My parents live in MI and came to Austin and had planned a special Sat evening stay at the Driskill to celebrate my graduate school graduation with me. My Mom had even ordered a special personalized cake from the 1880 Bakery the week before. This trip had been planned over two months ago and reservations had been made months in advance. We had been receiving e-mails all that week welcoming us to the Driskill and expressing their delight we had chosen to stay with them. It was Mardi Gras weekend in Austin and a lot of the streets were blocked off making it difficult to get into the property even with GPS and valet phone assistance. The traffic was horrendous. We were finally told we had to turn the wrong way on a one-way to get into the entrance where the valet could take the car. Imagine our surprise upon check-in when we got to our room only to find the suite we had been guaranteed with two beds and a sofa bed, only had one small bed and a sofa-no sofa bed. We have three adults in our party. After three phone calls to the desk, and three face-to-face discussions with the manager, we left the Driskill. The manager offered to lower the room rate from the $350 to $190. WHAT ????? Like lowering the room rate will make it any easier to sleep three adults. It was obvious, they had given our guaranteed room away and had nothing else to offer us. We did arrive after 8 p.m. after experiencing our second flat tire in as many days...beware of that highway 290 from Houston to Austin. However, when one pays in advance with the credit card guarantee, it was our first ever experience of having our room given away. They never admitted this of course, but it was obvious that is what had happened. We called and were able to get back to our wonderful two-bedroom, two bath, kitchen and sitting room suite at the Hawthorne where Isaac gave us a special rate of $103! Wow! I will never book a room at the Driskill again.
- Official Description (provided by the hotel):
- Welcome to The Driskill Hotel. Built in 1886 as the showplace of a cattle baron, The Driskill remains a landmark of legendary Texas hospitality. Located on Sixth Street in the heart of downtown Austin, the luxurious, historic hotel is convenient to all that the city has to offer, including the Texas State Capitol, convention center, opera, symphony, fine dining, shopping, and Austin's 6th Street music scene. Known as the "Live Music Capital of the World,®" Austin is home to nearly 200 music venues, many within walking distance of The Driskill. ... more less
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- Also Known As:
- The Driskill Hotel Austin
- Driskill Hotel Austin
- Driskill Austin