We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
FDA61
Leesburg, Virginia

It's all about customer service!

5.0 of 5 bubblesReviewed Jun 4, 2015
Yes, this is an older property. It has an interesting layout, since newer portions of the lodge and older are joined together, but I can't wait to go back!

First, the Customer Service is exlempary. Anything at all that you need, the staff will do their best to accomodate you. This was a girl ski trip - just a great friend and I trying to find the best sping conditions. Somewhere between Aspen and Alta, my friend's suitcase took the worst beating ever by the airlines. Our first day on the slopes included shopping for a new suitcase/duffel. We found one, on the Snowbird side. We called and asked the Rustler if they could assist in getting the bag back to the hotel. We were so pleased to find it in the room when the lifts closed!

Next - the beds. We were in a room with two twins. The linens are amazingly soft high count cotton. The mattress is like a cloud. Pillows? Perfect.

We were also lucky enough to be slope side. The balcony was a great place to end the day and to dry our gear wet from spring conditions.
Date of stay: March 2015
Room Tip: The balcony is fantastic.
Trip type: Traveled with friends
4.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RustlerLodge, Guest Relations Manager at Alta's Rustler Lodge, responded to this review
Responded Jun 5, 2015
Thank you for staying with us and for taking the time to share your review with TripAdvisor members.

I am humbled by your comments that our "customer service is exemplary". That truly means the world to us. The Rustler Lodge strives to go above and beyond for all guests and to provide the best customer service in the canyon.

I also want to thank you for your detailed description of our "amazingly soft linens" and mattress that "is like a cloud". I am thrilled to hear you enjoyed your balcony and full Mountain View just as much as the quality of our sheets.

We hope to welcome you back to Alta and the Rustler Lodge for the 2015-16 winter ski season!

Thank you again for your time,
Courtney Brattin
Courtney@rustlerlodge.com
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
$959
  • Official Hotel
  • Booking.com
    $959
  • Hotels.com
    $959
0.1 miles from Alta's Rustler Lodge
Free Wifi
Free parking
  • Agoda.com
  • Vio.com
    $519
  • StayForLong
1.6 miles from Alta's Rustler Lodge
  • Hotels.com
  • Expedia.com
    $569
  • eDreams
1.5 miles from Alta's Rustler Lodge
Free Wifi
Free parking
  • Expedia.com
    $519
  • Priceline
  • eDreams
1.6 miles from Alta's Rustler Lodge
Free Wifi
Free parking
$2,415
$1,935
  • Priceline
    $1,935
  • Hotel Website
    $1,935
  • Skyscanner.com
    $1,935
6.6 miles from Alta's Rustler Lodge
Free Wifi
Pool
LFT 1BR.310
$1,560
Go to your Happy Price
  • Vio.com
    $1,279
  • Hotels.com
    $1,522
  • ZenHotels.com
    $1,755
7.6 miles from Alta's Rustler Lodge
Free Wifi
Free parking
$1,480
$1,305
  • Hotel Website
    $1,305
  • Expedia.com
    $1,480
  • Hotels.com
    $1,480
7.6 miles from Alta's Rustler Lodge
Free Wifi
Pool
Sundial Lodge in the summer.
$943
$679
  • Priceline
    $804
  • eDreams
    $679
  • Vio.com
    $930
7.6 miles from Alta's Rustler Lodge
Free Wifi
Heated pool
$222
  • Hotels.com
    $222
  • Booking.com
  • Skyscanner.com
7.7 miles from Alta's Rustler Lodge
View more hotels in Alta
Reviews (402)
Filter reviews
402 results
Traveler rating
381
12
3
3
3
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
381
12
3
3
3
Show reviews that mention
All reviews steam room ski shop the outdoor heated pool top notch stretch class ski vacation breakfast and dinner dining room year after year morning stretch place to stay cottonwood canyon great food mountain view eagles nest next year the entire staff
Selected filters
Filter
Updating list...
235 - 240 of 402 reviews
Reviewed May 8, 2015

Stayed for 3 nights in March 2015. Overall, a positive experience and would likely stay again if we chose to ski Alta. But the prices are about the same as options for Deer Valley, so might choose that in a year when Deer Valley has better snow.

