hotel is. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We hope to have the pleasure of welcoming you back again very soon.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jax, Ar
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 20, 2013

My husband and I drove for 11 hrs and walked into the HI and Danny greeted us at the desk, quickly checked us into a King Suite at the end of hall away from noise. He smiled and was so friendly we became friends immediatley. The price for the room was excellant. Room was clean, bed very comfortable. The breakfast was excellant, constantly kept hot and we loved the pancake machine!! The Lady attending the breakfast area kept it immaculate and smiled and was friendly to everyone.We really liked the variety of fruit avalable at night and hot coffee was fresh all night. Danny, the Ladies cleaning and the breakfast hostess were great!! I give it a "10" Oh and it was quiet even though it was full of guest.

Room Tip: King Executive was on bottom floor at end of the hall next to office.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dutchman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry R, Front Office Manager at Country Inn & Suites By Carlson, Abingdon, VA, responded to this review, July 19, 2013
Thank you for your review. The staff and I look forward to having you stay with us again soon.

Larry Rushing II
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville VA
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 10, 2013

We recently stayed in Abingdon on our way to a week's vacation in the Great Smoky Mountains National Park. We decided to break the trip into two shorter days and enjoy something along the way. Abingdon was about the right distance and we'd never been to the Barter Theater, so we decided to get the "Play-and-Stay" package offered by the theater. We were very pleasantly surprised at how very nice the Holiday Inn Express included in the package turned out to be. Without exception, the staff was friendly and welcoming. Everyone seemed to be very interested in making sure we enjoyed our stay and the lady in the breakfast room was especially enthusiastic about all the attractions in the area. The hotel breakfast was one of the better ones we've had. What a great credit the hotel staff is to Abingdon. We will look forward to opportunities to visit the area and stay there again.

Room Tip: Be sure to mention if you're visiting for the first time and seeing a play at The Barter Theater...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank RangeRon78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry R, Front Office Manager at Country Inn & Suites By Carlson, Abingdon, VA, responded to this review, June 18, 2013
Thank you for your review of our hotel. We are glad you enjoyed your stay and took advantage of the Barters Stay and Play package. This is a very popular option that many of or guest take advantage of that is booked through the Barter Theaters ticket office. We go to great lengths to make sure every guest is taken care and has a wonderful experience while at our property here in Abingdon. Thank you for staying with us and we look forward to having you stay with us again soon.

Larry Rushing II
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
1 review
Reviewed May 28, 2013

I cannot express how wonderful the staff at the Holiday Inn Express in Abingdon, VA were to us during our stay in May 2012 and again this year in 2013. Danny Owen, Front Desk Clerk, made all of us with the 961st Engineer Reunion , feel like we were part of his family. The room was very clean and housekeeping was very efficient and friendly. We were very happy to see that Jane was also still on staff from last year in the breakfast bar. She always has a smile and a friendly word for everyone she meets. The food was also very good and included hot and cold breakfast items. I would recommend this hotel to anyone looking for a hotel in the Abingdon area. We have already decided that if we have a reunion next year, it will probably be at the Holiday Inn in Abingdon, VA where we feel like family!

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carolyn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry R, Front Office Manager at Country Inn & Suites By Carlson, Abingdon, VA, responded to this review, June 4, 2013
Thank you for your wonderful review. We want everyone to feel like family when they visit our property. Danny and Jane along with the rest of our staff strive to make every guests stay a wonderful experience. We have enjoyed having your group with us over the past two years and look forward to having you stay with us again next year.

Larry Rushing II
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Abingdon, VA

Property: Country Inn & Suites By Carlson, Abingdon, VA
Address: 940 East Main Street, Abingdon, VA 24210-4416 (Formerly Holiday Inn Express Abingdon)
Phone Number:
Location: United States > Virginia > Abingdon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Abingdon
#2 Romantic Hotel in Abingdon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Abingdon, VA 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Stay at the Country Inn & Suites By Carlson®, Abingdon, VA to experience the Southern charm of Abingdon, a small town nestled in the foothills of the Appalachian Mountains, boasting quaint brick sidewalks and a vibrant fine arts and crafts scene. Located at Exit 19 on Interstate 81, our hotel welcomes you with free Internet access, and free coffee and cookies served around the clock. Pack comfortable shoes for a hike along the 34-mile Virginia Creeper Trail, just 1 mile away, or explore the depths of nearby Bristol Caverns. You can also reach the Bristol Motor Speedway for a NASCAR race in about 30 minutes. A refreshing swim in our seasonal outdoor pool will help you unwind after a day of touring local historical sites like the Fields-Penn House Museum. In the morning, fuel up for another fun-filled adventure in Abingdon at our complimentary, hot Be Our Guest Breakfast featuring waffles, eggs and more. Grab a book from the hotel's Read It & Return Lending LibrarySM and settle into a chair poolside while the kids make a splash. Feeling hungry between meals? Visit our lobby for a free cookie and a cup of coffee. Enjoy these amenities and services: Complimentary, Hot Be Our Guest Breakfast, Free High-Speed Internet Access, Free Access to a Fitness Center Adjacent to the Hotel, Seasonal Outdoor Pool, and Free Cookies and Coffee Available 24 Hours. Kick back on your comfortable bed with your laptop, a book from the lending library or the TV remote. Drift off to sleep while reading your free copy of the USA TODAY® newspaper or while watching your 32-inch flat-screen TV with HBO. Room amenities include: Free High-Speed Internet Access, 32"" Flat-Screen TV with HBO, Coffeemaker with Complimentary Coffee, and Work Desk with Lamp. ... more   less 
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Also Known As:
Holiday Inn Express Abingdon Hotel Abingdon
Holiday Inn Abingdon
Abingdon Holiday Inn

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