We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“gorgeous hotel a bit overpriced for the service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Renaissance Austin Hotel
Ranked #51 of 201 Hotels in Austin
Certificate of Excellence
Dallas, Texas
Level Contributor
88 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
“gorgeous hotel a bit overpriced for the service”
Reviewed June 21, 2007

We held a conference at this hotel in Mid-June. This hotel is beautiful inside with a large atrium and marble floors. There is a trendy coffee kiosk in the middle of the lobby and a beautiful restaurant onsite (try the shrimp and lobster salad for $12 - yum).
Front desk is nice and courteous and they upgraded me to an executive room, which turned out to be two rooms (one with a TV, desk and refridgerator) with the bathroom and closet in between.
Amenities were nice. There was a waffleweave robe and some lemon grass toiletries in the bath.Water pressure was great and towels were plush. The best thing was the bed - absolutely heaven with six or seven pillows. The leather chair and ottoman was comfy. My only complaints are the price ($228) and the noise level, which started as early as 6:30am. The walls must be very thin. I could hear doors slamming, children crying and shower noise. And no wireless connection, which is a crime in tech-savvy Austin. Free parking is great and the area is good - nice shops just across the street. Be warned that this hotel is a good 30 minutes from the airport and you will need a car to go anywhere else in Austin.

  • Liked — the comfy bed
  • Disliked — the noise
  • Stayed June 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Corgimom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

832 reviews from our community

Traveler rating
    319
    306
    115
    63
    29
See reviews for
109
152
32
441
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (219)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Denver
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 19, 2007

The best thing about the hotel is the staff. All very nice and well mannered. The lobby and court yard are beautiful but made it VERY noisy for those who had interior rooms over the court yard. There were a couple conventions in the hotel and the bar area is in the courtyard. The hotel also allows pets. My neighbor had a dog that yipped off and on for two nights every time someone walked down the hall. The room I was provided was a handicapped room and larger than others. The closet, however, was too small for the hangers provided by the hotel and for those I brought so all clothing had to be hung diagonally. The closet doors would jam on them so the doors could not be easily closed. There are no safes in the rooms for computers or jewerly so if traveling with a computer bring a lock. No refrigerator or mini-bar in the room either. Definitely not a premier hotel. Marriott has a No Smoking policy and if you smoke bring an umbrella. Smoking on the property is only allowed in specific outdoor areas that are not protected from rain. This is great for the non-smokers but really lousy if you're traveling with smokers. I would not stay here again if I had a choice. Had to stay for here for business.

  • Liked — The Staff
  • Disliked — The rooms and lack of ammenties
  • Stayed April 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank BusinesstravelerCO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, MD
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed February 6, 2007

I stay here often, as it is right next door to the customer site. It is on par with the average Marriott hotel. Rooms are clean, and are roomier than the average hotel room (especially the huge handicapped rooms.) It is nice if you have to work in the area, but I prefer downtown hotels to get the real Austin feel.

Service here is so-so. Room service (breakfast) is on-time about 1/2 of the time. They were 25 minutes late when I last ordered it.

The big issue here is the large groups that stay here. They can be noisy, especially because the courtyard inside the hotel is roofed, so everything echoes. It is especially loud for the rooms that face the courtyard. If the group is a local group, you can forget about parking (even valet.) I had to park on the side of the main road about 1/2 mile away once.

I would recommend this hotel for business, but just make sure you don't get an interior room if you are a light sleeper. Go downtown for a getaway in Austin so you can enjoy the culture easier.

Restaurant food is good, service was good as well. I agree with the other posters that the little coffee bar in the courtyard is way overpriced.

The hotel is situated near many restaurants from chain to original, including Cheesecake Factory, PF Changs, TGI Fridays, ZTejas, and more.

  • Liked — Location to customer
  • Disliked — Large groups
  • Stayed February 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank BaltimoreFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 31, 2007

I was staying on business for over 3 months and the hotel not only kicked our group out on a 1 day notice - we were constantly having issues with service, laundry, and maid service. Stay downtown and stay away from this hotel. Even the bill was mis-stated. This was the worst experience for our group and I would recommend staying away.

