I was very disappointed in the Renaissance Austin. The room was extremely old and dated. Lighting was dim, furniture was dark and old, and there was minimal decor. The carpet was also dirty. There was an odd pink color scheme to the bathroom that looked outdated and unattractive. Both the bedroom and bathroom gave off a very sad, dismal feeling. It was an overpriced, unpleasant stay for sure.
The bright spot was the service. The check-in staff and room service staff were all extremely friendly, helpful, professional, and could not have been nicer. They even gave me restaurant recommendations for the area along with detailed directions. They made me feel welcome and taken care of. Unfortunately the superb service didn't make up for the poor rooms.
When I return to this city I won't be staying at the Renaissance Austin again. Too bad because they have great staff.
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- Also Known As:
- Austin Renaissance