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Jeff P
Blacksburg, Virginia

Big Gem 2nd time around

5.0 of 5 bubblesReviewed Feb 5, 2022
This was our second year in a row staying at the Rustler. Once again, the staff could not have been nicer, more helpful or eager to please. It was a joy to stay here just as it was last year. The dining room continues to serve delicious, well prepared meals. The soups and bread continue to be especially noteworthy. This year we even had the pleasure of speaking with the owner, Jeff who came and sat with us at our dinner table on the last night there. He wanted to know all about us and our experiences at his Lodge. That was an unexpected pleasure.
The ski shop continued to be super helpful and friendly as well.
For a more detailed recap of the Rustler, see my review from Feb. 14 of last year (2021). Everything I noted remains true today.
Date of stay: January 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheridan Davis, Other at Alta's Rustler Lodge, responded to this review
Responded Feb 6, 2022
Welcome back Jeff and thank you for your gem of a review! I am so glad you were able to have the pleasure of meeting Jeff and I am not surprised that he wanted to hear about your experience of his Lodge. It is his life. If you enjoyed your time with us I know that means the world to him. Thank you for sharing your kind words and come back soon! Warmly, Sheridan Davis, Assistant Manager, Alta's Rustler Lodge
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed February 2, 2022

This was my first time to the area. The lodge is almost at the end of the road and in a beautiful setting.
In these times of staffing shortages, The Rustler was apparently oblivious to the shortage! They had plenty of staff - and they were happy to be there, super helpful, friendly, and knowledgeable to boot!! I cannot think of one person there who was not delightful.
The room was charming and comfortable. We had a great view of the mountain.
The dining room and food were cozy and tasty! The bar was great!
The heated outdoor pool and jacuzzi were divine!
I had a facial and a massage with Brionna. She was really great-maybe my best facial ever!
My only warning-for those of us from sea level-the elevation was tough those first few days!! Apparently, there is some prescription you can get to help with that?
Anyway, I would highly recommend the Rustler and would love to go back!

Date of stay: January 2022
    • Location
    • Rooms
    • Service
Thank DeAnne R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheridan Davis, Other at Alta's Rustler Lodge, responded to this reviewResponded February 5, 2022

Thank you for choosing to stay with us for what we hope will be the first of many visits to the Rustler Lodge. I'm so glad our staff were responsive to all of your needs and that you enjoyed so many elements of our Lodge including our skilled and lovely Brianna's treatments. It is true that for those traveling from sea level the change can be dramatic, and there is medication that can assist in taking the edge off of those difficulties. I'm sorry that you were challenged during your first few days here. When you're able, we look forward to having you back. Our staff will be delighted! With kind regards and many thanks, Sheridan Davis, Assistant Manager, Alta's Rustler Lodge

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Reviewed February 1, 2022

Great ski in/ski out location, excellent rooms , fantastic food (included), awesome pool and hot tub with a great bar and friendly and accommodating staff. There is no reason to leave the hotel for anything other than skiing and no one does. It is the perfect ski hotel whether you ski or not, but it is a mecca for serious skiers. Nearly everyone there is a returning guest and one trip there will illustrate why.

Room tip: Best everything
Date of stay: January 2022
    • Value
    • Cleanliness
    • Service
Thank JeffFriedman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheridan Davis, Other at Alta's Rustler Lodge, responded to this reviewResponded February 5, 2022

Jeff, your kind words exemplify what we hope is best about the Rustler. Thank you! We're humbled by your assessment and you speak to what I believe is truly special about the Rustler for those guests that appreciate what makes us unique. Think snow and we hope to see you as soon as you're able to return. Warmly, Sheridan Davis, Assistant Manager, Alta's Rustler Lodge

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Reviewed February 1, 2022

Everything is great at the Rustler. The food, the pool, the rooms, the staff and ease of use to skiing are all outstanding. If you want the best skiing and accomodations in UT stay at the Rustler. I plan on making this an annual trip.

Date of stay: January 2022
    • Sleep Quality
    • Rooms
    • Service
Thank garydO6420TN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheridan Davis, Other at Alta's Rustler Lodge, responded to this reviewResponded February 5, 2022

We hope to see you annually if not more frequently and thank you for your kind words of praise. Think snow and thank you for choosing the Rustler! Sheridan Davis, Assistant Manager, Alta's Rustler Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2022

Alta has limited hotel choices but you can confidently choose this one! Yes it is Four Seasons' price with lesser facilities, but the rooms were sizable and comfortable, the public facilities were welcoming and the staff was unerringly friendly.

