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Reviewed April 7, 2021

Just returned fron my first stay at the Rustler Lodge. Could not have been better. The check in process was the most efficient I have ever experienced. From pulling in the parking lot to on the slopes in 45 mins. Every single moment was perfect. Cecret room was great for myself and my son. Basic, but it is a lodge. Location and ammenities are great. The food was fantastic. If you have a request, they will meet it.

Date of stay: April 2021
1  Thank Tom F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sheridan Davis, Guest Services / Front Office at Alta's Rustler Lodge, responded to this reviewResponded April 11, 2021

Tom F, thank you for choosing to stay with us for what I hope will be the first of many visits with your son. Our Cecret rooms are some of my favorite at the Rustler, as their balconies and location place you closer to the slopes than any other rooms in Alta. We could not hope for higher praise than hearing "every single moment was perfect" during your visit. Thank you. It is our goal that the Rustler becomes your home away from home when you choose to visit Alta. Looking forward to your next stay. Warmly, Sheridan Davis, Assistant Manager, Alta's Rustler Lodge

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Reviewed April 1, 2021

Stayed last week of Feb. Got a very expensive corner room for myself. First night, children in the hallway: moved me to a better (higher floor) room the next day. The staff was EXCELLENT. Here's your lift ticket, sir; your skis are ready in the onsite ski shop, sir. The food was first-class -- especially for a ski lodge; booze, reasonable. Place was clean! (but it always has been). Pool/hot-tub practically deserted -- perfect. Never a problem or a hassle. Second time staying there. The "only" place to stay at Alta/Snowbird (have also stayed at The Cliff and various Snowbird condos -- since 74'). It has been rare to find a place that exceeds expectations -- for the price -- after 40 years of travel.

Room tip: Rm 710, 810 corner, end of hall: quiet.
Date of stay: February 2021
    • Location
    • Cleanliness
    • Service
Thank gregsX901HR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sheridan Davis, Guest Services / Front Office at Alta's Rustler Lodge, responded to this reviewResponded April 11, 2021

Thank you for your gracious review. I am so pleased you found our staff to be EXCELLENT- and I agree! And our Chef's and kitchen's skills are a particular highlight during this season like no other. Nothing could make me happier than hearing that we exceeded your expectation and provide a high value given your extensive travel experience. I would like to offer a sincere thank you on behalf of all of us at the Rustler, and we look forward to your next stay with us. Warmly, Sheridan Davis, Assistant Manager, Alta's Rustler Lodge

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Reviewed February 28, 2021 via mobile

My wife and I stayed at the Rustler for our first time this weekend. The skiing was amazing, the location on mountain was to die for, and the food was terrific. What really sealed it for us was the management going above and beyond for us. I forgot my ID in the room after checking out and only realized it when we were pulling into the airport. The manager arranged to have an employee run the wallet down to the mouth of the canyon and pass it off to an Alta Shuttles driver who brought it to us at the airport. We even made our flight. What an amazing team, thank you and will be booking another trip next winter for sure.

Date of stay: February 2021
Trip type: Traveled as a couple
Thank markmG6025FW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sheridan Davis, Other at Alta's Rustler Lodge, responded to this reviewResponded February 28, 2021

Dear markmG6025FW:

Thank you for choosing to stay with us at the Rustler for the first time, and for your compliments regarding our great skiing, location and food. I'm so pleased that we were able to return your ID to you in time for you to make your flight. Teamwork makes the dream work! Looking forward to your swift return, Sheridan Davis, Assistant Manager, Alta's Rustler Lodge

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Reviewed February 20, 2021

We have been staying at the Rustler since 2008- largely because the staff builds a tremendous sense of community and attracts guests who care about family, people, and simply skiing because you love it. I was afraid this year that the experience wouldn't be the same due to COVID and that COVID precautions would mean the loss of the sense of community. I was wrong. The Rustler team was able to put precautions in place so people felt safe while at the same time not losing any of the kindness and people interaction we all so crave! We felt cared for, recognized, and simply at home, like we always do! Highly recommend. Once you stay at the Rustler, you won't go anywhere else!

Date of stay: February 2021
    • Location
    • Cleanliness
    • Service
Thank Venture689365
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Sheridan Davis, Other at Alta's Rustler Lodge, responded to this reviewResponded February 21, 2021

Thank you for choosing to stay with us year over year, and for praising the Rustler culture of hospitality that keeps you coming back. We all need more kindness and human interaction these days, so reading you review is an additional reward after having the pleasure of your company while you were here staying with us. Thank you for your kind words. Looking forward to having you back at your home away from home while you are here in Alta. Sheridan Davis, Assistant Manager, Alta's Rustler Lodge

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Reviewed February 19, 2021

I live in Hawaii on an island with basically no COVID and was very hesitant about taking a ski trip to the mainland. However, given my 20-year relationship with and trust in managers Tom and Kate at Alta's Rustler Lodge and their high-level precautionary COVID protocols laid out for the season, we went for it.

I'm so glad we did. Masks were worn by guests and staff at all times, social distancing was practiced, there were daily temperature checks at breakfast and every aspect of our experience there was as comfortable and safe as it could have been. We did room service our first night as we were easing into the notion of being in a hotel, but then opted for the dining area for the remainder of our stay after seeing just how well run the whole operation was.

I could gush on endlessly about our time there, but will end with my gratitude for the efforts of the entire staff (and fellow guests!) in creating a safe environment during these unusual times.

Bonus: it snowed 3ft in 3 days and we had some epic skiing!

Date of stay: February 2021
    • Value
    • Sleep Quality
    • Service
Thank Clarkybar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sheridan Davis, Other at Alta's Rustler Lodge, responded to this reviewResponded February 21, 2021

Dear Clarkybar:
I am so glad that your long tenure at the Rustler and your trust in Tom and Kate as managers led you to stay with us during one of the most epic weeks of snowfall we've had in some time. Thank you for your positive, detailed review, but most importantly, for returning for two decades to stay at the Rustler. Looking forward to your next visit, especially if you bring another three feet of snow in your wake! Warmly, Sheridan Davis, Assistant Manager, Alta's Rustler Lodge

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