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“Historic Hotel”
Review of The Driskill

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The Driskill
Ranked #27 of 203 Hotels in Austin
Certificate of Excellence
Baytown, Texas
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Historic Hotel”
Reviewed August 16, 2013

This is a grand historic hotel. I didn't realize all the history behind the name. The room I stayed in was a bit cramped, but very clean and comfortable. I got a good nights sleep. No other complaints. Located on Sixth street so you don't have to drive after you've had a few. The room a was a bit expensive, but after my stay, it was worth it.

Room Tip: Valet only. I believe it was $25 or $35 per night.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jalmaguer30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (352)
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English first
Montville, New Jersey
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 13, 2013

I recently hosted a wedding for my niece at the Driskill Hotel in Austin, Texas. I left it up to her to book the event since I lived very far away. We were excited by her choice based on the reputation of the Hotel. Boy were we disappointed! The room that was booked was long and narrow and not at all welcoming. The food was skimpy and the servers were inexperienced. The woman cutting the meat at the serving station kept dropping pieces of meat, had to keep cleaning her knife when switching from turkey to roast beef - both of which was really slowing up the service. The coffee was served cold.
The coordinator did not do her job either - No announcements were made as to speeches, cutting of cake or anything. She did not help move the wedding along even when asked to be of service. People had no idea what was going on and as a result many left early.
I would highly recommend that people look elsewhere when planning their affair!

Susan Roth

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank susanrmtlakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura P, Public Relations Manager at The Driskill, responded to this review, August 16, 2013
Susan, thank you so much for sharing your feedback, and please do rest assured this is not our standard in providing memorable weddings. We'd like to speak with you further, and are available at 512-439-1234.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
42 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed August 12, 2013

The Driskill is a grand hotel located in the centre of Austin, very old worldly. The staff are wonderful, particularly at the front desk, who had to deal with some sensitive issues with our booking and did so in a stress free manner. The public rooms are very attractive with high ceilings although the bedrooms are certainly not nearly as grand. In our case we endured very cold and noisy air- conditioning and also found the lighting to be unsatisfactory. There were plenty of lights but even when all were turned on we found it difficult to see.
The breakfast was in a restaurant open to the public and consequently no buffet was available. For travellers who need to get on the road early this represents a problem because it takes much longer to be fed. Also the system of allocating tables to particular servers can create problems if big groups sit together.
Our experience checking out was mixed. One item on the bill needed to be reversed and although the staff were great it took too long. It also took too long for our car to arrive from the valet parking.
Austin is a great town and the Driskill well located but its perhaps more suited to business travellers than road trippers

  • Stayed July 2013, traveled with friends
    • Value
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Helpful?
Thank hortus_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura P, Public Relations Manager at The Driskill, responded to this review, August 15, 2013
Thank you so much for your time in reviewing your stay at The Driskill. We do offer a buffet breakfast option for private groups and events, however, for individual travelers, we provide a few options: to-go pastries & coffee are available in our 1886 Cafe & Bakery, along with a traditional sit-down restaurant experience, or a room-service breakfast can be packed to take along for the day ahead. We do appreciate your thoughts on the timing for valet & check-out procedures, and will share them with our team, as well as your suggestions on lighting options and volume in-room. @we very much appreciate your feedback and suggestions for ways to improve your next stay with us. We very much appreciate your feedback and suggestions for ways to improve your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
214 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed August 12, 2013 via mobile

The bed was fabulous. The blankets were great. The hotel was absolutely spotless. This hotel is in a great location. We left our car with the valet and never called for it until time to leave. Altogether great place to stay.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tjshade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura P, Public Relations Manager at The Driskill, responded to this review, August 16, 2013
TJShade, we're so pleased to hear you enjoyed your stay at The Driskill, and we hope to welcome you again on your next visit to Austin!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 12, 2013

We stayed there for one night in August. We enjoyed our stay because the room was modern and clean. The bedding was very nice. I can't really complain about anything and I recommend this place to anyone needing a hotel in Austin.

  • Stayed August 2013, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank Saharism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 11, 2013

We stayed here in April and booked a Cityscape room. They lost our reservation and the day before we arrived communicated they had found it. When we arrived the Cityscape room with a view of the city we reserved was not as described on the Website. The room resembled the Curio room ("servants quarters" as described on Website) and the view was that of a parking lot. The "queen" size bed was a double sized bed or as the manager put it when I called it is a "European" queen. I am European and in Europe a queen size bed is the same as in America. Overall it was a big disappointment reinforced by the lack of customer service or responsiveness from management. For the prices there are much nicer hotels within the same area.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank amgaelic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 10, 2013

The hotel was nice - but for the money expected more on the service end. Went to a lot of trouble 6 months in advance to book a room for my 85 year old mother that was handicap accessible and next door to a room for my husband and I. Checked back twice to make sure we had those rooms and that it was noted on our reservation. Checked back a week before our trip - and was assured AGAIN that we would be next door to each other and my Mother would have a handicapped accessible room. You guessed it - they did NOT have a room for my mother - they said they 'upgraded us' and we walked into the rooms - and no way would it have worked. If a nice manager named Will hadn't helped us and sorted out the mess - the clerks at the front had told us nothing else was available. 2nd problem - don't call front desk to have valet service pull car around - three times and I learned - call valet station direct. Message through the front desk to valet station wasn't passed on.
Thank you Will for your help with the room! No thank you to the rest of the front desk.

Room Tip: if you request a handicap room - verify verify verify
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  • Stayed July 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Jo Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Driskill

Property: The Driskill
Address: 604 Brazos St, Austin, TX 78701-3212
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#14 Luxury Hotel in Austin
#17 Romantic Hotel in Austin
#25 Family Hotel in Austin
#35 Business Hotel in Austin
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Driskill 4*
Number of rooms: 189
Official Description (provided by the hotel):
Welcome to The Driskill Hotel. Built in 1886 as the showplace of a cattle baron, The Driskill remains a landmark of legendary Texas hospitality. Located on Sixth Street in the heart of downtown Austin, the luxurious, historic hotel is convenient to all that the city has to offer, including the Texas State Capitol, convention center, opera, symphony, fine dining, shopping, and Austin's 6th Street music scene. Known as the "Live Music Capital of the World,®" Austin is home to nearly 200 music venues, many within walking distance of The Driskill. ... more   less 
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Also Known As:
The Driskill Hotel Austin
Driskill Hotel Austin
Driskill Austin

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