Stayed with college friends on our annual ski trip.....didn't expect luxury, but at least expected some customer service and the bare minimum in services. Wireless internet was listed as a service....well in 4 days - it worked 1/2 a day. Despite numerous complaints from guests, they failed to fix it in a timely manner. We had 5 guests in a 2 bedroom suite (paid $1100/night including food) and never once were enough towels delivered (had to call every morning). Guests arriving 30 minutes after breakfast started waited 20 minutes for food (buffet). The bar in the hotel closed at 10pm - ok, it's Utah, but 10pm? When I complained, stated we wouldn't be back, and listed all the issues (left out the Utah comment) and suggested a discount would be appropriate, the manager, Mr. Collins, said "since your not coming back, I'm not doing anything for you," and turned his back and walked away. Not only are we not going back, I encourage you to think twice about staying here. If you want Alta - try one of the other alternatives - but not the Peruvian. Ok - one good thing - the dinners were very good and the wait staff was also very good and very friendly.
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- Also Known As:
- Alta Peruvian Hotel Alta
- Alta Peruvian Lodge Utah