Stayed February 2007
Helpful?
3 Thank AEM22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Tx
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 29, 2006

I have styed in hotels all over the world and all over the United States and have never had a better experience. Allthough my room was delayed on arrival the front desk took my cell phone number and called me while I was shopping across the street at the famous Ausitn Aboretum. The delay turned out to be in my best interest because upon arrival in my room I found chocolate covered strawberries and a note containing their deepest apologies. The remainder of my three days in the hotel followed with curteous porters, wait staff, houskeepers, and incredible food to boot. The Hotel was all dressed up fpr the holidays and we even had a personal visit from Santa (which my 4 year old found very special). I would highly recommend this hotel to anyone. The beds are so comfy I am considering switching my home mattress to match. Thank-you so much Rennaissance Austin...you were exactly what I have always dreamed a hotel could be...

  • Liked — Staff and service
  • Disliked — NA
  • Stayed December 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank sweetmarsha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon, USA
Level Contributor
58 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed November 18, 2006

Just got back from staying there for a conference. This place is very comfortable, the beds are incredible and the rooms quiet. I stayed a couple extra days and overlapped with a middle school convention of kids which packed the hotel - still the rooms where quiet. There is some chain shopping (Crate & Barrel and the like) and restaurants (Red Robin) with in easy strolling distance, but it is a long ways from downtown especially in Austin traffic. The bar staff is excellent, but the fancy in-hotel restaurant was boring. The wi-fi internet access is an extra $10 and kind of slow at times.

  • Liked — Beds
  • Disliked — Distance from Downtonw
  • Tips/Secrets — The ADA rooms have big walk-in showers rather than a tub
  • Stayed November 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Runs4Cache
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level Contributor
69 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed November 9, 2006

I recently stayed in the Renaissance Austin for a convention that was being held there. It was very pleasant! The pillowtop mattresses were extremely comfortable, and the room was so quiet that I slept better than I usually do at home. Everything was scrupulously clean. The exercise room was spotless, well-equipped, and well-maintained. As a woman traveling alone and arriving by car late at night, I was grateful for the valet parking. Note to previous poster: Some travelers who are neither fat nor stupid use valet parking because they are concerned about personal safety. Banderas, the on-site restaurant, was somewhat pricey, but that is expected in a hotel like this. The food was very tasty and the staff was very attentive. As previous posters have mentioned, there are stores and restaurants within easy walking distance. If you are looking for the "Austin experience," and you want quick access to Sixth Street, UT, etc., this is probably not the hotel for you. On the other hand, if you are a corporate traveler who is looking for cleanliness, comfort, attentive and polite staff, I recommend this hotel!

  • Liked — Comfortable beds
  • Stayed November 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jgt63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Austin hotels
Northwest Austin
The Westin Austin at The Domain
Archer Hotel Austin
#2 of 201 in Austin
5.0 of 5 bubbles 332 reviews
Northwest Austin
HYATT house Austin / Arboretum
Show Prices
Show Prices
Show Prices
Northwest Austin
Lone Star Court
Lone Star Court
#7 of 201 in Austin
4.5 of 5 bubbles 1,223 reviews
South Austin
Omni Austin at South Park
Hotel Granduca Austin
#6 of 201 in Austin
4.5 of 5 bubbles 260 reviews
Show Prices
Show Prices
Show Prices

Been to Renaissance Austin Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Renaissance Austin Hotel

Property: Renaissance Austin Hotel
Address: 9721 Arboretum Blvd, Austin, TX 78759-6316
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotel in Austin
#42 Romantic Hotel in Austin
#44 Family Hotel in Austin
#56 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Austin Hotel 4*
Number of rooms: 433
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Marriott, Travelocity, Hotwire, HotelsforEveryone, Orbitz, Expedia, Priceline, Cancelon, Cheap Tickets, TripOnline SA, getaroom.com, HotelQuickly, HotelsClick and HRS so you can book your Renaissance Austin Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Austin Renaissance

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing