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Reviewed January 30, 2022

Alta has limited hotel choices but you can confidently choose this one! Yes it is Four Seasons' price with lesser facilities, but the rooms were sizable and comfortable, the public facilities were welcoming and the staff was unerringly friendly.

On the rooms, our room (501) was quite large, though perhaps misdesigned as some of the empty floor space in the room would have been better allocated to the small bathroom. The decor is brown and more brown, so it does feel a bit dated; however, the furnishings were in good condition and the beds were quite comfortable. Note that this room has a restricted view, so be sure to pay up for a full mountain view if that is important to you.

The public facilities felt like an oversized family room. Again, brown rules the day, with dark paneling, furniture and carpet, so it has a very traditional feel to it. The dining room was attractive with great views of the mountains, as was the bar. The most appealing element was the heated outdoor pool, where one found groups relaxing (often with pitchers of beer) after the day's ski. The two hot tubs (one indoor-ish and one fully outdoor) were also very nice. The sauna, on the other hand, is miniscule and seating was limited to two people.

The staff was interesting, with an average age that could not have been above 25 perhaps? These were clearly not "professionals", with our guess being that they were mostly either hotel management students on an internship or ski aficionados who used this as their vehicle to spend a winter skiing. A common interaction: "Hello, what may I serve you?", "Scrambled eggs and hash browns", "Cool". Can't recall that at any other $1,000/night hotel! That said, they were WITHOUT EXCEPTION friendly and helpful. If you don't need polished professionalism in your hotel staff, then you will enjoy the informality of the team here.

The food is an important element of the stay since breakfast and dinner are included. Breakfast is really quite good, with an extensive selection (both on the buffet as well as various items that can be ordered from the kitchen). An excellent oatmeal/parfait bar, an omelet station and a table of somewhat rotating hot items (egg dishes, hash browns, pancakes, etc.) provides good options, with further items (e.g., waffles, french toast, eggs) being available upon request. Dinner was also full of options, with a four course meal of soup (four options), salad/appetizer (one or two appetizer choices and two or three salad options), entree (six rotating options each night plus a further four "every night" choices - always fish, beef, chicken and pasta among the options) and dessert (five choices). The soups were fine (cup sized), the salads were basic but good (small plate) and the desserts were tasty (housemade ice cream and sorbet each night plus creme brulee, carrot cake, etc. choices). The entrees were the most noteworthy, with some that were quite good and others that were more like "home-cooking" quality. Do note that, while no portion is particularly large, this is a large meal and so (since it is included in the room price) you might want to go easy on the lunch! There is also a appetizer bar every day from 4-5:30 with a very nice daily option (we had pork pot stickers, clams and buffalo chicken wings on our three nights) - it is quite nice but just adds to the food overload!

The hotel is well-located in the middle of the two lift areas, with a convenient short lift that takes you to a tow rope that can be taken to whichever lift area you wish to start with. The location is thus away from the more crowded lift areas, though thus also away from whatever little "action" there is in Alta. This is NOT a place with shopping, numerous restaurants or a strong apres-ski scene - just good, stiff skiing!

Room tip: Some rooms on 3rd floor get much passing ski traffic outside the "balcony" that is right on the ski access area.
Date of stay: January 2022
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1  Thank JPatti1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheridan Davis, Other at Alta's Rustler Lodge, responded to this reviewResponded February 5, 2022

Good stiff skiing and unerringly friendly and helpful staff are encomiums we can live with. I appreciate your highly detailed and informative review. Thank you. We hope you'll return to visit us soon and thank you for sharing your experience of your stay. Warm regards, Sheridan Davis, Assistant Manager, Alta's Rustler Lodge

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Reviewed January 28, 2022

Our family of four (including 2 teenage boys) has stayed at the Rustler many times and each visit has been wonderful. The ski-in/ski-out location with amazing skiing, the warm and very capable staff, the delicious meals, the high % of returning guests and relaxing ambience all create an unbeatable winter vacation every time. During Covid, we appreciated the hotel's requirement of vaccine cards and found that most guests and all staff were wearing masks during the Omicron surge at Christmas. We so look forward to our annual stay at the Rustler and really appreciate the effort that the Rustler management team and staff make to create such a special experience.

