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“Substandard performance for the price - not impressed.” 3 of 5 stars
Review of Renaissance Austin Hotel

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Renaissance Austin Hotel
Ranked #40 of 197 Hotels in Austin
Certificate of Excellence
Arlington, Texas
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Substandard performance for the price - not impressed.”
3 of 5 stars Reviewed April 8, 2013

Our family recently stayed at this hotel as part of a very large wedding group. Although the staff was very friendly and the main lobby and facilities were of a 4* caliber, our room was less than stellar. From a light fixture that flickered when turned off, to extremely dusty tops of mirrors and picture frames, to a bed that had been knocked off its footings and was unstable, and finally to pillows that must have been bought at the local Dollar Store, this was simply not a 4* quality room. Anthony Melchiorri from "Hotel Impossible" would have been throwing things in our room if he had inspected it.

The coffee maker setup was extremely cumbersome to use, and the 1980s called and wanted its desk chair back.

We ended up hosting a reception for some other out of town guests at a neighboring fine dining establishment because the quoted rates by the hotel were just this side of outrageous.

Room Tip: At least make sure you get a room that has been recently renovated if you have no choice but to stay...
See more room tips
  • Stayed April 2013, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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732 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (194)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
Manvel, Texas
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 31, 2013

We stayed for Easter weekend here. The hotel is about 20 minutes from downtown which in my opinion is good to avoid the higher costs and parking dilemma.
Pros:
Large room and clean bathroom
Comfortable bed
LCD TV
Friendly staff
Free parking, big lot

Cons:
Bathroom door wouldn't stay closed
Air conditioning didn't cool down like we expected

I would stay here again.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JustinPhilip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed March 25, 2013

I stayed here for a week on a business trip and found the hotel service and food top notch. The rooms are huge, comfortable, clean, modern and nicely decorated. The staff was very warm and helpful. The location is great for dining, shopping and sight seeing. Parking is abundant and free. Large grounds with some lovely walks and nice landscape.

Overall an amazing stay!!!

Room Tip: Choose the rooms facing parking side or just opposite to them.
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  • Stayed April 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ReprendraChauhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
151 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
3 of 5 stars Reviewed March 23, 2013

I've never quite clicked with this hotel even though some of my friends rave about it. The rooms are very average, there's no mini bar and they charge for WiFi. The @AustinBytes cafe in the center of the atrium consistently has the slowest service of any cafe within 50 miles - and considering it's 1990s-era technology theme, there are no outlets to charge a laptop to be found anywhere. The breakfast in the main restaurant was excellent though pricey and the desserts in the place are actually amazing. The whole experience is much more like a 3-star venue but somehow I keep ending up back here.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank JamesBeswick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level Contributor
60 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed March 20, 2013

Stayed here for a couple of nights as an alternative to the truely rediculous downtown hotel rates during SXSW. Well renovated modern hotel in good parkland setting and adjoining shops, restaurants etc. Great rooms. Guys on the door/bell boys were great on taxis, places to park and places to go during SXSW. Can't thank them enough - some great tips. Couldn't fault the hotel - though very corporate feel - if you are okay with that type of place. Only issue was on arrival when we had to wait 30 mins for our room - otherwise excellent all round.

Stayed March 2013, traveled as a couple
Helpful?
Thank Nick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, PA
Level Contributor
298 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
3 of 5 stars Reviewed March 19, 2013 via mobile

Hotel was pretty good. As a 60plus a night a year traveler I kind of expect more from a Renaissance especially at 260 a night. Checking in they asked if I wanted like of feather of feather free room, the high floor, and extra towels. the night before I stayed at a Fairfield Marriott for 92 dollars a night and they had all that ready to go. Hotel is upgrading and will be very nice. One unusual item I need to mention is the guys in Valet parking cars are top notch. A woman crossing the parking lot dropped a bag and 3 guys ran over to help her. Classy move. I would be back to try them again

  • Stayed March 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Celling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
4 of 5 stars Reviewed March 19, 2013

I stayed at a busy time for SxSW. I put photos on my elitePro-Travel.com The Hotel is located in the Arboretum shopping area, near the University of Texas, LBJ Library and Austin Bergstrom International Airport, and just 10 minutes from the State Capitol building. TX hotel provides a tranquil environment surrounded by trees in the Texas Hill Country. If you don't valet park, you can self park for free

Room Tip: dont get a room with an indoor window because people walking by can see in.
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
10 Thank elitepro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Austin Hotel

Property: Renaissance Austin Hotel
Address: 9721 Arboretum Blvd, Austin, TX 78759-6316
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#17 Luxury Hotel in Austin
#42 Romantic Hotel in Austin
#44 Family Hotel in Austin
#56 Business Hotel in Austin
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Renaissance Austin Hotel 4*
Number of rooms: 433
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Also Known As:
Austin Renaissance

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