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John G
Boston, Massachusetts

My favorite hotel

5.0 of 5 bubblesReviewed Feb 21, 2023
In my opinion, and in my over 57 years of being a lucky guy who has gotten to travel and see the world, the Rustler is the best hotel I've ever stayed in. Why? The mix of casual comfort and high level of service and care, friendly staff, great rooms, delicious food, the best hot tub and pool set up anywhere, its location as a ski in and ski out to one of the most magic ski mountains in the world (a skiiers' paradise), the heart stopping views, and on and on --- it's just a very special place. The manger of the Hotel - Kate Pollard (along with her husband Tom - former mayor of Alta) - is a consummate pro. She is always head down and working, handles people with an unteachable mix of warmth and "no bs," manages her staff to be friendly and competent, always handles difficult issues with aplomb (I recently witnessed her deal directly and seriously with a group of men who had harassed one of her waitresses and she somehow managed to treat them like the kindergartners they had acted like while also being calm and actually kind about the whole mess). Kate and Tom put the Rustler over the top, and it was already my favorite place to stay. I am sure others may find something to nit pick, but not this happy guest. Can't wait to go back.....
Date of stay: February 2023
Trip type: Traveled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheridan Davis, Other at Alta's Rustler Lodge, responded to this review
Responded Feb 25, 2023
Thank you for your high praise, return visits, and well-deserved accolades for Kate and Tom Pollard. Our culture of hospitality starts at the top with the owner of the Rustler, Jeff Anderson, and has been maintained and expanded by the Pollards for decades. It is an honor to be part of this storied lodge and guest focused traditions, including the majority of guest like yourself who have been returning to stay here for years and years. We are so fortunate! Thank you for your kind words and choosing the Rustler. We're humbled by your loyalty. With kind regards, Sheridan Davis, Assistant Manager, Alta's Rustler Lodge
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed February 21, 2023 via mobile

Staying at the Rustler Lodge is a most wonderful experience! The facility warm and inviting, as is the staff. The food is fabulous and the location is superb! I highly recommend giving it a try … you will not be disappointed! It is the perfect place to stay for your vacation.

Date of stay: February 2023
Trip type: Traveled with friends
Thank Steve C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheridan Davis, Other at Alta's Rustler Lodge, responded to this reviewResponded February 25, 2023

Thank you for touting us as vacation perfection, proving yourself guest perfection in the process. Looking forward to your next stay with many thanks for your kind words, Sheridan Davis, Assistant Manager, Alta's Rustler Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2023

Rustler rocks.... ski in/out to Alta; great staff, rooms, food, ski shop, pool, sauna, etc. Consistently great for the 20 years I have been going there. Not much more needs to be said beyond that.

Date of stay: February 2023
Trip type: Traveled with friends
Thank JTGski
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheridan Davis, Other at Alta's Rustler Lodge, responded to this reviewResponded February 25, 2023

Thank you for your wonderful and comprehensive review. We appreciate you! Cordially, Sheridan Davis, Assistant Manager, Alta's Rustler Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2023

We always stay here. Rustler has the best food, location and amenities in little cottonwood. Prefer Alta over snowbird because the snow is better and it’s got a better atmosphere. Couldn’t imagine staying anywhere else

Date of stay: February 2023
Trip type: Traveled with friends
Thank Samuel H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheridan Davis, Other at Alta's Rustler Lodge, responded to this reviewResponded February 20, 2023

We love you, and all of our appreciative guests. Thank you. Though I am a Snowbird skier too am I allowed to say I completely agree with you? So glad we are part of your plans for all future stays and thank you for choosing to spend your precious rest and recreation time with us. Warmly, Sheridan Davis, Assistant Manager, Alta's Rustler Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2023

Room, service, employees, lift access, food, pool, hot tubs, and view from room are all exceptional!
The setup of the facility is perfect, from arrival to access to rooms, dining, bar, skiing, pool, and hot tubs.
What a fabulous way to experience a fabulous mountain!

Date of stay: February 2023
Trip type: Traveled with friends
Thank Harry R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheridan Davis, Other at Alta's Rustler Lodge, responded to this reviewResponded February 25, 2023

Thank YOU for your fabulous review. Looking forward to your swift return, Sheridan Davis, Assistant Manager, Alta's Rustler Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2023

I have been coming to Alta since 1973 and The Rustler Lodge makes it all possible. The Rustler has become an integral and most excellent part of the Alta experience and I plan on returning there for the next fifty years.

Date of stay: February 2023
    • Value
    • Sleep Quality
    • Service
Thank JFinb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheridan Davis, Other at Alta's Rustler Lodge, responded to this reviewResponded February 25, 2023

Wishing you fifty more years of memories and stays at the Rustler. Guests like yourself make the place what it is and we are grateful. Thank you for your kind words. Warmly, Sheridan Davis, Assistant Manager, Alta's Rustler Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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