Stayed for one night in a newly-renovated Alpenglow room. Moved because of a very noisy heater. Stayed two nights in superior corner; worth the money (as long as not on the bottom floor because people would walk right by your windows). Much more light and room, and although not as recently renovated, perfectly acceptable if a little dated décor.

Ask the desk for help on choosing a room - and note the hotel is built into a hillside, so what is ground level on one side is not on the other....

What we liked:
1. Location - ski down to rope tow to get to Alta lifts. Take Rustler chair back up at end of day. Could not be easier.
2. On-site ski rental shop - prices maybe a little higher but oh so convenient and good ski options
3. Spa - had a couple really good massages; but had to call multiple times to actually reach someone and book - they don't return voicemails
4. Food - good vegetarian and gluten free options; appreciate that because meals are included in the price, you can get room service at no additional charge (and it was quick)
5. Proximity to SLC airport (about 45 minutes)
6. The skiing at Alta - no snowboards, which is good by us. Snowbird does allow snowboards and you can get there by shuttle or from the top of Alta
7. Lift passes available at hotel

What we would suggest be improved:

1. Staff was adequate but nothing special (based on reviews, I expected more personality). More than once while eating in restaurant, heard staff sniping at each other.
2. It's expensive - I think our rate was close to $900 a night including food. I realize it's high season and there aren't many options in Alta. But for that, I'd expect glasses in rooms (not plastic cups in plastic) and ideally coffee makers. Coffee is available in the hall, and I realize individual makers might be pains - but they are pretty standard at hotels at lower price points.
3. Follow through could be better - they nicely took orders for meals because we were arriving late one night and would miss dinner. After specifying vegetarian and gluten free (needed for medical reasons), we got a chicken salad with croutons....

In the end, if we go back to Alta, I think we'd stay there. I peeked in the Alta Lodge and didn't think it was comparable.

Room tip: Ask the desk for help - high floor facing mountain is best - the other side looks out on the road and a not very attractive hillside.
Date of stay: March 2015
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Lisa K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RustlerLodge, Guest Relations Manager at Alta's Rustler Lodge, responded to this reviewResponded June 5, 2015

Thank you for staying with us and taking the time to share your thoughts about the Rustler Lodge.

I enjoyed reading your review and hearing all of the things you enjoyed about Alta and the Rustler! It delights me to hear how convenient you found the location of the lodge to be, along with our chairlift and ski shop.

I am sorry to hear about the noisy heater in the new Alpenglow room. The problem with the heater has been repaired and we apologize that the correction wasn’t made prior to your stay. I am glad however, to hear you enjoyed your new room!

It is important to us that each and every guest is completely satisfied with accommodations while staying at the Rustler Lodge. We truly appreciate all of your feedback and hope to welcome you back for the 2015-16 winter ski season.

Courtney Brattin
courtney@rustlerlodge.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed April 20, 2015

Great five star resort: ski in-ski out homey resort, perfectly located on the Alta mountain. Staff is incredibly helpful, kind and service oriented. Meals are sensational. Your stay includes breakfast and dinner and it is a fantastic place for a family trip! Our kids love coming back and we hope to return for spring skiing for years to come!

The outdoor heated pool, hot tub, & steam room are perfect to rejuvenate sore muscles after skiing. Certainly on the expensive end, but an ultimate ski vacation.

Date of stay: December 2014
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank GaryW_SantaMonica_CA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RustlerLodge, Guest Relations Manager at Alta's Rustler Lodge, responded to this reviewResponded June 8, 2015

Gary,

I am glad you and your family were able to join us for some Spring Skiing! Thank you for writing such a positive review about the Rustler Lodge!

I appreciate that you took the time to single out the quality of our service and for noting that the “meals are sensational.” As you said, breakfast and dinner are included in your daily rates and I love hearing that you are your family enjoyed each and every meal.

Here at the lodge our staff strives to provide only the best customer service. We believe all of our guests are truly a part of the Rustler family, and hope to welcome each and every person back! I cannot wait to welcome you and your family back for the 2015-16 winter ski season!

Courtney Brattin
courtney@rustlerlodge.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed April 14, 2015

By far the nicest lodge in Alta. It has the whole package: great views from everywhere, fantastic bar and dining room (real wood fireplaces), great, attentive staff, many differently configured rooms, all the amenities you could wish for, free shuttles around Alta and Snowbird,and,, oh yes, the food is great. You will appreciate the short chair lift to the lodge at the end of the day...all the other lodges have rope tows.

Room tip: Get an upper floor with a clear view of the mountain.
Date of stay: March 2015
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank RexallWillie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RustlerLodge, Guest Relations Manager at Alta's Rustler Lodge, responded to this reviewResponded June 8, 2015

Greetings from Alta and the Rustler Lodge! Thank you for staying with us this past season and taking the time to write such a pleasing review about the Rustler Lodge!

I enjoyed reading all of the positives you found while staying with us. I am glad to hear you took advantage of our full service spa, along with our complimentary shuttles around Alta and Snowbird. After a long day of skiing I couldn’t agree more that taking our chair lift at the end of the day is just the break your legs are looking for. Followed by drinks and appetizers in the Eagles Nest Lounge, and then the spa for the perfect après.

Thank you again for all of the positive feedback, I look forward to welcoming you two back to Alta and the Rustler Lodge!

Courtney Brattin
courtney@rustlerlodge.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed April 12, 2015

We stayed for three days in Alta in early April '15. My husband and kids skied while I relaxed and had spa treatments. The views were beautiful. The food was great. THe spa was lovely. I would definitely go back. We had a suite of rooms 810-811, with a door open between them. The only slight negative there is that room 811 (?) has an unpleasant view of of gravel, garage doors, and the road. This is because the hotel is built into a hill and these top floor rooms actually look out the back of the building. From the other room (810) there were descent views of the mountains out the side windows. Beds were very comfortable also. On our way out we stopped at another hotel and took a tram up to the mountain top. THis was perfect for me because I didn't get to see the view from the top of the ski runs otherwise. Just stunning. One thing I might do differently is stay longer-- getting used to the altitude was an issue for most of us.

Room tip: You should try and get rooms that look out to the front of the building at the mountains, rather than out the back at the road.
Date of stay: April 2015
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Catherine P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RustlerLodge, Guest Relations Manager at Alta's Rustler Lodge, responded to this reviewResponded June 8, 2015

Catherine,

Thank you for staying with us and for taking the time to share your review with TripAdvisor members.

I am grateful for all of the positive and kind words you have said about the Rustler Lodge! It always puts a smile on my face to hear about families truly enjoying their time on the slopes as well as time at the lodge. Although you weren’t skiing, I am glad you found yourself in our relaxing and lovely full service spa.

Please do not hesitate to contact me directly when booking your next stay with us. I would be happy to go over room configurations that would accommodate your family with full mountain views if available!

Thank you again for your time,
Courtney Brattin
courtney@rustlerlodge.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed April 1, 2015

My daughter and i had a wonderful time at Alta with the Rustler as our hotel. Dinner and breakfast were included in the room rate and we found the food great (she is a vegetarian and they accommodated her with many off menu entrees even though there were always some vegetarian options on the menu) and I always found more than one option that was very much to my liking. The breakfast brunch is excellent with many offerings of all types. The staff was helpful and pleasant and our room with a beautiful view of the mountain had the basics and was comfortable (there are rooms that have no view, but I recommend getting one with the mountain view as it is so pleasant to sit in your room (or on your balcony) and look out at the beautiful vista.

Room tip: As I said above choose a room with a view -- and if the weather is mild also with a balcony
Date of stay: March 2015
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank terri10025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RustlerLodge, Guest Relations Manager at Alta's Rustler Lodge, responded to this reviewResponded June 8, 2015

Terri,

Thank you for choosing the Rustler Lodge as your accommodation while staying in Alta. I sincerely appreciate you taking the time to write a review on TripAdvisor. It is people and reviews like yours that put us at the top!

Thank you for the overwhelming words about the staff and the dining room. I believe we have the best breakfast and dinner in the Canyon, and it is rewarding to hear guests enjoying our food as much as I do. I am glad to hear we were able to accommodate dishes for your vegetarian daughter along with being able to accommodate multiple meals to your liking each evening.

We hope to welcome you and your daughter back for the 2015-16 winter ski season! I assure you, the outstanding mountain views will be awaiting your next arrival.

Courtney Brattin
courtney@rustlerlodge.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
View more reviews