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All reviewsfront deskthe breakfast areahotel is pet friendlyhuddle housebreakfast hostessroom was cleanstaff was very friendly and helpfulfresh fruitoatmealallow petsking bedhotel stayexcellent stayhot breakfastfirst floornext morningfridge and microwave
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Reviewed November 8, 2012

I checked off "couple trip" but you need to know we had 2 dogs with us and we were driving from PA to AZ. This hotel allowed our dogs and it was clean, nicely decorated, and totally relaxing. There were several restaurants in the area that delivered so we had a terrific in room dinner. Would definitely stay again! Thank you Holiday Inn Express for allowing pets! Would have stayed in more of your brand hotels in our 4 day drive but they didn't allow pets in all of them. A shame.

  • Stayed: November 2012, traveled as a couple
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Thank PJJTucson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgrExpress, Front Office Manager at Country Inn & Suites by Radisson, Abingdon, VA, responded to this reviewResponded November 9, 2012

Thank you PJJ Tuscon for your kind review! We love our guests, human and pets alike. Our housekeeping staff does a wonderful job of deep-cleaning each pet room and several guests have commented on the cleanliness of all our rooms, be they pet friendly or pet free. We do our best to provide comfortable accommodations to guests travelling with their pets and are pleased to hear you enjoyed your stay.
We hope you will stay with us again soon!
Angel Robertson
Guest Service Manager

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Reviewed October 29, 2012

In the last several years, I have traveled extensively throughout the U.S. on business and pleasure and I am always delighted to find good Holiday Inn Express properties in many medium-sized towns. My wife and I stopped in Abingdon for the night on a drive back from the Washington, D.C., area to our Georgia home. The desk clerk was extremely helpful in a number of ways. The breakfast layout was the best I've ever encountered at a Holiday Inn Express. I loved the walk-in shower in our room. This was a winner and I rank Abingdon at the very top among all the HI Express stays I've had. McAlester, Okla., is still my all-time favorite in this chain after staying there several weeks during a major murder trial at the local courthouse, but Abingdon now ranks a close second.

  • Stayed: October 2012, traveled as a couple
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Thank oaktownboy_37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgrExpress, Front Office Manager at Country Inn & Suites by Radisson, Abingdon, VA, responded to this reviewResponded November 9, 2012

Thank you oaktownboy_37! Your review was really encouraging to our staff and we are delighted that you enjoyed your stay with us!
It is always appreciated when a guest takes the time to submit a response...positive or negative, we use our guest feedback to help is continue to improve. Our challenge now is to work toward a number one ranking!
We hope you will stay again with us soon and again, thank you so much for your kind words!
Angel Robertson
Guest Service Manager

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Reviewed October 29, 2012

This hotel had competitive rates, the staff was super friendly and honest, and the room was nice, clean and comfortable. Perfect for an inexpensive stay-over for the Creeper trail. The lady who does the breakfast was also working really hard to keep everything filled up on the very busy morning I was there!

  • Stayed: October 2012, traveled as a couple
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Thank Kristin Helfenb... B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgrExpress, Front Office Manager at Country Inn & Suites by Radisson, Abingdon, VA, responded to this reviewResponded November 9, 2012

Thank you for taking the time to submit a review of our hotel. We are pleased to hear that you enjoyed your stay and hope you will return to stay again soon!
We take pride in our hard working, friendly staff and it is always wonderful when our guests take the time to recognize that.
Again, thank you!
Angel Robertson
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2012

We had traveled from Arizona to Abingdon for our son's wedding and the hotel that the travel agent booked could not honor our reservation. We walked across the parking lot to the Holiday Inn Express, where they took us all in, found the exact accomodations we needed and cared for us like we were family. Danny and Larry at the front desk, Jane in the Breakfast area, Amie and Dawn with the housekeeping staff were exceptional-kind, efficient and truly caring. They even gave us a reduced rate to take some of the sting out of the problem with the other hotel. They had the perfect opportunity to gouge us, but instead gave us a discount and met our every need with a smile and an offer of future assistance. We will definately stay with them again.

  • Stayed: October 2012, traveled with family
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Thank Barbara323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgrExpress, Front Office Manager at Country Inn & Suites by Radisson, Abingdon, VA, responded to this reviewResponded November 9, 2012

Thank you so much for your kind words regarding your recent stay with us. We appreciate that you would take the time to recognize the individuals who worked to make your stay a comfortable one! We pride ourselves on making sure each guest is valued and treated with an exceptional level of hospitality and it is always great to hear that our staff is exceeding expectations.
We look forward to having you visit again soon!
Until then, safe travels!
Angel Robertson
Guest Service Manager

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Reviewed October 7, 2012

Stayed here two nights with friends to ride the creeper trail. The hotel is clean, breakfast is very nice, however Danny Wilson, the front desk clerk was superb! He has the best customer service skills I have ever seen. We asked to use a hose to wash off our bikes as it had rained on the trail during the day, Danny did not hesitate to assist. We sat in the lobby and watched TV as guest arrived, Danny met every request with a smile! Employees are so valuable to guest satisfaction and Danny Wilson should be commended on his excellent customer service skills!

Stayed: October 2012, traveled with friends
Thank Diane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley S, Front Office Manager at Country Inn & Suites by Radisson, Abingdon, VA, responded to this reviewResponded October 8, 2012

We are so glad that you enjoyed your stay with us! We truly believe our employees are our best assest and I'm so glad that you got to experience that firsthand with Danny.

We all strive to make every guest experience above and beyond expectation, so we hope in the future, you'll experience that with more of our staff. I'm going to make Danny aware of your extremely kind comments!

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