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Davebw
Tiburon, California

Just keeps getting better...

5.0 of 5 bubblesReviewed Apr 5, 2019
I just returned from my 4th annual "guys ski trip" to Alta and the Rustler Lodge and our affection for the place and the people there keeps on growing. The personal service says it all: on the first day of our first visit four years ago the guy at reception offered to lend me his personal ski pants and jacket when he heard the airline had lost my luggage - wow! On our most recent stay we were regularly joined by managers and staff for a quick chat in the lounge before dinner, and post-dinner drinks at the bar are always fun: swapping great music playlists and wildlife photography tips with the bartender John, and getting tips from the local staff on where to ski the next morning. We were even joined by the owner Jeff at dinner one night, who shared hilarious and colorful stories about the history of the Rustler and Alta in general.

At first glance the Rustler can look a bit industrial in places (it's built to withstand a major avalanche...), but the overall vibe is warm, relaxed and welcoming. It's the real deal that skiers from all over hear about when discussing Alta: An authentic skiers lodge where the guests and the staff all share a love of serious skiing at a serious mountain. It's a bit expensive but utterly unpretentious and always welcoming, whether you are there to reconnect with a group of good friends or enjoy a multi-generational family ski holiday.
Date of stay: March 2019
Trip type: Traveled with friends
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Jeff A, Owner at Alta's Rustler Lodge, responded to this review
Responded Apr 6, 2019
Hi Dave, I had a great time with you guys too. When you make your next reservation, make sure the reservations' girls inform me as to your dates ahead of time so I can make contact with you in Alta. Say hi to Urie and Ken. I look forward to seeing and the Colgate boy next trip.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviewed April 2, 2019

    Alta is an incredible ski mountain, with "the greatest snow on earth," and Rustler makes for an absolute DREAM trip. It has become an annual addiction for me and several friends (early 50's) - the dopamine release starts with just thinking about returning the next year. The Rustler is, quite literally, one of my very favorite places in the world - the rare respite from the freneticism of modern, internet-obsessed life. The property ambiance that would be impossible to replicate and has been carefully cultivated over the years, with an obsessive attention to detail, by owner Jeff Anderson and key long-tenured staff: Tauni in reservations, Rebecca, Jackie and Sheridan smiling & chatting with guests everywhere and John who has been running the bar for nearly 3 decades (carefully curating a great 'Funk Jazz' play list). All are fabulous and make returning to this property a truly unique and welcoming experience. I've been back 4 times since my original review "Old School Idyllic" (2/27/16) and I can't imagine a year passing without returning to the Rustler. There are only 2 other properties that meet that same threshold for me: The Fairmont Kea Lani on Maui and The Carmel Valley Ranch...it is a VERY high bar. All share the characteristics of a unique property in a fabulous location with broad range of amenities and tenured, welcoming staff. I hesitated to write this review, simply for the same reason for this sign at the Sugarloaf lift (after a foot of fresh powder): "Remember to tell your friends that it never snows at Alta." I decided to write the review because Jeff & the staff deserve all the accolades. Be forewarned though - the Rustler+Alta is addicting.

    Room tip: Anything with a Mountain View
    Date of stay: March 2019
    • Trip type: Traveled with friends
      • Location
      • Sleep Quality
      • Service
    1  Thank ARationalist
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    SheridanDavis, Assistant Manager at Alta's Rustler Lodge, responded to this reviewResponded April 3, 2019

    Thank you! We're glad we keep you coming back, and appreciate the high praise of colleagues who help create the culture that has you returning year after year. Your pictures are wonderful, and your compliments are even better. We appreciate you! Looking forward to your next visit,

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed March 31, 2019 via mobile

    We are a group of professionals, mainly dentists, that have returned to the Rustler for 26 successive years. The lodge is wonderful, with great amenities, an amazing staff, ski in, ski out at Alta. Likely the best ski area in the US for pure skiing and snow. I’d recommend staying there as a group or couples. Food is awesome, wonderful spa facilities and no need to go anywhere once there.

    Date of stay: January 2019
    Trip type: Traveled with friends
    Thank Bdrortho
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    SheridanDavis, Assistant Manager at Alta's Rustler Lodge, responded to this reviewResponded April 2, 2019

    We're grateful for your level of loyalty! We do not take you for granted. Thank you for your wonderful feedback. Here is to another 26 years of staying with us at the Rustler. Warmly,

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed March 30, 2019 via mobile

    We, a family with 4 children ( 3,5,14,14), had a wonderful time during a weeklong skiing / spring break trip. The lodge is extremely well run. Very kid friendly. Our daughter loved the kids table at night. Skiing is true ski in /ski out. Food is great. The heated outdoor pool was super relaxing. Staff super friendly and very attentive.

    Date of stay: March 2019
    Trip type: Traveled with family
    1  Thank drapj005
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    SheridanDavis, Assistant Manager at Alta's Rustler Lodge, responded to this reviewResponded March 30, 2019

    Thank you for choosing to stay with us for your family ski trip. We're honored to be your "base camp" for creating memories together.

    Skiing is a lifetime sport multiple generations can enjoy. Our goal is to allow you to explore our mountain environment by providing a relaxing, luxurious stay where your gourmet meals are included and all the amenities you might wish for are at your fingertips. No meal planning, cooking or cleaning required!

    Your accolades complimenting our friendliness, courteous staff, operations, kid programs and pool are very appreciated. I hope you were able to take advantage of our spa services too. We look forward to your next visit. With warm regards,

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed March 22, 2019 via mobile

    We have been to The Rustler at least six weeks (plus lunch at the restaurant back in the 1990’s when we couldn’t afford to stay here). The wonderful staff seems to have been consistent for two decades. Like a dream, we finally were able to bring our new daughter-in-law to the Rustler. Maybe one day we’ll get to bring grandchildren. I’ll try hard to come up with something to complain about - but what? The transportation up the canyon is flawless (avalanche x 1). The front desk, bar staff, and restaurant staff (mostly ski bums I admire), are excellent. We had three rooms this time - all excellent (old balcony room for us, upgraded dorm room for youngest, exciting new mountain view room for the newlyweds). The skiing was great as always x 5 days. Bkfst and dinner (and lunch x2), Spa treatments, pool - all excellent. I give up. It was perfect - again!

    Date of stay: March 2019
    Trip type: Traveled with family
    Thank w945106
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    SheridanDavis, Assistant Manager at Alta's Rustler Lodge, responded to this reviewResponded March 23, 2019

    Thank you for your kind words. We're honored by your praise and the opportunity to host your extended family. We too look forward to meeting your grandchildren one day. Never underestimate the magic of Romantic Alta. We're touched by the title of your review and your long history as guests. Looking forward to your swift return,

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed March 15, 2019

    Friendly, attentive, staff. Delicious meals. Very comfortable relaxed lodge. Everyone in our 3 generation (12person) family felt the Rustler is the best!! We have stayed there many times and will keep returning.

    Date of stay: March 2019
    Thank Sightsee36058065606
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    SheridanDavis, Assistant Manager at Alta's Rustler Lodge, responded to this reviewResponded March 17, 2019

    One of the best things about skiing is that it is a lifetime sport multiple generations can enjoy together. Thank you for the honor of hosting your family, and for your kind and succinct review. Looking forward to your swift return,

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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