The experience at the Rustler begins long before arrival. After reserving on line, you are promptly contacted by e-mail to confirm all the details. Shortly before your arrival date they contact you again to orient you to the lodge and help plan your stay. We called the spa before arrival to schedule treatments from a wonderful menu of services and they were very helpful. They also help you arrange transportation if you wish and we used the highly recommended Alta Shuttle.
On arrival at the Rustler you are greeted warmly as if you are returning to a friend's home. Jackie and Rebecca greeted us and checked us in. They gave us a helpful overview and answered all our questions. Robert, the bellman, handled our luggage and showed us to our room. He then gave us a tour of the lodge which was very useful. We then enjoyed a drink at the Eagle's Nest bar with a very nice wine/beer list and a full bar. John, Kim, and Zac gave great friendly service all week. The roaring wood fire helped give great atmosphere not to mention the fantastic view. In the early evening there would be complimentary hors d'oeuvres in the bar.
The meals at the restaurant were all top notch and the service was attentive every night. Renee, George, Amber, and Steve were standouts. Chelsea and Madeline always presented a friendly greeting and took us to our table.
The room was spacious and comfortable with fabulous mountain views. The ski in ski out experience we had was the best ever with a convenient large locker a few feet from the slopes and a chair lift to return you to your comfy digs at the end of a great day skiing. The full service ski shop on site is a huge plus.
Another bonus is the spa on site which is located next to the pool area. There is an outdoor heated pool and jacuzzi or an indoor jacuzzi if you prefer along with sauna and steam room. Shower and changing facilities with abundant towels are right there at your fingertips.
Overall our experience at Alta's Rustler Lodge helped make this a relaxing epic ski vacation. We are already planning our return!