The Driskill has held special status for our family in Austin for the 13 years we have lived here. Having no family in town we have our Christmas Dinner here every year. Some of our most treasured occasions have been celebrated here from birthdays to promotions. It has been my wife and I's go to place to spend a night on our own without our kids. How disappointing then that our most recent stay, celebrating my wife's birthday, was so horrible. 50 minutes to check in after receiving a shoebox room in the tower- only to be moved to an identical closet of a room in the tower. After making arrangements to have a champagne setup upon arrival to celebrate- nothing. An ice maker that kept us up all night. A front desk manager that was ineffective and, frankly, incompetent. Front desk staff that didn't seem to ever know what was going on. Having to repeat my concerns over and over again to different people to no avail. And upon checkout- indifference to our complaints. Hyatt, I learned, has recently purchased the hotel and understandably I suppose this has the staff on edge. You would, however, think that would make them better not worse. The tower rooms are, frankly, just not worth the rate being charged as they are outdated, tiny beyond belief, and loud. The staff needs some serious training and better management . Sad to see such an Austin gem lose it's shine. We won't be back- no worries there.
- Official Description (provided by the hotel):
- Welcome to The Driskill Hotel. Built in 1886 as the showplace of a cattle baron, The Driskill remains a landmark of legendary Texas hospitality. Located on Sixth Street in the heart of downtown Austin, the charming and historic hotel is conveniently located to all that the city has to offer, including the Texas State Capitol, convention center, opera, symphony, fine dining, shopping, and Austin's 6th Street music scene. Known as the "Live Music Capital of the World,®" Austin is home to nearly 200 music venues, many within walking distance of The Driskill. ... more less
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- Also Known As:
- The Driskill Hotel Austin
- Driskill Hotel Austin
- Driskill Austin