The absolute best proactive, thoughtful, service oriented staff on the planet. Also being located at the base of the best skiing mountain on the planet helps.
Our flight was delayed slightly and we were barely going to miss dinner. I got a call from the front desk person saying they noticed we probably were going to arrive after the kitchen closes asking what they could set aside for us. That it proactive, thoughtful service and very much appreciated!
Wow! Thank you! Your high praise is very appreciated! We love our location and the geography of Little Cottonwood, and cannot thank you enough for your compliments. Looking forward to your return to the Rustler, your home here in Alta. Sheridan Davis, Assistant Manager
There is no place like The Rustler. The location is at base of one of the most dependable powder havens in the USA. It’s Rooms are very comfortable and very well appointed. The meals and ambiance of the dining room are wonderful. The pub is cozy and its sunset views are amazing. Hot tubs and pool, gym, morning yoga, ski shop in the lodge etc.
But the best part of the Rustler is it’s staff. These fine people are the friendliest group you will find. The hospitality is simply top notch.
Thank you! We believe the best part of the Rustler are our guests like yourself, but we're delighted you feel it is our staff. Looking forward to your swift return, Sheridan Davis, Assistant Manager
We were blown away by the quality of accommodations that are provided at the Rustler. The staff is extremely friendly and helpful. The food is outstanding, and the lodge has every luxury you could think of enjoying.
We sincerely appreciate your kind feedback and look forward to your speedy return! Kind regards, Sheridan Davis, Assistant Manager
We have stayed in almost every lodge at Alta. In each we have appreciated the different 'feel' to each. What is obvious at Rustler is how much help is on hand. It appears that the staff is very well connected to each other and they are happy to working at Rustler. The food is excellent, there is plenty of it, snacks, cider, apres ski in and out of the bar.
There is fresh coffee in the hallway every morning and wherever you turn someone is greeting you or asking if there is anything you need. The pool area is lovely, warm, not hot outdoor pool, 2 hot tubs, one inside and one out.
There is a good hill for sledding outside the hotel. The kids, there were many families, appeared well tended to and accomodated in the public areas. The beds are comfortable, lots of linen, there was a humidifier in our room, (I carry a portable one anyway) and a boot dryer. If I was travelling with kids younger than 12 this would be my first choice. Do familiarize yourself with where everything is..lockers, lobby, dining, 7th floor library, laundry
All of the lodging in Alta is unique, and all have their strengths. We're so pleased to hear such complimentary things about your time at the Rustler. As I like to say, if you're in Alta, you're lucky enough--but if you're at the Rustler, you must have been very good :)
Looking forward to hosting your next stay with us, Sheridan Davis, Assistant Manager
To stay here for Alta is the best you can get there and you will be very happy. Not only is it ski in and out but breakfast and dinner are included and.......not only is the food delicious with an awesome breakfast but the service is up there with any 5 star place I have stayed. The rooms may not be as nice as a Four Seasons but the service and food are right up there with them!! Rooms are better than han I expected and nicely appointed and very clean
Best to ask for a corner room if avialable and pay the extra
We're so pleased we were a pleasant surprise, and look forward to exceeding your expectations in the future. Thank you for your complimentary review. Kind regards, Sheridan Davis, Assistant Manager