On the rooms, our room (501) was quite large, though perhaps misdesigned as some of the empty floor space in the room would have been better allocated to the small bathroom. The decor is brown and more brown, so it does feel a bit dated; however, the furnishings were in good condition and the beds were quite comfortable. Note that this room has a restricted view, so be sure to pay up for a full mountain view if that is important to you.

The public facilities felt like an oversized family room. Again, brown rules the day, with dark paneling, furniture and carpet, so it has a very traditional feel to it. The dining room was attractive with great views of the mountains, as was the bar. The most appealing element was the heated outdoor pool, where one found groups relaxing (often with pitchers of beer) after the day's ski. The two hot tubs (one indoor-ish and one fully outdoor) were also very nice. The sauna, on the other hand, is miniscule and seating was limited to two people.

The staff was interesting, with an average age that could not have been above 25 perhaps? These were clearly not "professionals", with our guess being that they were mostly either hotel management students on an internship or ski aficionados who used this as their vehicle to spend a winter skiing. A common interaction: "Hello, what may I serve you?", "Scrambled eggs and hash browns", "Cool". Can't recall that at any other $1,000/night hotel! That said, they were WITHOUT EXCEPTION friendly and helpful. If you don't need polished professionalism in your hotel staff, then you will enjoy the informality of the team here.

The food is an important element of the stay since breakfast and dinner are included. Breakfast is really quite good, with an extensive selection (both on the buffet as well as various items that can be ordered from the kitchen). An excellent oatmeal/parfait bar, an omelet station and a table of somewhat rotating hot items (egg dishes, hash browns, pancakes, etc.) provides good options, with further items (e.g., waffles, french toast, eggs) being available upon request. Dinner was also full of options, with a four course meal of soup (four options), salad/appetizer (one or two appetizer choices and two or three salad options), entree (six rotating options each night plus a further four "every night" choices - always fish, beef, chicken and pasta among the options) and dessert (five choices). The soups were fine (cup sized), the salads were basic but good (small plate) and the desserts were tasty (housemade ice cream and sorbet each night plus creme brulee, carrot cake, etc. choices). The entrees were the most noteworthy, with some that were quite good and others that were more like "home-cooking" quality. Do note that, while no portion is particularly large, this is a large meal and so (since it is included in the room price) you might want to go easy on the lunch! There is also a appetizer bar every day from 4-5:30 with a very nice daily option (we had pork pot stickers, clams and buffalo chicken wings on our three nights) - it is quite nice but just adds to the food overload!

The hotel is well-located in the middle of the two lift areas, with a convenient short lift that takes you to a tow rope that can be taken to whichever lift area you wish to start with. The location is thus away from the more crowded lift areas, though thus also away from whatever little "action" there is in Alta. This is NOT a place with shopping, numerous restaurants or a strong apres-ski scene - just good, stiff skiing!

Room tip: Some rooms on 3rd floor get much passing ski traffic outside the "balcony" that is right on the ski access area.
Date of stay: January 2022
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank JPatti1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheridan Davis, Other at Alta's Rustler Lodge, responded to this reviewResponded February 5, 2022

Good stiff skiing and unerringly friendly and helpful staff are encomiums we can live with. I appreciate your highly detailed and informative review. Thank you. We hope you'll return to visit us soon and thank you for sharing your experience of your stay. Warm regards, Sheridan Davis, Assistant Manager, Alta's Rustler Lodge

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Reviewed January 28, 2022

Our family of four (including 2 teenage boys) has stayed at the Rustler many times and each visit has been wonderful. The ski-in/ski-out location with amazing skiing, the warm and very capable staff, the delicious meals, the high % of returning guests and relaxing ambience all create an unbeatable winter vacation every time. During Covid, we appreciated the hotel's requirement of vaccine cards and found that most guests and all staff were wearing masks during the Omicron surge at Christmas. We so look forward to our annual stay at the Rustler and really appreciate the effort that the Rustler management team and staff make to create such a special experience.

Date of stay: December 2021
    • Location
    • Rooms
    • Service
Thank D856UEjuliac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheridan Davis, Other at Alta's Rustler Lodge, responded to this reviewResponded January 29, 2022

Thank you! Our efforts at safety are for you and your family! We all thank you for your appreciation. May the Rustler always be a warm and wonderful place to which your family may return. With kind regards and hopes to see you soon,
Sheridan Davis
Assistant Manager
Alta's Rustler Lodge

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