Date of stay: December 2021
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    • Rooms
    • Service
Thank D856UEjuliac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheridan Davis, Other at Alta's Rustler Lodge, responded to this reviewResponded January 29, 2022

Thank you! Our efforts at safety are for you and your family! We all thank you for your appreciation. May the Rustler always be a warm and wonderful place to which your family may return. With kind regards and hopes to see you soon,
Sheridan Davis
Assistant Manager
Alta's Rustler Lodge

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Reviewed January 27, 2022 via mobile

My family and I (including two kids ages 10 and 12) just returned from the Rustler and can’t say enough about how much we enjoyed it. From the friendly staff checking us in, taking care of our bags, and serving staff in the restaurant to the super clean and cozy feel, it just felt like all details were covered. The food is top notch (we couldn’t get enough of the breads at breakfast!) During our 5 days we didn’t happen to see any other kids at the Rustler but I never felt out of place or concerned that my kids didn’t belong. The staff always asked them all about the runs they skied and were super engaging with them. We loved the ability to be right on the hill and take our own lift back up every afternoon. The jacuzzi was perfect post skiing! We stayed in a Wasatch room” on the 4th floor and for us it was perfect in proximity to the restaurant, pool, and same level as the ski lockers and ski exit. It had a king bed, pull out queen, and a cot. Finally, we are so appreciative of the covid safety put into place here. Vaccination requirements and masking during this latest surge not only made us feel safe but kept us healthy our whole trip. We are a family who loves adventure and exploring new places but we are afraid the Rustler may have spoiled us now for future ski trips should we go somewhere else!

Date of stay: January 2022
Trip type: Traveled with family
1  Thank vacationgrl2010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheridan Davis, Other at Alta's Rustler Lodge, responded to this reviewResponded January 29, 2022

Thank you for your comprehensive review, and choosing to make memories with your family here with us at the Rustler Lodge. Our employees are gems and I am so pleased they asked about your kids' ski days--they really are interested in finding out about their runs! We're all dedicated snow riders here, and I hope during this trip you found your Alta home here at our Lodge. May your return be swift and think snow!
Sheridan Davis
Assistant Manager
Alta's Rustler Lodge

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Reviewed January 27, 2022

The Rustler Lodge is a wonderful throw back to gentler times while still offering top notch quality. Sparkling rooms a stones throw from the Alta ski resort, everything was done with your comfort and ease in mind. Food was superb and it was great fun to visit with the young servers who hailed from all over the country. Will certainly return.

Date of stay: January 2022
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Thank annmP4452PC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheridan Davis, Other at Alta's Rustler Lodge, responded to this reviewResponded January 29, 2022

A return to gentler times is something I think we all long for. I am so pleased you found staying with us to be that sort of experience. Our staff, along with our guests, are a cherished part of Rustler magic. Thank you for your kind words and we look forward to your swift return.
Sheridan Davis
Assistant Manager
Alta's Rustler Lodge

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Reviewed January 26, 2022

Perfect ski-in-ski-out location with awesome amenities and fabulous staff. Rustic, comfortable and casual atmosphere. We so appreciate the vaccination requirement and all the extra safety measures taken by the Rustler to keep us safe. We'll be back next year!

Date of stay: January 2022
    • Value
    • Sleep Quality
    • Service
Thank 389kelseyl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheridan Davis, Other at Alta's Rustler Lodge, responded to this reviewResponded January 29, 2022

Thank you for your accolades and appreciation of our efforts to keep all of our guests safe. Looking forward to your swift return and think snow!
Sheridan Davis
Assistant Manager
Alta's Rustler Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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